Programme New
Programme
Claims and Fraud Programme
08:30 – 09:00
Registration and Breakfast
09:00 – 09:05
Opening Comments
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
09:05 – 09:30
Keynote Address: Where are we and where are we going in the future
In this session we will hear from a senior claims executive who will give a helicopter view of the claims and fraud landscape in terms of how it is adapting to - and adopting - the digital agenda; stepping up to the challenge of recruiting the best staff to maximise the opportunities this technology opens up; and how claims and fraud could be shaped by the political decision makers – at home and abroad - over the coming years.
Jessie Burrows is Managing Director – Claims at Direct Line Group and is responsible for all aspects of Direct Line Group personal lines and commercial lines claims and the Group’s counter-fraud activities. The Direct Line Group Claims business employs over 3,500 people across the UK; pays over £1.8bn in claims to customers each year; and owns 20 accident repair centres across the UK, repairing around 90,000 cars every year. Jessie was previously Group Financial Controller at Direct Line working for the Group CFO and was responsible for the Group’s financial reporting, planning, data operations and business partnering.
Jessie has 25 years insurance industry experience. Prior to joining Direct Line Group, Jessie was at Aviva plc for 13 years and rose to Director of Financial Planning and Analysis and Chief Accounting officer in the UKGI business, having been Head of Group Investor Relations and Director of Group Financial Reporting and Planning. Jessie joined Aviva from KPMG and is an associate Member of the Institute of Chartered Accountants England and Wales.
Jessie is married with two children aged 14 and 12, enjoys tennis, travelling with the family and loves music.
09:30 – 10:00
The Rise in Regulatory Claims
Sponsored by:
Regulatory scrutiny of health, safety, product liability and environmental risks is ever increasing, as are the penalties that may be faced if things go wrong. Policy-holders (businesses and individuals) are facing new levels of exposure.
Following a major incident, early intervention in the form of pragmatic advice, swift solutions and effective crisis management is an essential tool in a Policy-holder’s armoury when under the Regulatory spotlight, to protect reputation, brand and financial exposure. This early intervention will also protect the Insurer’s position in the inevitable claims that follow.
BTO’s Vikki Watt is a Partner and Solicitor Advocate in the largest independent and dedicated Regulatory Crime team in Scotland. Expert at hitting the ground running as soon as an incident arises to support Policy-holders, Vikki will provide a review of changes in the Regulatory sphere and what can be done to minimise the repercussions, resultant fines and claims.
10:00 – 10:30
Customer Vulnerability- How well is the insurance industry responding?
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What is the definition of vulnerability?
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A customers vulnerability is fluid, how do we ensure that at the point of claims the customer is looked after
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With a lack of interacting with vulnerable customers who buy insurance through aggregators how as an industry can we highlight these individuals and help them if and when they have a claim?
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
Sue is the Head of Claims for Aspen Risk Management, She set up the technical and operational standards and management of the claims function in 2011. This now sits across 2 platforms, handling Commercial Claims to include GL, Property, D&O, PI, Cyber and Marine Transit. She has helped shape the products offered, identifying client needs with market research and relationship management. Earlier roles include that of founding Director of Hawes McCall and Associates, Head of Group Claims for Novae (now Axis) and Head of London Market Claims for Independent Insurance.
Sue has over 35 years’ experience in change management, operational management and technical claims handling and investigation, spanning most classes. She has an advanced diploma in insurance from the Chartered Insurance Institute; is a Chartered Insurer; sits on the Post Claims Network Board; is a past President of the North Downs Insurance Institute and the current Chair of the Society of Claims Professionals.
Sue is a great supporter of Diversity and Inclusion, holding a role as the D&I Officer for North Downs Insurance Institute from 2017-2019. She helped with the CIIs Dive In Campaign at Lloyds, is also a member of the Link Insurance Network; regularly attends the Interlaw Diversity Forum Events and has a special interest in mental health strategies in the workplace.
Martin has over 20 years experience in general insurance in various operational and technical roles, predominantly within Churchill Insurance. During that time he got involved in a variety of issues including being heavily involved in the creation of the Credit Hire GTA.
In 2003 he became claims fraud manager for RBS insurance and was involved in the formation of the Insurance Fraud Bureau.
In 2006 he joined LV= and is now claims director, managing personal and commercial lines claims across a range of LV= brands.
Martin is married with three children and is a keen Leeds United supporter.
A Chartered Loss Adjuster and Chartered Insurer Jonathan has over 35 years claims handling experience. He has dealt with claims in more than 50 countries and has worked with many of the world's largest corporations on their claims programmes. He has designed and implemented claims compensation schemes for governmental bodies and was Claims Director of the Financial Services Compensation scheme from 2007 to 2009.
After a lengthy career at executive level in the world’s largest claims adjusting firms, he joined SCOR in 2013 as head of claims in London. Jonathan is now Global Head of Claims for Business Solutions within the SCOR Global P& C.
Jonathan is past President of the London Business Interruption Association, past Treasurer of the Insurance Institute of London immediate past President of the Chartered Institute of Loss Adjusters and President of the Chartered Insurance Institute.
He holds degrees in Biochemistry and Biochemical Engineering from Oxford and London Universities. Hobbies include music and sailing in which he has been a member of the British Sailing team as well as a regular columnist for a leading magazine.
10:30 – 11:00
Coffee and Networking Break
11:00 – 11:25
Stream
Stream one: Claims
Emerging Risks in Personal Injury Claims – What can we expect?
Sponsored by:
The working environment is constantly evolving, resulting in new risks and potential claims trends on the horizon. Change factors include: new workplace exposure limits; more stressful working environments; increased home and shift working and the use of technology; ever more outlandish team-building events and risks associated with employing an ageing workforce.
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There are also current and upcoming issues in public liability casualty claims in respect of animal attacks, historic child abuse and food allergies, and claims inflation generally.
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We will consider the implications of these issues and the risks for policyholders and insurers
Stephen has dealt with all aspects of motor claims and his strength lies in his pragmatic, methodical and no-nonsense approach to claims. His proactive manner encourages dialogue among client, claimant and agent at an early stage. He is the leader and manager of BTO’s large team dealing with high volume motor work. He believes his team is second to none in providing a first rate service to insurers specifically targeted at early settlement and minimising costs. Costs are a particular issue of contention in this area and the successes that the team have achieved in their keen negotiations and court arguments, under Stephen’s supervision, have seen savings for clients of almost £1million (on average around 15%) on costs presented versus costs paid in cases valued at less than £50,000 over a three year period.
First Car:
Volkswagen Polo
If you had to carpool with any famous person (current or historical) who would it be?
Victoria Wood
Stream
Stream two: Fraud
What’s in a word?
Sponsored by:
>Martin Stockdale, Partner and Head of the Fraud Group at Kennedys examines how:
the word “fraud” may have previously been a barrier to achieving positive findings from judges;
the term “fundamental dishonesty” has changed judicial hesitancy when dealing with fraudulent claims since its introduction in the 2012 Supreme Court judgment in Summers v Fairclough Homes Ltd, the rules changes around Qualified One-Way Costs Shifting in 2013 and s. 57 Criminal Justice and Courts Act 2015; and,
insurer strategies towards fraudulent claims and the use of trial may now evolve.
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
Martin is a partner in Kennedys’ Manchester office. He is head of the firm’s counter fraud unit, operating in the UK as well as internationally.
Martin is a fraud expert, acting for insurers, corporate and self-insured clients, advising on cross-client organised and complex fraud investigations. His work includes managing and coordinating litigation, investigation strategies and individual interests for clients whilst working with industry bodies, such as the Insurance Fraud Bureau (IFB), regulators and the police. He builds counter fraud strategies to detect and challenge fraudulent claims, ensuring best practice, effective process and measures to deter and prevent fraud.
Martin has been involved in cross-industry operations of note, such as; Adam v Lick (UK) Ltd, Operation Clapham, Operation Undergo and Operation Neasden. His experience sees him coordinating cross-jurisdiction initiatives in counter fraud and working across all lines of business within the firm.
Martin was instrumental in developing the firms’ counter fraud product Ki - a unique industry fraud detection and investigation solution that harnesses and utilises more live data than any other investigation system on the market.
Martin is a member of the Insurance Fraud Investigators Group (IFIG) and the Fraud Advisory Panel. He is frequently involved in lobbying activities, including attending a briefing with the Insurance Fraud Taskforce at Whitehall. He often contributes to industry publications and journals.
11:30 – 11:55
Stream
Stream one: Claims
Claims arising from data breaches
Sponsored by:
Part 1: Vicarious liability in the Data Age (Greg Woods, Partner, Kennedys)
Vicarious liability – where are we now?
where is the law currently in relation the key questions: for whose acts can a company be vicariously liable and when will such acts be deemed to have taken place “in the course of employment”?
Various Claimants v WM Morrison Supermarkets PLC
when can a company be vicariously liable for a data breach by one of its own employees?
PART 2 – Claims by data subjects – why all the fuss? (Tom Pelham, Partner, Kennedys)
In light of the rise in claims being pursued by data subjects against those who compromise their data, we ask:
What are data subject claims and why are they pursued?
What sort of damages can data subjects seek if their personal data is compromised? Why should Insurers care if these claims are of a modest value?
How can those responsible for the breach defend claims pursued against them?
Tom is a partner in Kennedys’ Manchester office. He specialises in cyber, professional indemnity and media liability. Tom leads Kennedys’ UK cyber practice and has been instrumental in developing the firm’s global cyber offering.
Tom has extensive experience in cyber liability and data risk. He acts as a breach coach and has advised on numerous multi-national e-commence breaches as well as several high-profile domestic compromises. He regularly defends claims pursued by data subjects and advises insurers and multi-national corporations on data risk and compliance.
Tom also has considerable experience of defending traditional and emerging professionals, with a particular focus on technology and media professionals. He is regularly instructed to advise Insurers on coverage issues and the management of cross-border disputes.
He is a member of the IUA Cyber Claims Committee and the FOIL Cyber and Digital Liabilities Sector Focus Group. Tom is a regular speaker at industry events and frequently contributes to national and trade press publications.
Greg is a partner in Kennedys’ Sheffield office. He advises composite insurers and large corporate clients in relation to the investigation and defence of personal injury claims. Greg heads up the firm’s employers’ liability and public liability group and has a specialist focus on large loss and/or catastrophic injury and disease matters, including utmost severity, brain and spinal injury, amputations, vegetative state or altered consciousness, polytrauma, brachial plexus injury, severe psychiatric injury (including work-related stress) and chronic pain.
Greg has particular experience working with corporate clients, their insurers and brokers to improve their ability to defend claims, undertaking a wide range of work for a variety of clients. Greg’s particular expertise lies in helping companies become “better” insureds. By helping them to understand the litigation process, develop strategies for improving the quality of their accident investigations and training their staff, he believes that the defensibility of claims can be significantly improved, and the cost of claims reduced.
Greg regularly provides training to claims handlers, businesses and lawyers on a range of subjects, including disease claims, manual handling, slips and trips, work-related upper limb disorders, CRU/CRU appeals, fatal accident claims, GDPR, effective investigation of accidents, obligations of corporate defendants under the CPR. He is a member of the Forum of Insurance Lawyers.
Stream
Stream two: Fraud
Cross border Fraud
Brexit will create new opportunities for organised gangs to commit fraud, understand how you can better prepare yourself for the threat.
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How will leaving the single market affect fraudulent claims which take place in multi-jurisdictions?
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What impact will Brexit have on the economy and the amount of fraudulent claims being detected?
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How will the reduction in EU data effect your ability to identify fraud?
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
12:00 – 12:25
Stream
Stream one: Claims
How to make Britain more resilient
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Flood Re, is a joint initiative of the UK Government and industry that improves the availability and affordability of home insurance (including flood cover) in high flood risk areas. Flood Re has recently announced proposals to encourage more properties across the UK to be made resilient to flooding.
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Two key recommendations include working with insurers to “build back better” after a flood, allowing the payment of claims to include an additional amount for resilient or resistant repair, and offering discounted premiums to those who have proactively installed flood resilience measures on their property.
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This talk will cover the successes of the Scheme to this point, why Flood Re has made these recommendations and what they could look like in practice.
Andy Bord is Chief Executive Officer of Flood Re. He also heads up the Executive Team. Formerly CEO at Capita Insurance Services, Andy has also worked for Staysure, BGL Group (owners of CompareTheMarket) and Vodafone UK.
Stream
Stream two: Fraud
What Keeps Insurance Fraud Managers Up at Night?
Sponsored by:
How Confused.com and iovation fight ghost broking
Ghost broking is keeping many insurance fraud managers up at night. Understand
how device intelligence helped Confused.com stop ghost broking, fight fraud, prosecute fraud rings and protect their panel of insurers.
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Tactics used to perpetrate ghost broking
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How Confused.com uses device intelligence to tackle fraud and prevent ghost broking
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The benefits of an online fraud fighting community
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How to uncover and prosecute fraud rings
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
Having spent over 15 years working in the insurance industry, with almost a decade in the Counter-Fraud space, Stephen is excited to have joined Confused.com and to be building on an excellent foundation of counter-fraud work already in place. In collaboration with partners, his role gives him the freedom to explore new initiatives to reduce fraud and ensure efficiency as well as accuracy in the business’s fraud systems. His role also provides endless opportunities to work with the wider Insurance and financial services industry, including continued collaboration with, and supporting the aims of the Insurance Fraud Bureau, Insurance Fraud Enforcement Department, and CIFAS.
Shaun has over 9 years experience working in fraud prevention, having worked for one of the UK's largest fraud prevention data providers before coming to iovation. With a natural interest in technology, Shaun is passionate about cyber security, fraud prevention and online customer experience. Shaun is focused on delivering innovative and market leading products to organisations within the Insurance sector, across fraud, risk, security and customer journey touchpoints. Aiming to consolidate the effort of detecting and investigating incidents of online fraud, with the security concern of preventing data loss, access management and user authentication.
12:30 – 13:30
Networking Lunch
13:30 – 13:55
Stream
Stream one: Claims
The Zero-sum Game
Sponsored by:
It’s high time that the long-held views of cynics on both sides of the claimant and defendant divide are dispelled, to create the space for a different kind of conversation. Now is the time to pull together for our shared and common purpose – the customers. What do we need to do collectively to play our part to tackle fraud and keep the customers’ best interests at heart
Michael has 25 years’ experience in the insurance sector, supporting major brands to provide innovative and customer focussed solutions. As Head of Partnerships at Minster Law, Michael is responsible for strategic third-party relationships. He works closely with insurers to remove friction and combat fraud through collaboration geared towards fair customer outcomes.
Stream
Stream two: Fraud
Fraudsters beware: AI’s watching
As Fraud professionals, how do you ensure that your fraud detection technology is up to date with the most sophisticated system
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Can artificial intelligence improve the process of identifying and preventing insurance fraud?
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How can AI help protect your customers and identify unusual transaction and claims?
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What part will machine learning and deep learning have on identifying Fraud?
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
Having spent over 15 years working in the insurance industry, with almost a decade in the Counter-Fraud space, Stephen is excited to have joined Confused.com and to be building on an excellent foundation of counter-fraud work already in place. In collaboration with partners, his role gives him the freedom to explore new initiatives to reduce fraud and ensure efficiency as well as accuracy in the business’s fraud systems. His role also provides endless opportunities to work with the wider Insurance and financial services industry, including continued collaboration with, and supporting the aims of the Insurance Fraud Bureau, Insurance Fraud Enforcement Department, and CIFAS.
James Burge is the head of counter fraud at Allianz Insurance.
For the last six years, he has been leading Allianz’s counter fraud strategy, managing teams of investigators and fraud specialists who detect and debunk organised scams and opportunistic fraud targeting the commercial insurer.
James started his career at Allianz as a motor underwriter more than 20 years ago, progressing to a manager of technical underwriting, before being promoted to head of counter fraud.
James Burge sits on the General Insurance Fraud Committee (GIFC) who represent the general insurance industry to identify new threats and provide oversight for the Insurance Fraud Bureau (IFB). He takes part in many industry events like Insurance Times’ Fraud Charter, and he is regularly interviewed for the BBC’s Claimed and Shamed programme.
13:55 – 14:20
Stream
Stream one: Claims
What does the future hold for Agriculture?
Sponsored by:
Agriculture feeds the world but with the global population expected to reach 9.7 billion by 2050, how is the industry evolving to meet demand and what might the impact be on insurance products and claims in the future?
In this session you will learn about the technology that is supporting new farming models such as vertical, super and urban farming and the enterprising ways by which farmers are now diversifying their businesses. We will also discuss the challenges and opportunities for UK agriculture including Brexit, climate change, alternative feed sources and veganism. Hear from agricultural loss adjusters who are keeping pace with the changing risks associated with this essential industry and the claims of tomorrow.
Max Perris
Agricultural Consultant - Agricultural, Rural Industries & Estates Losses (ARIEL)
Crawford & Company Adjusters
Max grew up in rural Somerset where he started working on a neighbouring dairy farm at age 14. In 2006 he moved to France where he spent ten years working on dairy, beef, arable, pig, poultry and tobacco farms. Now living in West Yorkshire; Max’s role includes designing training programmes, consultancy work and client development on a national level.
Jane Hunter
Loss Adjuster - Agricultural, Rural Industries & Estates Losses (ARIEL)
Crawford & Company Adjusters
Max grew up in rural Somerset where he started working on a neighbouring dairy farm at age 14. In 2006 he moved to France where he spent ten years working on dairy, beef, arable, pig, poultry and tobacco farms. Now living in West Yorkshire; Max’s role includes designing training programmes, consultancy work and client development on a national level.
Stream
Stream two: Fraud
Pet Insurance Fraud the new ‘cash for crash’
As the economy slows down: jobs, homes, businesses- now even the family pet. Cats, dogs and horses are facing deliberate injury- or even paying the ultimate price- as owners seek payouts from pet insurance policies.
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Unlike human records, veterinary records do not follow the animal if the owner moves practice, how can we as an industry collaborate to capture fraudulent activity?
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How do we identify vets committing fraudulent claims?
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What impact does an increase in pet insurance fraud have on the animal?
Robin Hargreaves, Past President, British Veterinary Association
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
I am a full time companion animal vet and director of the 13 vet companion Animal
Department of Stanley House Vet Group, our mixed practice in Lancashire. I am also veterinary advisor and veterinary panel lead for Agria Pet insurance.
In 2013-4 I was President of the British Veterinary Association. I sit on the council of the Royal Veterinary College London.
I qualified from Liverpool university in 1985 having grown up on a Yorkshire Dales hill farm.
14:20 – 14:30
Transition Period
14:30 – 15:10
Technology: Accessing additional data sources
With increased awareness and resources game- changing, how can you as Claims professionals and Fraud experts
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Understand how the move away from proprietary algorithms to date modelling and unstructured data is helping insurers collate multiple data sources to complete a claim and identify fraud.
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How can AI leverage data processing capability allowing you the insurer to identify fraud faster and more effectively?
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When can a chat bot be effectively used in a claims process at identifying fraud and helping the customer?
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
David has a blend of technical and general management experience developed in the UK and international GI markets. Over the last 25 years he has held as mix of both strategic and operational leadership roles, including; Managing Director, Chief Underwriting Officer, Insurance Risk Director and Commercial Underwriting Director for non-life operations across the UK, Europe and Canada.
Role at Towers Watson
David leads the Pricing, Products, Claims and Underwriting Practices across both software and consulting. Working closely with the Actuarial and Software teams across Life and P&C, he is responsible for the Radar Suite of software. David’s interests include:
- Transforming business performance
- Deploying best practice underwriting, pricing, claims and portfolio management
- Extending the lifespan and functional capabilities of legacy IT platforms to facilitate digital transactions
- Deploying intelligent automation, including machine learning algorithms across the underwriting process
- Data driven decisions - Improving management information, and the use of external data to support portfolio and case underwriting decisions
- Improving technical pricing approaches in commercial and specialty lines of business.
- Developing capital allocation methodologies that reflect the inherent risk mix in a portfolio
- Disruptive products and distribution
Education and Credentials
David has a degree in Insurance, Banking and Finance and is an Associate of the Chartered Institute of Insurers.
Adele Sumner is the Head of Counter Fraud Strategy & Financial Crime at RSA Insurance UK. She has over twenty years of ‘hands on’ experience in counter fraud activity in the insurance sector, including leading RSA’s Fraud Intelligence Team where she developed techniques and experience in the use of the internet, both to assist individual investigations and to obtain data that will enhance fraud detection models. She is widely acknowledged for her expertise in the practical deployment and use of technology to identify fraud and has been an important figure in various fraud technology programmes both in RSA and at an industry level. In her current role she is responsible for developing strategies to tackle fraud and adopts a risk focused, intelligence led approach to combating the external threat fraud posed to RSA. In 2008 she obtained a Master Degree in Fraud Management from Teesside University.
15:10 – 15:50
Civil Liability Bill: Assessing the impact on CMC, Customer Relationships and Fraud Prevention.
As the Civil Liability Bill goes through parliament, evaluate the impact that the bill will have on the day to day running of your department.
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Does the new definition of whiplash go far enough to reduce fraudulent claims, and allow a for a stricter more comprehensive tariff system?
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With small claims limit set to rise to £5,000, what impact will this have for solicitors which will no longer find it profitable to work within the small claims sector.
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What impact will unregulated Claims Management Companies have on the interaction of small claims with insurance companies?
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How do we best educate and prepare our customers on the impact that CMC’s will have on client relationships?
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
Calum McPhail, Head of Liability Claims (Motor and Casualty) Zurich
- Joined Zurich in May 2004 having spent 17 years as a Chartered Loss Adjuster
- 14 years at Zurich in various technical and customer facing claims roles
- Current Head of Liability Claims (Motor & Casualty)
- Former Chair of the Forum of Scottish Claims Managers
- Interested in legislative and market developments and has given evidence on behalf of the ABI to the Scottish Government Justice Committee on the Civil Litigation Bill
Sue qualified as a solicitor in 1996 and has specialised in personal injury, clinical negligence and professional negligence since 1990, having spent 13 years at West End firm Reid Minty, four years on the defendant side with Royal & Sun Alliance Legal, and from 2007 to July 2016 as a director and head of personal injury and professional negligence at Prolegal. She is an accredited mediator, a LexisNexis contributing author, sits on the LexisNexis editorial board for PI, and is a regular commentator on legal issues in the legal and national press.
She was MASS Chair for the period 2013-2015 and is currently a director of Claims Portal, Medco and MASS, and chair of the Medco audit committee.
Doug joined AIG in 2004 handling complex catastrophic claims involving both personal lines and commercial motor claims and his current role of Complex Motor Injury Claims Manager oversees the Motor Injury Claims Department. Doug has built up his technical expertise over a period of 25 years progressing through various positions in the motor claims insurance industry. Doug represents AIG on a number of different industry panels and is pivotal in driving the strategic and technical direction in an ever changing landscape.
15:10 – 16:00
Closing Remarks
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.