Managing Director- Claims
Direct Line Group
Shaun has over 9 years experience working in fraud prevention, having worked for one of the UK's largest fraud prevention data providers before coming to iovation. With a natural interest in technology, Shaun is passionate about cyber security, fraud prevention and online customer experience. Shaun is focused on delivering innovative and market leading products to organisations within the Insurance sector, across fraud, risk, security and customer journey touchpoints. Aiming to consolidate the effort of detecting and investigating incidents of online fraud, with the security concern of preventing data loss, access management and user authentication.
Having spent over 15 years working in the insurance industry, with almost a decade in the Counter-Fraud space, Stephen is excited to have joined Confused.com and to be building on an excellent foundation of counter-fraud work already in place. In collaboration with partners, his role gives him the freedom to explore new initiatives to reduce fraud and ensure efficiency as well as accuracy in the business’s fraud systems. His role also provides endless opportunities to work with the wider Insurance and financial services industry, including continued collaboration with, and supporting the aims of the Insurance Fraud Bureau, Insurance Fraud Enforcement Department, and CIFAS.
Head of Claims
Aspen Risk Management
Sue is the Head of Claims for Aspen Risk Management, She set up the technical and operational standards and management of the claims function in 2011. This now sits across 2 platforms, handling Commercial Claims to include GL, Property, D&O, PI, Cyber and Marine Transit. She has helped shape the products offered, identifying client needs with market research and relationship management. Earlier roles include that of founding Director of Hawes McCall and Associates, Head of Group Claims for Novae (now Axis) and Head of London Market Claims for Independent Insurance.
Sue has over 35 years’ experience in change management, operational management and technical claims handling and investigation, spanning most classes. She has an advanced diploma in insurance from the Chartered Insurance Institute; is a Chartered Insurer; sits on the Post Claims Network Board; is a past President of the North Downs Insurance Institute and the current Chair of the Society of Claims Professionals.
Sue is a great supporter of Diversity and Inclusion, holding a role as the D&I Officer for North Downs Insurance Institute from 2017-2019. She helped with the CIIs Dive In Campaign at Lloyds, is also a member of the Link Insurance Network; regularly attends the Interlaw Diversity Forum Events and has a special interest in mental health strategies in the workplace.
Head of Claims Operations
Jeremy has a varied background, having joined Commercial Union over 20 years ago on their graduate training programme where he spent 11 years, surviving two mergers to be appointed as Maidstone Sales and Underwriting Manager in 2003.
After profitably growing this account, Jeremy moved across to Allianz in January 2006 where as well as picking up the sales and underwriting site, he has his first experience of managing a large operation when he was responsible for handling the Allianz SME business. In May 2009, he moved into Allianz's head office and successfully managed an Innovation & Strategy team looking across the whole of Allianz UK where he and his team drove out in excess of £10m worth of annualised savings a year earlier than planned.
After 3 years in this role, Jeremy moved back into his current role of Head of Operations for Claims, which gives responsibility to him for driving the operational delivery of the claims service from around 700 employees from three sites in the UK and one in Trivandrum in India.
During his 7 years in this role, the operational environment has been through a radical overhaul with significant organisational change including the closure of offices and the expansion of the offshoring team accompanied by the digitalisation of the customer journey, the implementation of a new IT system and the introduction of the Robotics programme into Allianz UK claims.
As well as his Allianz responsibilities, after 5 years on the CII Claims Faculty board, he has recently been appointed Non-Executive Director of the recently formed Society of Claims Professionals where he is able to combine his passion for developing professionalism in the industry with supporting training & development of the societies’ members.
Jeremy lives in Kent with his wife and two children and when outside of work, enjoys spending time with them and watching and taking part in a variety of sports.
Having spent over 15 years working in the insurance industry, with almost a decade in the Counter-Fraud space, Stephen is excited to have joined Confused.com and to be building on an excellent foundation of counter-fraud work already in place.
In collaboration with all of our partners, his role gives him the freedom to explore new initiatives to reduce fraud and ensure efficiency as well as accuracy in the business’s fraud systems across multiple product lines.
It gives endless opportunities to work with the wider Insurance Industry as a whole and with numerous organizations within the insurance and financial services industry to achieve these aims. This includes continued collaboration with, and supporting the aims of the Insurance Fraud Bureau, Insurance Fraud Enforcement Department and CIFAS.
Martin has over 20 years experience in general insurance in various operational and technical roles, predominantly within Churchill Insurance. During that time he got involved in a variety of issues including being heavily involved in the creation of the Credit Hire GTA.
In 2003 he became claims fraud manager for RBS insurance and was involved in the formation of the Insurance Fraud Bureau.
In 2006 he joined LV= and is now claims director, managing personal and commercial lines claims across a range of LV= brands.
Martin is married with three children and is a keen Leeds United supporter.
Head of financial crime
Following more than 22 years service as a police officer, Steve has spent over 17 years working in counter-fraud. As Head of Financial Crime for Covéa Insurance, Steve leads the development of Covéa Insurance’s internal and external counter-fraud strategy, encompassing both claims and underwriting fraud.
Steve was appointed as Chair of the Insurance Fraud Investigators Group in December 2016, which has the overall objective of supporting the fraud investigation community by providing a platform to share knowledge, expertise and intelligence together with accredited training.
Prior to joining Covéa Insurance, Steve held senior fraud management roles with Equity Insurance and Zurich Insurance together with specialist investigation roles with Cunningham Lindsey and Capita Insurance Services. From 2008-2011
Steve also chaired the North West Fraud Forum, which had the objective of sharing counter-fraud advice between local businesses and public authorities within the region and now also works as an Independent Consultant.
James has worked at Allianz Insurance for the past 19 years across a variety of commercial underwriting, operational and technical roles. He is responsible for leading the Allianz UK fraud strategy for both claims and application by ensuring protection of all Allianz UK portfolios against fraud through the effective implementation and use of market leading tools and process’s.’
British Veterinary Association
I am a full time companion animal vet and director of the 13 vet companion Animal
Department of Stanley House Vet Group, our mixed practice in Lancashire. I am also veterinary advisor and veterinary panel lead for Agria Pet insurance.
In 2013-4 I was President of the British Veterinary Association. I sit on the council of the Royal Veterinary College London.
I qualified from Liverpool university in 1985 having grown up on a Yorkshire Dales hill farm.
Head of Liability Claims (Motor and Casualty)
Calum McPhail, Head of Liability Claims (Motor and Casualty) Zurich
- Joined Zurich in May 2004 having spent 17 years as a Chartered Loss Adjuster
- 14 years at Zurich in various technical and customer facing claims roles
- Current Head of Liability Claims (Motor & Casualty)
- Former Chair of the Forum of Scottish Claims Managers
- Interested in legislative and market developments and has given evidence on behalf of the ABI to the Scottish Government Justice Committee on the Civil Litigation Bill
Director and Former Chair
Motor Accident Solicitors Society
Sue qualified as a solicitor in 1996 and has specialised in personal injury, clinical negligence and professional negligence since 1990, having spent 13 years at West End firm Reid Minty, four years on the defendant side with Royal & Sun Alliance Legal, and from 2007 to July 2016 as a director and head of personal injury and professional negligence at Prolegal. She is an accredited mediator, a LexisNexis contributing author, sits on the LexisNexis editorial board for PI, and is a regular commentator on legal issues in the legal and national press.
She was MASS Chair for the period 2013-2015 and is currently a director of Claims Portal, Medco and MASS, and chair of the Medco audit committee.
Associate Director, Fraud
Insurance Litigation Partner & Solicitor Advocate
Technical Claims Handler
I am currently in the church claims team. I have recently completed the graduate scheme; this allowed me the opportunity to rotate throughout different areas in the company which has given me a wider business awareness. Now that I am in my permanent role in claims, I am focusing on delivering coaching to my team to improve technical expertise and increasing my own knowledge and experience by handling higher value and more complex claims
Global energy claims adjuster
Motor claims team leader
Motor expert claims handler