2020 C&F speakers
director of content
Stephanie began writing about insurance over 12 years ago when she joined the Post team as a reporter in 2004. Since then she has worked her way various roles on the magazine and became editor in 2013.
In addition to writing about the insurance industry, Stephanie also has a thing or two to say about it, and is often asked to comment on various areas of the industry on television and radio.
As editor, Stephanie is also heavily involved in the brand's events, and is instrumental on both the Rehabilitation First Awards, and the British Insurance Awards judging panels.
James has worked at Allianz Insurance for the past 19 years across a variety of commercial underwriting, operational and technical roles. He is responsible for leading the Allianz UK fraud strategy for both claims and application by ensuring protection of all Allianz UK portfolios against fraud through the effective implementation and use of market leading tools and process’s.’
Head of Claims
During over 30 years with Zurich, Scott has handled claims across all lines of business and all distribution channels and, in a previous role, headed up the Chief Executive’s Complaints Team. For the last 15 years, Scott has been responsible for managing and developing the claims fraud proposition across the General Business in the UK. With a team of over 50 and cutting edge tools and technology, the Claims Investigation Unit have achieved notable success and industry recognition. He chairs Zurich’s Global Fraud Network and is a member of the Association of British Insurers General Insurance Fraud Committee.
Head of Intelligence & Investigations
Insurance Fraud Bureau
Stephen has 20 plus years of experience developing solutions to financial crime across a variety of private sectors including credit card and insurance fraud. In 2000 he co-founded VFM Services Limited which delivered conversation management techniques to investigative interviews of those suspected of first party claims fraud.
In 2010 he joined the Insurance Fraud Bureau (IFB), the insurance industry’s non-profit body committed to tackling organised cross sector insurance fraud. As Head of Intelligence & Investigations, Stephen’s role is to oversee the production and delivery of the IFB's operational products and services, which provide warning intelligence and identify opportunities to coordinate the disruption of organised cross industry insurance fraudsters. Stephen has been responsible for the development and adaptation of services and products including the IFB’s intelligence forums and training events, the format and output of intelligence products in line with the National Intelligence Model. In 2019 he supported the development and implementation of the new industry suspect intelligence management system, the IFiHUB
Stephen is also responsible for securing and maintaining intelligence sharing agreements with law enforcement agencies and industry regulators and has recently secured a Masters degree in Intelligence and Security Studies from Leicester University.
Head of Motor Claims Operations
Peter is the Head of Operational Motor Claims for RSA. The team has 400 claims professionals handling all aspects of Motor Claims. Peter has been employed by RSA in various senior claims management roles. Before joining RSA Peter was the UK Head of Casualty Claims for AIG. Peter has worked in Claims all his career starting with the Provincial Insurance Company in Kendal and has over 20 years’ experience in the Insurance claims environment.
1.2 Mark 1 Vauxhall Astra
If you had to carpool with any famous person (current or historical) who would it be?
Winston Churchill – no better person to get to speak to on a 121
Hugo Emanuel Fernandes
International Claims Operational Excellence Team Leader
Chief Operating Officer
Motor Insurers' Bureau
Anna Fleming is MIB’s Chief Operating Officer responsible for the smooth running of all the MIB’s operational areas, including Claims, Enforcement and the new Small Claims Portal. Before joining the MIB, Anna spent 13 years at Zurich Insurance in a variety of claims roles, culminating in being appointed as Chief Claims Officer (ad interim). Anna also has significant experience in change management and running large IT programmes, having been the Programme Director for Zurich’s claims transformation from 2011 – 2016. Anna is a non-practising solicitor.
Head of Product
Since 2010 I have led initiatives in insurance businesses to understand new geographic markets, customer cohorts and emerging trends, develop strategies to take advantage of the opportunity, implement new products and services, and launch them.
A large part of my career has been orientated towards and I have developed a passions for
• Digital and emerging technology trends
• Small businesses and start-ups.
I am a highly motivated, confident, articulate and resourceful person who enjoys a challenge. I possess a strong strategic perspective, commercial orientation and analytical approach in tackling business challenges.
Travelling and living in different countries from an early age has made me very comfortable working with people across cultures and organisations, a strong team leader with the ability to embrace and catalyse change.
Access to Justice
Matthew is a director of Access to Justice, which is campaigning to bring about fairer and more effective personal injury reforms which will tackle fraud and high insurance costs while maintain the rights of the genuinely injured. He is also government relations lead at the Slater and Gordon Group, before which he worked as a professional speechwriter at the BBC, RSA Insurance plc and at the CBI. A former local authority councillor, he has also run for parliament twice and is a director of the Abbotsford Trust.
Head of Liability Claims (Motor and Casualty)
Calum McPhail, Head of Liability Claims (Motor and Casualty) Zurich
- Joined Zurich in May 2004 having spent 17 years as a Chartered Loss Adjuster
- 14 years at Zurich in various technical and customer facing claims roles
- Current Head of Liability Claims (Motor & Casualty)
- Former Chair of the Forum of Scottish Claims Managers
- Interested in legislative and market developments and has given evidence on behalf of the ABI to the Scottish Government Justice Committee on the Civil Litigation Bill
Head of facilitated claims unit
John Pyall has a M.B.A. and a Post Graduate degree in Business Administration. He has worked twenty-five years for Munich Reinsurance. Originally in the legal section of their Claims Department in London has now returned there to be responsible for claims arising from their Great Lakes Facilitated operation, in the meantime he spent five years as Regional Head of Claims and Underwriting Services in their Singapore Office, then head office in Munich as coordinator of their international claims departments in Asia Pacific And Africa and on to Hong Kong, heading up the regional claims unit as well as continuing his role as the Claims Co-ordinator for their International Organisation.
Among other articles, he has been author and technical editor of the Chartered Insurance Institute book on Reinsurance and author of the Claims section of the Chartered Insurance Institute book on Practice of Reinsurance. He is also a Fellow of the Singapore Institute of Arbitrators and a qualified mediator. He has lectured for the Chartered Insurance Institute, Singapore College of Insurance, Asia Insurance Review, London Guildhall University and for a number of other clients and societies on different aspects of, insurance claims, wordings and reinsurance.
Head of Claims
Home & Legacy
Andrew Reid has been Head of Claims at Home & Legacy since early 2017. A specialist in high net worth broking since 2002, Andrew first joined Home & Legacy in 2008, where he was promoted to Operational Underwriting Manager in 2012 before moving on to his current position. With experience across a range business areas and a deep understanding of the high net worth business, Andrew is responsible for ensuring the Home & Legacy claims department continues to offer a market leading level of service.
Head of Counter Fraud and Financial Crime
Adele Sumner is the Head of Counter Fraud Strategy & Financial Crime at RSA Insurance UK. She has over twenty years of ‘hands on’ experience in counter fraud activity in the insurance sector, including leading RSA’s Fraud Intelligence Team where she developed techniques and experience in the use of the internet, both to assist individual investigations and to obtain data that will enhance fraud detection models. She is widely acknowledged for her expertise in the practical deployment and use of technology to identify fraud and has been an important figure in various fraud technology programmes both in RSA and at an industry level. In her current role she is responsible for developing strategies to tackle fraud and adopts a risk focused, intelligence led approach to combating the external threat fraud posed to RSA. In 2008 she obtained a Master Degree in Fraud Management from Teesside University.