2023 Agenda
Motor & Mobility Agenda
2023 Agenda
08:30 – 09:00
Registration
09:00 – 09:05
Opening Remarks
09:05 – 09:35
Navigating the impacts of recession, cost-of-living crisis, and inflation
- Will the shift in consumer spending make driving an unaffordable luxury for UK drivers?
- How will expected declining inflation in 2023 impact insurers' profitability and drive value-driving metrics?
- The extent to which the geopolitical and economic situation are influencing customer decisions
- Insurers' significant role in preventing underinsurance and discouraging price rise
- Shifting away from traditional operation to a digitalised infrastructure and the risks involved
09:35 – 10:05
A New Motor World: The evolution of vehicle data
Sponsored by:
- The importance of vehicle data – Why getting the vehicle details right leads to enhanced point of quote and point of claim solutions
- Enhanced vehicle data - The point where speed and accuracy meet
- What’s next in the evolution of data on the vehicle and the policy holder
10:05 – 10:35
Networking & Coffee Break
10:35 – 15:25
Stream
Claims
The benefits of making motor insurance more sustainable
Sponsored by:
- Identify the market drivers of sustainability in motor insurance
- Uncover the opportunities sustainability requirement will unleash
- Measure the impact of behaviour change on your pool of risk
Thomas has over 20 years operational marketing experience in the domain of telematics, Usage-based Insurance and fleet management. He is an expert in new products and services notably in the connected insurance, autonomous vehicle and electronic tolling industries.
With a background in consulting at PTOLEMUS Consulting Group, Thomas edited and co-wrote the UBI Global Study, the reference document for the telematics insurance market published in 2013 and 2016. He then published the Mobile Insurance Study in 2018, highlighting the market shift towards mobile platforms.
Today Thomas leads CMTs initiatives in Europe by researching the most effective UBI models for each market, publishing reports on European drivers appetite for telematics and spearheading business development.
Driving Efficiency and Quality in Motor Repair Claims
Sponsored by:
- Understanding the challenges of controlling costs in motor repair claims
- Best-practice operational processes for efficient and cost-effective repairs
- Leveraging technology and automation to improve the efficiency and quality of repairs
- Balancing cost, quality, and customer experience in motor repair claims
- Case studies and examples of successful cost control in motor repair claims
Expanding horizons: A look beyond traditional motor insurance
- Whiplash claims: causation and countermeasures
- A moment of reflection: OIC turns 2
- Dealing with mixed injury claims
- Addressing the question of pain, suffering, and loss of amenity
- Claims inflation’s effect on PIC
Dominic Clayden has been in the insurance industry for over 20 years and joined the MIB as Chief Executive in May 2018.
The MIB is at the heart of the fight against Uninsured driving, and manages claims relating to Uninsured and Untraced driving. The organisation also provides management services to other industry bodies, especially focused on data asset management.
Dominic joined MIB from QBE, where he most recently held the role of Group Chief Claims Officer. He has also worked at Aviva as their Claims Director for its General Insurance business, and co-ordinated their claims best practice globally.
He has had a leading role in major negotiations in respect of personal injury reform in the UK and represented the Insurance industry at the Advisory Committee on Civil Costs.
Dominic has been instrumental in the build of the website solution for the Whiplash reforms. Continuing to be the key lead in maintaining stakeholder relations with MoJ, CPRC, Insurers and Solicitors throughout the timeline of the programme.
Networking & Lunch Break
Three Back to the Future Predictions
Comparable 1: Electric vehicles and the roadmap to 2030
Comparable 2: Mobility and shared mode of transportation
Comparable 3: The 2030 fossil fuel car ban and its implications on the industry
The fast-paced inflation driving up the costs insurers face
- The impact of fraud on rise of premiums and cost inflation
- Addressing underinsurance challenges for insurers
- Managing customer expectations in challenging financial times
- Customer priorities in insuring new vehicles during the cost-cutting crisis
Matt is a financial crime expert who first joined the insurance industry in 1997 and has now spent more than 17 years fighting fraud.
After joining LV= General Insurance 12 years ago, he’s now Head of Fraud Strategy within financial crime.
Matt’s varied role sees him managing all LV=’s organised fraud across both policy and claims channels, managing the Financial Crime Intelligence Team and heading up with Special Investigations Team who investigate any element of criminality affecting the insurers supply chain.
During his time at LV=, Matt was seconded in to the City of London Police for 6 months where he became the first industry professional to attach to the Insurance Fraud Enforcement Department (IFED) to help tackle the problem of insurance fraud which went on to receive industry recognition.
Stream
Technology
Electric vehicles: Charting a path to the future
- Streamlining the shift from diesel to electric vehicles
- The use of telematics insurance data to reduce manufacturing repair costs
- Training of staff, support and tools needed, repairers to service and maintaining EVs safely
Digital transformation and the ongoing culture of innovation
- Data driven insights advancing technology enhancing customer experience
- Utilising blockchain technology within the insurance industry
- The importance of building strong alliances with fintech and technology partners
- Harnessing the benefits of advanced technology to insurers and customers
Softening the blow on commercial fleet vehicles
- Can switching to electric vehicle fleets reserve fleet managers evident savings
- Generation zero vans: operational flexibility and advanced technological capabilities
Networking & Lunch Break
Embedded insurance and change in customer experience
- Buyer benefit: automated car insurance
- Manufacturer benefit: grow offerings significantly
- Insurers benefit: expand the reach to further customers
- The near future: creating ease in e-commerce
- The drive for personalised flexible products
- Navigating the change of subscription module in cars
Gareth is Senior Automotive & Mobility Solutions Manager at Swiss Re. Having spent a number of years in the primary insurance industry, working across the fields of telematics, claims and innovation, Gareth now works with clients to identify their needs and assess how Swiss Re can bring value through its suite of solutions. These solutions range from Telematics to understanding and measuring the impact of new technology such as ADAS and Electric Vehicles have for insurer motor portfolios.
Vehicles of the Future: Transportation by 2033
- Connected and Automated Mobility
- Autonomous vehicles and the barriers of liability
- Maximising the benefits of connected vehicle data for insurers
- The supply chain: salvaging and repairing vehicles
- Shared mobility: where it stands and where it’s headed
15:15 – 15:45
Keynote speech: 3 key takeaways for being a successful manager with Henry Engelhardt
Henry Engelhardt is a founder and CEO emeritus of Admiral Group plc. Henry was CEO from Admiral’s formation in 1991 until his semi-retirement in 2016. Admiral is the largest private car insurer in the UK. Admiral is headquartered in Cardiff and is Wales’ only FTSE 100 company.
Admiral is known for market-leading results and for its award-winning culture. (Admiral is the only company to be listed in the Sunday Times Best Companies To Work For list every year it’s been compiled.) Admiral is guided by Henry’s simple philosophies like: ‘if people like what they do, they’ll do it better’, which has helped turn culture-energy into big profits.
Henry is semi-retired, spending his time working as mentor, lecturer and teacher.
Henry has almost 50 years working experience, starting with Poochies at age 13. He earned a BA in journalism and radio-tv-film from the University of Michigan, Ann Arbor, Mi. and an MBA from Insead. Henry was awarded a CBE in 2008 and is a three-time winner of the Sunday Times Best Companies To Work For Best Leader award. He is happily married with four adult children and lives in Cardiff, Wales.
Henry’s book, Be A Better Boss, was written to help leaders and managers in any organisation improve their skills and get better results.
15:45 – 16:00
Networking & Coffee Break
16:00 – 16:40
Insuring the Future of Mobility: Unpacking Vehicle Subscription Insurance with Wagonex and Admiral
- A brief overview of the current vehicle subscription market
- Importance of insurance coverage in the vehicle subscription model
- Discussion of the different types of insurance coverage required for vehicles in the subscription market
- Discuss Admiral's approach to diversifying into new markets
- Analysis of the challenges and opportunities of expanding into new markets and ventures
16:40 – 16:45