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Entries close 27 August 2021

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CLAIMS AWARDS

Customer Care Award

Claims is the moment of truth for insurance - the point at which it delivers on its promise. Many companies talk about delivering customer service and having the customer at the centre of their business - but can they demonstrate that they really have?

The winning entry will clearly demonstrate an excellent level of customer care for claimants backed by clear standards and validated monitoring of performance. In particular, the judges will be looking for proof of the impact of an innovative customer care strategy either on retention levels or client satisfaction - or both.

Open to specific teams OR individuals in any claims department or section of a UK insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.

Companies can enter more than one team.

  • Your 100 word "why we deserve to win..." declaration:
  • The issue(s) you addressed: (max 250 words)
  • The response: (max 250 words)
  • The results/impact of the response: (max 250 words)
  • Testimonials: (max 250 words)

Claims Innovation of the Year – Insurer/Broker

Innovation lies at the heart of the evolving claims sector. Entrants must be able to demonstrate they have responded innovatively to a specified and identified need within the claims chain, be that a new technology investment, a new process or a new service or approach. Claims should be supported by evidence that identified goals have been met or even surpassed.

Open to specific teams in any claims department or section of a UK insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.

Name of company being entered for the award:

  • Your 100 word "why we deserve to win..." declaration:
  • The issue/s you addressed: (max 250 words)
  • The response: (max 250 words) 
  • The results/impact of the response: (max 250 words)
  • Testimonials: (max 250 words)

Claims Innovation of the Year – Outsourced Partner

Innovation lies at the heart of the evolving claims sector. Entrants must be able to demonstrate they have responded innovatively to a specified and identified need within the claims chain, be that a new technology investment, a new process or a new service or approach. Claims should be supported by evidence that identified goals have been met or even surpassed.

Open to specific teams in any outsourced party including law firms, loss adjusters, technology vendors etc …

  • Name of company being entered for the award
  • Your 100 word "why we deserve to win..." declaration:
  • The issue/s you addressed: (max 250 words)
  • The response: (max 250 words) 
  • The results/impact of the response: (max 250 words)
  • Testimonials: (max 250 words)

Insurance Claims Team of the Year

The judges will be looking for evidence a claims teams success over the previous 12/18 months through a mixture of technical ability, the application of innovative ideas and the quality of the service offered to claimants, whether through a routine claims service or following research into particular claims issue(s).

The judges will be looking for evidence of success and this could include surpassing set targets or KPIs for reduced leakage, increased fraud repudiation, quicker settlement, increased customer satisfaction or a combination thereof.

Open to specific teams in any claims department or section of a UK insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.

Companies can enter more than one team.

  • Name of company being entered for the award:
  • Your 100 word "why we deserve to win..." declaration: 
  • The customer need/s you addressed: (max 250 words)
  • The solution/service for the need/s: (max 250 words)
  • The results/impact of the solution/service: (max 250 words)
  • Testimonials: (max 250 words)

Claims Collaboration of the Year

This award will focus on the collaboration between organisations in delivering top class claims services to policyholders.

It is open to any firm operating in the claims sector - insurer, intermediary, service provider etc …- that can demonstrate that through a true and meaningful partnership, they have enhanced the customer proposition.

The judges will be looking for evidence of effective collaboration, proof of delivery against set targets/objectives and a return on investment.

  • Name of companies/project being entered for the award 
  • The summary (100 words why you should win) 
  • The background to the collaboration/objectives (up to 250 words) 
  • The solution devised by the partners (up to 250 words) 
  • The results/impact of the collaboration (up to 250 words) 
  • Testimonials (up to 250 words)

Insurance Claims Manager of the Year

The winner will be an individual within a UK insurer, Lloyd's syndicate, broker with significant delegated claims authority, public authority claims department or self-insured corporate who has consistently demonstrated excellence in leadership, staff deployment, innovation and employee development within an organisation to deliver greater efficiency, better customer service and ultimately improved retention levels, cost savings or return on investment for their employer. The size of organisation is immaterial in the judges’ eyes.

Companies can enter more than one individual.

  • Name of nominee:
  • Nominee's company:
  • Your 100 word "why they deserve to win..." declaration:
  • The entrant's recent achievement/s over the last 12/18 months: (max 250 words) 
  • The entrant's wider contribution to the business: (max 250 words) 
  • The results/outcomes of the achiever's achievements/ contribution: (max 250 words)
  • Testimonials: (max 250 words)

The Claims Rising Star Award

Entrants can have up to 5 years' experience within the insurance claims industry and must be under 30 years old as of 27 August 2021. The judges will be looking for an entrant who can demonstrate strong balance of both technical understanding and customer service awareness. The entry must clearly demonstrate the entrant's track record within the business, along with clear and tangible evidence of their outstanding contribution to the development of, and/or improvement in, their specialty, area, project or department.

Open to any individual in any claims department or section of a UK regulated insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.

Companies can enter more than one individual.

  • Name of nominee:
  • Age of nominee on deadline day for these awards:
  • Nominee's company:
  • Your 100 word "why they deserve to win..." declaration: 
  • The achiever's professional development: (max 250 words) 
  • The achiever's contribution to the business over the last 12/18 months: (max 250 words) 
  • The results/outcomes of the achiever's development and contribution: (max 250 words)
  • Testimonials: (max 250 words)

Case Manager/Rehabilitation Employee of the Year

Open to all case managers and anyone working in the area of rehabilitation, whether insurer or third party administrator.

Entrants could include case manager who have delivered impressive or unmatched outcomes in the last 12 months for their clients regardless of the severity or type of injury.

Or an insurer/TPA employee who has championed rehabilitation within their business and/or developed product/s and service/s that have made a real difference.

Judges will be looking for a combination of factors such as:

  • Evidence of first-class commitment, motivation and tangible results
  • Innovative working practices
  • Supporting evidence or feedback
  • Details of how they have championed rehabilitation to the wider market

Companies can enter more than one individual.

  • 100 words why this person should win
  • Their contribution to helping injured clients/championing rehabilitation (up to 250 words)
  • Why they have made a difference (up to 250 words)
  • The impact of their contribution (up to 250 words)
  • Testimonials (up to 250 words)

Rehabilitation Initiative of the Year

Open to all UK insurers, employers, rehabilitation service providers, law firms or a combination of two or more of the above.

The judges will be looking for a combination of the following:

  • An organisation/s that provides a highly effective and outstanding quality service to injured clients
  • Either enhancement of previous services, a new and innovative approach or a partnership with others
  • An initiative that has paid dividends or achieved measurable results or outcomes within that timeframe
  • An initiative that demonstrates value over and above the baseline service provided

Open to initiatives that have been launched within the last 36 months that have provided demonstrable results within the last year.

  • The summary (100 words why you should win)
  • The client need you addressed (up to 250 words)
  • The service/initiative you provided to address this need (up to 250 words)
  • The difference it made to injured clients (up to 250 words)
  • Testimonials (up to 250 words)

The Sustainable Claims Management Award

The winner of this award must be able to demonstrate how their organisation has successfully adopted more sustainable solutions when handling claims, to make a significant difference in cutting down on waste and the use of natural resources.

This could include:

  • Promoting advances in repair techniques that mean you are able to offer restoration rather than replacement in the event of property damage.
  • Offering green parts as an alternative to motorists in event of a claim
  • Use of more robust materials and/or adapting resilient solutions.
  • Reducing your carbon footprint when sourcing suppliers

Open to all.

  • Name of company being entered for the award:
  • Your 100 word "why we deserve to win..." declaration: 
  • What the strategic objectives of the sustainability initative: (max 250 words)
  • How these objectives were met: (max 250 words)
  • The results/outcomes of the investment: (max 250 words) 
  • Testimonials: (max 250 words)

FRAUD AWARDS

Combatting Fraud - Collaboration of the Year

This award will focus on collaboration between organisations in the detection and prevention of fraud. It is open to firms operating in the fraud sector - insurer, intermediary, service provider - that can demonstrate that through a true and meaningful partnership [with peers or third party providers], they have enhanced the detection and prevention of fraudulent activity.

The judges will be looking for evidence of effective collaboration, proof of delivery against set targets/objectives and a return on investment.

The questions you will be required to answer are:

  • Name of companies/project being entered for the award
  • The summary (100 words why you should win)
  • The background to the collaboration/objectives (up to 250 words)
  • The solution devised by the partners (up to 250 words)
  • The results/impact of the collaboration (up to 250 words)
  • Testimonials (up to 250 words)

Combatting Fraud - Technology Innovation of the Year

This award will focus on business and administrative processes. It is open to any firm operating in the fraud sector - insurer, intermediary or service provider working independently or in partnership - that can demonstrate that the application of new information and communications technology has enhanced the detection and prevention of fraudulent activity.

The judges will be looking for evidence of effective implementation, proof of delivery against set targets and a return on investment.

The questions you will be required to answer are:

  • The summary (100 words why you should win)
  • The issue you addressed (up to 250 words)
  • The solution for the issue (up to 250 words)
  • The results/impact of the initiative (up to 250 words)
  • Testimonials (up to 250 words)

Fraud Investigation Team of the Year – Independent

Open to any team not directly employed by an insurer. Eligible teams could be part of a legal practice, a loss adjusting firm, an investigation firm or any outsourced service provider.

The judges will be looking for evidence that the entrant has made a significant contribution to the detection or prevention of general insurance fraud over the last 12 - 24 months - and can demonstrate the results of a specific process or service in countering insurance fraud. Proof of delivery against set targets, the application of new techniques and the effective identification and reduction of fraud are likely to feature in successful entries.

The questions you will be required to answer are:

  • The summary (100 words why you should win)
  • The issues the team addressed (up to 250 words)
  • The solutions for the issues (up to 250 words)
  • The results/impact of the initiatives (up to 250 words)
  • Testimonials (up to 250 words)

Fraud Intelligence Team of the Year

Given the growing role of data analysis in the pre-investigation stage, this award seeks to acknowledge the work that is being done by dedicated analytical teams in helping combat fraud. Open to all teams working within insurance companies or intermediaries.

The judges will be looking for clear evidence of how the use of analytics has helped facilitate a successful investigation/s, whether the data was gathered at the underwriting stage, claims stage or both.

The questions you will be required to answer are:

  • The summary (100 words why you should win)
  • The background to the investigation(s) (up to 250 words)
  • The analytical response (up to 250 words)
  • The results/impact of the analytics on the investigation(s) (up to 250 words)
  • Testimonials (up to 250 words)

Counter Fraud Team of the Year

Open to all UK-registered insurance or reinsurance companies or self-insured entities.

The judges will be looking for evidence that the entrant - a team or unit - has made a significant contribution to the detection or prevention of general insurance personal lines fraud over the last 12 - 24 months, and/or can demonstrate the results of a specific process or service in countering insurance fraud [whether commercial lines, personal lines, life or A&H] at the application/underwriting or claim stage.

Proof of delivery against set targets, the application of new techniques and the effective identification and reduction of fraud are likely to feature in successful entries.

The questions you will be required to answer are:

  • The summary (100 words why you should win)
  • The issues the team addressed (up to 250 words)
  • The solutions for the issues (up to 250 words)
  • The results/impact of the initiatives (up to 250 words)
  • Testimonials (up to 250 words)

Young Fraud Investigator of the Year

Entrants can have up to 5 years' experience within the insurance fraud sector and must be under 30 years old on the closing date of 27 August 2021.

The judges will be looking for an entrant who can demonstrate strong balance of both technical understanding and investigative agility. The entry must clearly demonstrate the entrant's track record within the business, along with clear and tangible evidence of their outstanding contribution to the development of, and/or improvement in, their specialty, area, project or department. All nominations must be made or supported by the person's departmental manager.

The questions you will be required to answer are:

  • The summary (100 words why this person should win)
  • Their contribution to team/business (up to 250 words)
  • Why they have made a difference (up to 250 words)
  • The results/outcomes of their contribution (up to 250 words)
  • Testimonials (up to 250 words)

Fraud Investigation of the Year

Open to all and any team working within an insurance company. The judges will look for clear evidence of a successful investigation into UK insurance fraud that has successfully concluded in the last 12 months, explaining the lifecycle, identifying techniques used and providing evidence where appropriate of a successful prosecution/significant savings.

The questions you will be required to answer are:

  • The summary (100 words why you should win)
  • The background to the investigation (up to 250 words)
  • The response (up to 250 words)
  • The results/impact of the investigation (up to 250 words)
  • Testimonials (up to 250 words)

JOINT CLAIMS/FRAUD AWARDS

Technology Partner of the Year

Awarded to recognise excellence in the provision of IT systems by a Technology Firm, the winner will be a supplier of hardware, software and/or IT services to the insurance sector that has achieved significant business success in the past 12 - 24 months, and can demonstrate high levels of customer satisfaction and business benefits from the users of its products and services.

Open to any technology provider, software vendor or outsourced partner that has worked with a UK regulated insurer, Lloyd's syndicate or broker with delegated claims authority.

  • Name of company being entered for the award:
  • Your 100 word "why we deserve to win..." declaration:
  • The technology partner's strategic goals: (max 250 words)
  • How these goals were met: (max 250 words)
  • The results/outcomes: (max 250 words)
  • Testimonials: (max 250 words)

The Training Award

The winner of this award must be able to demonstrate how their organisation has successfully utilised training either across the company or to meet a specific need within a claims or fraud department.

The judges will be looking for evidence that the training has delivered on its set objectives - examples could include a reduced claims life cycle, increased detection of fraud or enhanced decision making to name a few. Entries should also highlight how the training programme has encouraged staff understanding and contributed to business success.

Open to all.

  • Name of company being entered for the award:
  • Your 100 word "why we deserve to win..." declaration: 
  • What the strategic objectives were for your training investment: (max 250 words)
  • How these objectives were met: (max 250 words)

Unsung Hero of the Year

We are repeatedly told that the insurance industry's heartbeat is its people. But for every senior practitioner who is in the spotlight, there are hundreds of workers who go unnoticed externally, but are appreciated within their own firms, and the counter fraud space is no different.

These people may not be line managers or have direct reports, but their efforts and achievements this year will have made a crucial mark on the business they work for. This award will seek to give these unsung superstars their moment in the limelight.

The judges will be looking for a clear demonstration and evidence of an individual's contribution to their team or department over the last 12 - 18 months; examples of when said person went the extra distance; and details of how they have made such a difference.

The questions you will be required to answer are:

  • The summary (100 words why this person should win)
  • Their contribution to team/business (up to 250 words)
  • Why they have made a difference (up to 250 words)
  • The results/outcomes of their contribution (up to 250 words)
  • Testimonials (up to 250 words)

Claims and Fraud Achievement Award

This special award will be awarded on the night to someone the judging panel believes has made a major contribution to the claims and/or fraud sectors in the UK.

Suggestions are welcome with short testimonial why they should win.