Programme New

Programme

Business Programme

09:0009:45

Registration

09:00 - 09:45

09:4510:00

Group Photo

09:45 - 10:00

10:0010:10

Welcome

10:00 - 10:10

Jonathan Swift

Content Director

Insurance Age

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.

10:1010:50

Keynote Address
Using Predictive Analytics Responsibly: Predict who is going to bet, win or harm.

10:10 - 10:50

Mark Stern

Director of Analytics and Business Intelligence (Digital)

Ladbrokes Coral Group

Mark is an Analytics and BI leader in the online gambling industry. His role is to identify business opportunities, using his skills and personal business network, to deliver multi-million £ growth in revenue.

Mark’s role in an organization is not only to optimize but also disrupt.

His experience includes building BI solutions and analytics teams from scratch; turnaround of BI capability’s that are not delivering; Building predictive analytics solutions to transform business process’s for the better; to identify and apply new techniques and data sources that will open up new value to the business.

Mark is a big believer in Occam’s razor and the principles behind Teamacide.

In his current role he leads a team of 35 analysts that support the needs of some of the largest UK online gambling brands: ladbrokes; Coral; Gala; Foxy. He also provides internal consultancy support for the GVC organization’s Brands in Australia, USA and Italy.

10:5011:30

Keynote Address
So what’s the difference between this and that? Building a Data Team at the BBC

09:00 - 09:10

David Teague

Portfolio Head, Data Analysis and Products

BBC

David has 20 years experience applying information and analysis to help design business, customer and marketing strategy; including advanced analysis, econometric modelling, bespoke research, behavioural databases, company accounts, desk research, third party information sources and executive interviews.

David now runs the central analytics function within the BBC.  This team is responsible for helping product, editorial and marketing teams get the most of out new and existing data sources including the signed in web analytics data. This work ranges from advanced analytics and segmentation to simpler behavioural insight, and on to hosted data tools and visualisations.

11:3012:00

Afternoon Coffee and Networking

15:50 - 16:30

12:0013:00

Interactive session: Round one

11:30 - 12:00

1) Remove the Noose of Legacy Systems or get Strangled by your Outdated IT Spaghetti

12:00 - 13:00

With the need for agility paramount to modern insurance, how can removing the shackles of Heritage Systems allow for insurers to remain relevant and therefore competitive.

  • How are back office limitations holding the industry back?

  • What is the step change in technology upon us?

  • What options exist for insurers looking to reduce their expenditure on outdated technologies?

  • Why has is it never been more important for insurers to address Heritage System issues such as failure to upgrade? 

  • The need for a psychological and cultural shift

  • What are the opportunities that will come from fully integrated data? 

Bart Patrick

Managing Director

Duck Creek Technologies

Bart Patrick brings more than 25 years of experience to bear on Duck Creek’s plans in growing it’s footprint in Europe, with some of the most creative and ambitious business strategies being set. Specialising in digital insurance innovation, Bart has helped insurers and insurtechs alike get the most from their investments in technology. For those who know Bart, understand his passion for doing the right thing for the insurance market.

Scott Field

Director of Product Marketing

Duck Creek Technologies

Scott Field has over 15 years’ experience working in the insurance industry in a variety of positions on both the insurer side, the data provider side and the software technology side.

2) Creating an Interconnected Ecosystem to deliver a Successful Digital Insurance Strategy

12:00 - 13:00

Thumbnail

Insurers today are being forced to innovate at a much faster pace than ever before. However, when it comes to joining up historically fragmented IT architecture, some insurers wrongly presume having a ‘cloud solution’ will be the silver bullet to break down these silos, when there are many other factors at play to improve and enhance data exchange.  

This interactive session will look at how you as an insurer can scale your business utilising a distributed interconnection platform, to deliver benefits ranging from leveraging new agile partners to greater real-time customer insights. 

  • Scaling your digital transformation using rich analytics
  • Joining up your network strategy to create more effective hybrid IT infrastructures
  • Meeting the demands of your users and building greater customer loyalty
  • Managing your risk efficiently whilst achieving greater data protection
  • Increasing your revenue and profitability through additional digital channels
James Maudslay

Global Head, Insurance

Equinix

James has worked in the financial services industry in London since 1989, at a variety of organisations ranging from brokers Holman Wade Limited, to Lloyd’s of London in-house reinsurance company Centrewrite, to The Euclidian Group where he served as Group Information Manager – effectively IT Director.  He then moved onto the service side Financial Services joining software house the Wildnet Group in 2005 and then onto Colt Technology Services in 2009. 

Originally joining Equinix to head the company’s expansion into the insurance sector, James now has vertical responsibility for the whole of financial services in EMEA, but works closely with Equinix’s Americas and APAC teams in developing the Company’s colocation, enterprise and ecosystems businesses across all financial services markets.

James holds a Master’s Degree from City University, London, and has been a Fellow of the Chartered Insurance Institute (FCII) since 2000.

Peter Anna Jeffery

Account Director, Insurance

Equinix

Peter Anna has over 25 years’ experience working for large telecommunications/IT organisations, such as Telefonica O2 and Telewest (now Virgin Media), helping customers understand how technology can help them meet their business objectives. Peter Anna has worked across the financial services sector for many years and having joined Equinix in 2018, is now focussed purely on the insurance sector. She currently works with a number of the top 10 global re/insurers and brokers, guiding them as to the opportunities they now have in building a comprehensive interconnection strategy to enable access to relevant ecosystems. This interconnection orientated approach fundamentally underpins business strategies around innovation and digital transformation.

3) Beyond the Byte: Stepping beyond Technology and Data to enhance your Organization

12:00 - 13:00

Thumbnail

There has never been more interest and enthusiasm from boards to use data and technology to drive forward the effective delivery of strategy. Whilst this creates fantastic opportunities, generating real business benefits from a technical and operational platform can be difficult. This interactive session will engage participants in sharing perspectives and practical insights on the common challenges to using technology.

  • Using a hypothetical situation around an interactive health and wellbeing monitor, this session will look at the questions you need to ask before implementing new technology
  • This includes whether AI, for instance, should mimic humans or suggest more rational paths
  • That we are thinking about these things and planning for how to assist customers as we enter POC phase and ultimately transition into a BAU environment
  • Modelling different environments and thinking about a full range of potential scenarios no matter how "wild" they might seem 
Daniel Bruce

Partner

Crowe

Daniel is a partner in Crowe’s consulting practice and is an experienced actuary. He specialises in helping insurance clients develop and embed practical, integrated enterprise risk management frameworks, methodologies and reporting, with a focus on improving the efficiency and effectiveness of decision-making. Associated areas of expertise include: innovation, predictive analytics, people and organisational change and operating model design.

Daniel’s career background includes a broad range of roles within consultancies, regulators and insurance companies. He currently chairs the Institute and Faculty of Actuaries Risk Management Research & Thought Leadership Committee.  As part of that, Daniel also recently chaired the IFoA’s “Risk Management in a Digital World” working party, which published a report entitled “Improving the Success of InsurTech Opportunities.”

Helen Tedore

Head of Analytics and Innovation

Crowe

Helen Tedore is a qualified actuary with over 20 years’ experience within the insurance industry and she is Head of Analytics and Innovation within Crowe’s consulting team based in London. She focusses on generating value for companies by the delivery and implementation of advanced analytics and predictive analytical models.

Helen has a background in leading change delivery to wide variety of stakeholders, with a particular focus on collaboration, culture and behaviours to gain a deep understanding of the specific business drivers and needs to ensure successful implementation with the best solution. Helen’s career spans both consultancy and life insurance company roles with a broad mixture of technical, people and project management skills, including leading large teams to deliver transformational projects. 

4) New Approaches: Enhancing the Customer’s Digital Experience

12:00 - 13:00

The relationship between the insurer and the customer has been evolving throughout the history of insurance

  • At the front and back end, how can technology be used to improve the customer experience?

  • How will technology alter the customer and insurer relationship, especially at the moment of truth, the claim?

  • How can technology be used to create a more seamless underwriting and claims experience for customers?

  • Understand how technology will make it faster and easier for customers to purchase new products.

  • How will the relationship and engagement between insurers and customers change with the growth in digitalised processes.

Paul Hampton

Senior Director, Product Marketing

Alfresco

Paul Hampton is Senior Director of Product Marketing at Alfresco. Holding over 25 years’ experience in enterprise content management, his areas of expertise include records management, business process management and cloud computing.

Jeremy Driscoll

Enterprise Account Manager

Alfresco

Jeremy has been in the Technology industry for over 30 years were he as been part of many transformative technologies and strategies. Starting life as a Developer, this provided a foundation for a broad understanding of how technology enables organisations to stay in front and adapt to change. Jeremy’s expertise lies in Content and Business Process Technologies which underpin all organisations Digital Transformation strategies and is particularly relevant in the Insurance market place today where fundamental change has to implemented

Richard Lancaster

Enterprise Account Manager

Alfresco

Richard Lancaster is an Enterprise Account Manager at Alfresco. Holding over 20 years’ experience in enterprise content management, his areas of expertise include information management & business process management predominantly working in Financial Services and Insurance.

5) Driving Innovation in Intelligent Automation

12:00 - 13:00

There is a lot of hype and media coverage presently which mentions automation, AI and RPA, with the terms used almost interchangeably as meaning the same thing.

This session will give you a deeper insight in “how” you can combine AI and RPA to deploy automation and drive business outcomes with pace and scale.

You will gain an understanding of the unexpected ways these technologies can help manage and mitigate risks better. Furthermore, intelligent automation can help you to create a better company culture by freeing up staff from mundane tasks and empowering them to exercise judgments and become decision-makers.

This interactive session will endeavour to give you a better understanding of these technologies and how you can implement them, enabling you to not just reduce operational cost by 50%, but also to differentiate yourself in a highly competitive environment.  

Manan Sagar

CTO, Insurance

Fujitsu

Manan is a highly experienced insurance professional and a pragmatic business leader. He has previously lead Lockton’s Singapore business where he delivered organisation-wide changes and then went on to manage one of the largest acquisitions in the insurance industry. A Chartered Accountant by profession and now a technologist by trait, Manan is well regarded for his thought leadership. His career has spanned across the Americas, EMEA and Australasia.

As Fujitsu’s Insurance CTO, Manan is responsible for  defining the innovation strategy for the insurance sector. His focus is two-fold:  

1. To bring to the insurance sector some of Fujitsu’s connected technology solutions that have already been applied in Manufacturing, Defence and Transportation and co-create future-focused insurance solutions that would enable a shift in the insurance model from “repair and replace” to “predict and prevent”.  

2. Be a technology partner for the insurance sector on some of its current technology transformation challenges.

Naeem Sarwar

Director of Analytics

Fujitsu

Naeem has over 20 years’ experience in creating and leading high value innovative data and analytics teams. Throughout his experience Naeem supported in excess of 200 organisations generate business value from technology, data, AI and analytics. Naeem is passionate about helping clients maximise customer value and reduce operational costs using AI and analytics.

David Cameron

Head of Robotics and Artificial Intelligence

Fujitsu

David is a technology and business change professional with over 25 years’ experience in designing, building and deploying new Robotics and AI operating models that deliver value. David has combined a solid foundation in cross sector operational service delivery experience, with extensive experience with large global Systems Integrators, Fintech SMEs and start-ups. David's specialist skills are in helping enterprises break through the automation scale out glass ceiling and move beyond initial small scale deployments and drive accelerated mass enterprise wide adoption of robot farms measured in the thousands.

David is passionate about digital disruption and views the financial services space as at the cutting edge of digital innovation.

6) An Innovative Approach; Exploring New Paths to Success

12:00 - 13:00

Thumbnail

This session will examine how to build the insurer of the future, using a new approach and creative ways of thinking, including:

  • How to deliver outstanding, and ever evolving, customer experiences to a demanding customer base on a global scale.
  • How to encourage a culture of innovation, applying insights gained from data at planetary scale, and developing technologies at a fast pace-  not always getting it right, but always learning and making progress.
  • The importance of thinking about things right to left and then making progress with the bigger and scarier the problem the better!
  • Why it is good to work back from your best future self, so you can accelerate the journey to get there.
Mark Griffiths

Client Manager, Financial Services

Google Cloud

Mark has extensive experience in helping insurance clients to better use data, implement advanced analytics and use cloud technologies to help accelerate their migration and harness digital operational efficiencies.  Prior to Google Cloud, Mark has worked with several leading technology providers, helping financial services clients gain competitive advantage through process transformation and agile deployment.

Paul Hoyle

Account Director

Google Cloud

Paul joins Google Cloud as client partner for Insurance. Previously, Paul was at Amazon, where he led engagement with some of Amazon's largest global financial services clients focussed on cloud adoption, agile ways of working and changing customer journeys to embrace digital.  Paul has a degree in Accountancy from Brunel University and an MBA from London Business School.

Charlotte Pindar

Customer Engineer

Google Cloud

Charlotte is working with various Insurers in her role as a Customer Engineer at Google Cloud within the FSI team. She is helping insurers to use cloud technologies like GCP to tackle new data problems at scale and to automate their tasks and processes, and to connect customers with Google's engineering excellence. Before Google, Charlotte worked as a big data technical specialist. 

13:0014:00

Lunch and Networking

13:00 - 14:00

14:0015:00

Interactive session: Round two

14:00 - 15:00

1) Remove the Noose of Legacy Systems or get Strangled by your Outdated IT Spaghetti

14:00 - 15:00

With the need for agility paramount to modern insurance, how can removing the shackles of Heritage Systems allow for Insurers to remain relevant and therefore competitive.

  • How are back office limitations holding the industry back?

  • What is the step change in technology upon us?

  • What options exist for insurers looking to reduce their expenditure on outdated technologies?

  • Why has is it never been more important for insurers to address Heritage System issues such as failure to upgrade? 

  • The need for a psychological and cultural shift

  • What are the opportunities that will come from fully integrated data? 

 

Bart Patrick

Managing Director

Duck Creek Technologies

Bart Patrick brings more than 25 years of experience to bear on Duck Creek’s plans in growing it’s footprint in Europe, with some of the most creative and ambitious business strategies being set. Specialising in digital insurance innovation, Bart has helped insurers and insurtechs alike get the most from their investments in technology. For those who know Bart, understand his passion for doing the right thing for the insurance market.

Scott Field

Director of Product Marketing

Duck Creek Technologies

Scott Field has over 15 years’ experience working in the insurance industry in a variety of positions on both the insurer side, the data provider side and the software technology side.

2) Creating an Interconnected Ecosystem to deliver a Successful Digital Insurance Strategy

14:00 - 15:00

Thumbnail

Insurers today are being forced to innovate at a much faster pace than ever before. However, when it comes to joining up historically fragmented IT architecture, some insurers wrongly presume having a ‘cloud solution’ will be the silver bullet to break down these silos, when there are many other factors at play to improve and enhance data exchange.  

This interactive session will look at how you as an insurer can scale your business utilising a distributed interconnection platform, to deliver benefits ranging from leveraging new agile partners to greater real-time customer insights. 

  • Scaling your digital transformation using rich analytics
  • Joining up your network strategy to create more effective hybrid IT infrastructures
  • Meeting the demands of your users and building greater customer loyalty
  • Managing your risk efficiently whilst achieving greater data protection
  • Increasing your revenue and profitability through additional digital channels

 

James Maudslay

Global Head, Insurance

Equinix

James has worked in the financial services industry in London since 1989, at a variety of organisations ranging from brokers Holman Wade Limited, to Lloyd’s of London in-house reinsurance company Centrewrite, to The Euclidian Group where he served as Group Information Manager – effectively IT Director.  He then moved onto the service side Financial Services joining software house the Wildnet Group in 2005 and then onto Colt Technology Services in 2009. 

Originally joining Equinix to head the company’s expansion into the insurance sector, James now has vertical responsibility for the whole of financial services in EMEA, but works closely with Equinix’s Americas and APAC teams in developing the Company’s colocation, enterprise and ecosystems businesses across all financial services markets.

James holds a Master’s Degree from City University, London, and has been a Fellow of the Chartered Insurance Institute (FCII) since 2000.

Peter Anna Jeffery

Account Director, Insurance

Equinix

Peter Anna has over 25 years’ experience working for large telecommunications/IT organisations, such as Telefonica O2 and Telewest (now Virgin Media), helping customers understand how technology can help them meet their business objectives. Peter Anna has worked across the financial services sector for many years and having joined Equinix in 2018, is now focussed purely on the insurance sector. She currently works with a number of the top 10 global re/insurers and brokers, guiding them as to the opportunities they now have in building a comprehensive interconnection strategy to enable access to relevant ecosystems. This interconnection orientated approach fundamentally underpins business strategies around innovation and digital transformation.

3) Beyond the Byte: Stepping beyond Technology and Data to enhance your Organization

14:00 - 15:00

Thumbnail

There has never been more interest and enthusiasm from boards to use data and technology to drive forward the effective delivery of strategy. Whilst this creates fantastic opportunities, generating real business benefits from a technical and operational platform can be difficult. This interactive session will engage participants in sharing perspectives and practical insights on the common challenges to using technology.

  • Using a hypothetical situation around an interactive health and wellbeing monitor, this session will look at the questions you need to ask before implementing new technology
  • This includes whether AI, for instance, should mimic humans or suggest more rational paths
  • That we are thinking about these things and planning for how to assist customers as we enter POC phase and ultimately transition into a BAU environment
  • Modelling different environments and thinking about a full range of potential scenarios no matter how "wild" they might seem 

 

Daniel Bruce

Partner

Crowe

Daniel is a partner in Crowe’s consulting practice and is an experienced actuary. He specialises in helping insurance clients develop and embed practical, integrated enterprise risk management frameworks, methodologies and reporting, with a focus on improving the efficiency and effectiveness of decision-making. Associated areas of expertise include: innovation, predictive analytics, people and organisational change and operating model design.

Daniel’s career background includes a broad range of roles within consultancies, regulators and insurance companies. He currently chairs the Institute and Faculty of Actuaries Risk Management Research & Thought Leadership Committee.  As part of that, Daniel also recently chaired the IFoA’s “Risk Management in a Digital World” working party, which published a report entitled “Improving the Success of InsurTech Opportunities.”

Helen Tedore

Head of Analytics and Innovation

Crowe

Helen Tedore is a qualified actuary with over 20 years’ experience within the insurance industry and she is Head of Analytics and Innovation within Crowe’s consulting team based in London. She focusses on generating value for companies by the delivery and implementation of advanced analytics and predictive analytical models.

Helen has a background in leading change delivery to wide variety of stakeholders, with a particular focus on collaboration, culture and behaviours to gain a deep understanding of the specific business drivers and needs to ensure successful implementation with the best solution. Helen’s career spans both consultancy and life insurance company roles with a broad mixture of technical, people and project management skills, including leading large teams to deliver transformational projects. 

4) New Approaches: Enhancing the Customer’s Digital Experience

14:00 - 15:00

The relationship between the insurer and the customer has been evolving throughout the history of insurance

  • At the front and back end, how can technology be used to improve the customer experience?

  • How will technology alter the customer and insurer relationship, especially at the moment of truth, the claim?

  • How can technology be used to create a more seamless underwriting and claims experience for customers?

  • Understand how technology will make it faster and easier for customers to purchase new products.

  • How will the relationship and engagement between insurers and customers change with the growth in digitalised processes.

Paul Hampton

Senior Director, Product Marketing

Alfresco

Paul Hampton is Senior Director of Product Marketing at Alfresco. Holding over 25 years’ experience in enterprise content management, his areas of expertise include records management, business process management and cloud computing.

Jeremy Driscoll

Enterprise Account Manager

Alfresco

Jeremy has been in the Technology industry for over 30 years were he as been part of many transformative technologies and strategies. Starting life as a Developer, this provided a foundation for a broad understanding of how technology enables organisations to stay in front and adapt to change. Jeremy’s expertise lies in Content and Business Process Technologies which underpin all organisations Digital Transformation strategies and is particularly relevant in the Insurance market place today where fundamental change has to implemented

Richard Lancaster

Enterprise Account Manager

Alfresco

Richard Lancaster is an Enterprise Account Manager at Alfresco. Holding over 20 years’ experience in enterprise content management, his areas of expertise include information management & business process management predominantly working in Financial Services and Insurance.

5) Driving Innovation in Intelligent Automation

14:00 - 15:00

There is a lot of hype and media coverage presently which mentions automation, AI and RPA, with the terms used almost interchangeably as meaning the same thing.

This session will give you a deeper insight in “how” you can combine AI and RPA to deploy automation and drive business outcomes with pace and scale.

You will gain an understanding of the unexpected ways these technologies can help manage and mitigate risks better. Furthermore, intelligent automation can help you to create a better company culture by freeing up staff from mundane tasks and empowering them to exercise judgments and become decision-makers.

This interactive session will endeavour to give you a better understanding of these technologies and how you can implement them, enabling you to not just reduce operational cost by 50%, but also to differentiate yourself in a highly competitive environment.  

Manan Sagar

CTO, Insurance

Fujitsu

Manan is a highly experienced insurance professional and a pragmatic business leader. He has previously lead Lockton’s Singapore business where he delivered organisation-wide changes and then went on to manage one of the largest acquisitions in the insurance industry. A Chartered Accountant by profession and now a technologist by trait, Manan is well regarded for his thought leadership. His career has spanned across the Americas, EMEA and Australasia.

As Fujitsu’s Insurance CTO, Manan is responsible for  defining the innovation strategy for the insurance sector. His focus is two-fold:  

1. To bring to the insurance sector some of Fujitsu’s connected technology solutions that have already been applied in Manufacturing, Defence and Transportation and co-create future-focused insurance solutions that would enable a shift in the insurance model from “repair and replace” to “predict and prevent”.  

2. Be a technology partner for the insurance sector on some of its current technology transformation challenges.

Naeem Sarwar

Director of Analytics

Fujitsu

Naeem has over 20 years’ experience in creating and leading high value innovative data and analytics teams. Throughout his experience Naeem supported in excess of 200 organisations generate business value from technology, data, AI and analytics. Naeem is passionate about helping clients maximise customer value and reduce operational costs using AI and analytics.

David Cameron

Head of Robotics and Artificial Intelligence

Fujitsu

David is a technology and business change professional with over 25 years’ experience in designing, building and deploying new Robotics and AI operating models that deliver value. David has combined a solid foundation in cross sector operational service delivery experience, with extensive experience with large global Systems Integrators, Fintech SMEs and start-ups. David's specialist skills are in helping enterprises break through the automation scale out glass ceiling and move beyond initial small scale deployments and drive accelerated mass enterprise wide adoption of robot farms measured in the thousands.

David is passionate about digital disruption and views the financial services space as at the cutting edge of digital innovation.

6) An Innovative Approach; Exploring New Paths to Success

14:00 - 15:00

Thumbnail

This session will examine how to build the insurer of the future, using a new approach and creative ways of thinking, including:

  • How to deliver outstanding, and ever evolving, customer experiences to a demanding customer base on a global scale.
  • How to encourage a culture of innovation, applying insights gained from data at planetary scale, and developing technologies at a fast pace-  not always getting it right, but always learning and making progress.
  • The importance of thinking about things right to left and then making progress with the bigger and scarier the problem the better!
  • Why it is good to work back from your best future self, so you can accelerate the journey to get there.
Mark Griffiths

Client Manager, Financial Services

Google Cloud

Mark has extensive experience in helping insurance clients to better use data, implement advanced analytics and use cloud technologies to help accelerate their migration and harness digital operational efficiencies.  Prior to Google Cloud, Mark has worked with several leading technology providers, helping financial services clients gain competitive advantage through process transformation and agile deployment.

Paul Hoyle

Account Director

Google Cloud

Paul joins Google Cloud as client partner for Insurance. Previously, Paul was at Amazon, where he led engagement with some of Amazon's largest global financial services clients focussed on cloud adoption, agile ways of working and changing customer journeys to embrace digital.  Paul has a degree in Accountancy from Brunel University and an MBA from London Business School.

Charlotte Pindar

Customer Engineer

Google Cloud

Charlotte is working with various Insurers in her role as a Customer Engineer at Google Cloud within the FSI team. She is helping insurers to use cloud technologies like GCP to tackle new data problems at scale and to automate their tasks and processes, and to connect customers with Google's engineering excellence. Before Google, Charlotte worked as a big data technical specialist. 

15:0015:30

Afternoon Coffee and Networking

15:50 - 16:30

15:3016:30

Interactive session: Round three

15:30 - 16:30

1) Remove the Noose of Legacy Systems or get Strangled by your Outdated IT Spaghetti

15:30 - 16:30

With the need for agility paramount to modern insurance, how can removing the shackles of Heritage Systems allow for Insurers to remain relevant and therefore competitive.

  • How are back office limitations holding the industry back?

  • What is the step change in technology upon us?

  • What options exist for insurers looking to reduce their expenditure on outdated technologies?

  • Why has is it never been more important for insurers to address Heritage System issues such as failure to upgrade? 

  • The need for a psychological and cultural shift

  • What are the opportunities that will come from fully integrated data? 

Bart Patrick

Managing Director

Duck Creek Technologies

Bart Patrick brings more than 25 years of experience to bear on Duck Creek’s plans in growing it’s footprint in Europe, with some of the most creative and ambitious business strategies being set. Specialising in digital insurance innovation, Bart has helped insurers and insurtechs alike get the most from their investments in technology. For those who know Bart, understand his passion for doing the right thing for the insurance market.

Scott Field

Director of Product Marketing

Duck Creek Technologies

Scott Field has over 15 years’ experience working in the insurance industry in a variety of positions on both the insurer side, the data provider side and the software technology side.

2) Creating an Interconnected Ecosystem to deliver a Successful Digital Insurance Strategy

15:30 - 16:30

Thumbnail

Insurers today are being forced to innovate at a much faster pace than ever before. However, when it comes to joining up historically fragmented IT architecture, some insurers wrongly presume having a ‘cloud solution’ will be the silver bullet to break down these silos, when there are many other factors at play to improve and enhance data exchange.  

This interactive session will look at how you as an insurer can scale your business utilising a distributed interconnection platform, to deliver benefits ranging from leveraging new agile partners to greater real-time customer insights. 

  • Scaling your digital transformation using rich analytics
  • Joining up your network strategy to create more effective hybrid IT infrastructures
  • Meeting the demands of your users and building greater customer loyalty
  • Managing your risk efficiently whilst achieving greater data protection
  • Increasing your revenue and profitability through additional digital channels
James Maudslay

Global Head, Insurance

Equinix

James has worked in the financial services industry in London since 1989, at a variety of organisations ranging from brokers Holman Wade Limited, to Lloyd’s of London in-house reinsurance company Centrewrite, to The Euclidian Group where he served as Group Information Manager – effectively IT Director.  He then moved onto the service side Financial Services joining software house the Wildnet Group in 2005 and then onto Colt Technology Services in 2009. 

Originally joining Equinix to head the company’s expansion into the insurance sector, James now has vertical responsibility for the whole of financial services in EMEA, but works closely with Equinix’s Americas and APAC teams in developing the Company’s colocation, enterprise and ecosystems businesses across all financial services markets.

James holds a Master’s Degree from City University, London, and has been a Fellow of the Chartered Insurance Institute (FCII) since 2000.

Peter Anna Jeffery

Account Director, Insurance

Equinix

Peter Anna has over 25 years’ experience working for large telecommunications/IT organisations, such as Telefonica O2 and Telewest (now Virgin Media), helping customers understand how technology can help them meet their business objectives. Peter Anna has worked across the financial services sector for many years and having joined Equinix in 2018, is now focussed purely on the insurance sector. She currently works with a number of the top 10 global re/insurers and brokers, guiding them as to the opportunities they now have in building a comprehensive interconnection strategy to enable access to relevant ecosystems. This interconnection orientated approach fundamentally underpins business strategies around innovation and digital transformation.

3) Beyond the Byte: Stepping beyond Technology and Data to enhance your Organization

15:30 - 16:30

Thumbnail

There has never been more interest and enthusiasm from boards to use data and technology to drive forward the effective delivery of strategy. Whilst this creates fantastic opportunities, generating real business benefits from a technical and operational platform can be difficult. This interactive session will engage participants in sharing perspectives and practical insights on the common challenges to using technology.

  • Using a hypothetical situation around an interactive health and wellbeing monitor, this session will look at the questions you need to ask before implementing new technology
  • This includes whether AI, for instance, should mimic humans or suggest more rational paths
  • That we are thinking about these things and planning for how to assist customers as we enter POC phase and ultimately transition into a BAU environment
  • Modelling different environments and thinking about a full range of potential scenarios no matter how "wild" they might seem 
Daniel Bruce

Partner

Crowe

Daniel is a partner in Crowe’s consulting practice and is an experienced actuary. He specialises in helping insurance clients develop and embed practical, integrated enterprise risk management frameworks, methodologies and reporting, with a focus on improving the efficiency and effectiveness of decision-making. Associated areas of expertise include: innovation, predictive analytics, people and organisational change and operating model design.

Daniel’s career background includes a broad range of roles within consultancies, regulators and insurance companies. He currently chairs the Institute and Faculty of Actuaries Risk Management Research & Thought Leadership Committee.  As part of that, Daniel also recently chaired the IFoA’s “Risk Management in a Digital World” working party, which published a report entitled “Improving the Success of InsurTech Opportunities.”

Helen Tedore

Head of Analytics and Innovation

Crowe

Helen Tedore is a qualified actuary with over 20 years’ experience within the insurance industry and she is Head of Analytics and Innovation within Crowe’s consulting team based in London. She focusses on generating value for companies by the delivery and implementation of advanced analytics and predictive analytical models.

Helen has a background in leading change delivery to wide variety of stakeholders, with a particular focus on collaboration, culture and behaviours to gain a deep understanding of the specific business drivers and needs to ensure successful implementation with the best solution. Helen’s career spans both consultancy and life insurance company roles with a broad mixture of technical, people and project management skills, including leading large teams to deliver transformational projects. 

4) New Approaches: Enhancing the Customer’s Digital Experience

15:30 - 16:30

The relationship between the insurer and the customer has been evolving throughout the history of insurance

  • At the front and back end, how can technology be used to improve the customer experience?

  • How will technology alter the customer and insurer relationship, especially at the moment of truth, the claim?

  • How can technology be used to create a more seamless underwriting and claims experience for customers?

  • Understand how technology will make it faster and easier for customers to purchase new products.

  • How will the relationship and engagement between insurers and customers change with the growth in digitalised processes.

Paul Hampton

Senior Director, Product Marketing

Alfresco

Paul Hampton is Senior Director of Product Marketing at Alfresco. Holding over 25 years’ experience in enterprise content management, his areas of expertise include records management, business process management and cloud computing.

Jeremy Driscoll

Enterprise Account Manager

Alfresco

Jeremy has been in the Technology industry for over 30 years were he as been part of many transformative technologies and strategies. Starting life as a Developer, this provided a foundation for a broad understanding of how technology enables organisations to stay in front and adapt to change. Jeremy’s expertise lies in Content and Business Process Technologies which underpin all organisations Digital Transformation strategies and is particularly relevant in the Insurance market place today where fundamental change has to implemented

Richard Lancaster

Enterprise Account Manager

Alfresco

Richard Lancaster is an Enterprise Account Manager at Alfresco. Holding over 20 years’ experience in enterprise content management, his areas of expertise include information management & business process management predominantly working in Financial Services and Insurance.

5) Driving Innovation in Intelligent Automation

15:30 - 16:30

There is a lot of hype and media coverage presently which mentions automation, AI and RPA, with the terms used almost interchangeably as meaning the same thing.

This session will give you a deeper insight in “how” you can combine AI and RPA to deploy automation and drive business outcomes with pace and scale.

You will gain an understanding of the unexpected ways these technologies can help manage and mitigate risks better. Furthermore, intelligent automation can help you to create a better company culture by freeing up staff from mundane tasks and empowering them to exercise judgments and become decision-makers.

This interactive session will endeavour to give you a better understanding of these technologies and how you can implement them, enabling you to not just reduce operational cost by 50%, but also to differentiate yourself in a highly competitive environment.  

 

Manan Sagar

CTO, Insurance

Fujitsu

Manan is a highly experienced insurance professional and a pragmatic business leader. He has previously lead Lockton’s Singapore business where he delivered organisation-wide changes and then went on to manage one of the largest acquisitions in the insurance industry. A Chartered Accountant by profession and now a technologist by trait, Manan is well regarded for his thought leadership. His career has spanned across the Americas, EMEA and Australasia.

As Fujitsu’s Insurance CTO, Manan is responsible for  defining the innovation strategy for the insurance sector. His focus is two-fold:  

1. To bring to the insurance sector some of Fujitsu’s connected technology solutions that have already been applied in Manufacturing, Defence and Transportation and co-create future-focused insurance solutions that would enable a shift in the insurance model from “repair and replace” to “predict and prevent”.  

2. Be a technology partner for the insurance sector on some of its current technology transformation challenges.

Naeem Sarwar

Director of Analytics

Fujitsu

Naeem has over 20 years’ experience in creating and leading high value innovative data and analytics teams. Throughout his experience Naeem supported in excess of 200 organisations generate business value from technology, data, AI and analytics. Naeem is passionate about helping clients maximise customer value and reduce operational costs using AI and analytics.

David Cameron

Head of Robotics and Artificial Intelligence

Fujitsu

David is a technology and business change professional with over 25 years’ experience in designing, building and deploying new Robotics and AI operating models that deliver value. David has combined a solid foundation in cross sector operational service delivery experience, with extensive experience with large global Systems Integrators, Fintech SMEs and start-ups. David's specialist skills are in helping enterprises break through the automation scale out glass ceiling and move beyond initial small scale deployments and drive accelerated mass enterprise wide adoption of robot farms measured in the thousands.

David is passionate about digital disruption and views the financial services space as at the cutting edge of digital innovation.

6) An Innovative Approach; Exploring New Paths to Success

15:30 - 16:30

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This session will examine how to build the insurer of the future, using a new approach and creative ways of thinking, including:

  • How to deliver outstanding, and ever evolving, customer experiences to a demanding customer base on a global scale.
  • How to encourage a culture of innovation, applying insights gained from data at planetary scale, and developing technologies at a fast pace-  not always getting it right, but always learning and making progress.
  • The importance of thinking about things right to left and then making progress with the bigger and scarier the problem the better!
  • Why it is good to work back from your best future self, so you can accelerate the journey to get there.
Mark Griffiths

Client Manager, Financial Services

Google Cloud

Mark has extensive experience in helping insurance clients to better use data, implement advanced analytics and use cloud technologies to help accelerate their migration and harness digital operational efficiencies.  Prior to Google Cloud, Mark has worked with several leading technology providers, helping financial services clients gain competitive advantage through process transformation and agile deployment.

Paul Hoyle

Account Director

Google Cloud

Paul joins Google Cloud as client partner for Insurance. Previously, Paul was at Amazon, where he led engagement with some of Amazon's largest global financial services clients focussed on cloud adoption, agile ways of working and changing customer journeys to embrace digital.  Paul has a degree in Accountancy from Brunel University and an MBA from London Business School.

Charlotte Pindar

Customer Engineer

Google Cloud

Charlotte is working with various Insurers in her role as a Customer Engineer at Google Cloud within the FSI team. She is helping insurers to use cloud technologies like GCP to tackle new data problems at scale and to automate their tasks and processes, and to connect customers with Google's engineering excellence. Before Google, Charlotte worked as a big data technical specialist. 

16:3019:15

Room Check in & use of South Lodge Grounds and Facilities

16:30 - 19:15

19:1520:00

Drinks Reception

19:15 - 20:00

20:0022:30

Dinner

20:00 - 22:00

09:0010:00

Breakfast

09:00 - 10:00

10:0010:05

Welcome

10:00 - 10:10

Jonathan Swift

Content Director

Insurance Age

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.

10:0510:45

Keynote Address
Data Analytics: Unlocking New Frontiers

10:50 - 11:30

Simon Welton

Managing Director

Swiss Re

Simon Welton has lead Swiss Re UK's Property & Casualty business since 2014. Prior to this, Simon worked with a number of non-life businesses including Guy Carpenter, GE Insurance Solutions and Lloyd's. Drawing on his 30 years of experience in the UK insurance market, Simon is responsible for Swiss Re UK's client relationships and generation of new domestic and international property and casualty business.   

10:4511:25

Keynote Address
Building a UK Insurtech with Scale

10:45 - 11:25

Adam Powell

Co-Founder and Chief Operating Officer

Policy Expert

Adam Powell is the Co-Founder and Chief Operating Officer of Policy Expert, the digital home insurer. He has over 15 years of insurance industry experience and a track record of harnessing technology to build successful start-ups to disrupt the market, including as the Head of New Markets at Simply Business, the online SME insurance broker. Adam has also worked at XL Capital, a global insurer and reinsurer, and holds a BSc in Information Management for Business from University College London.

With Policy Expert, Adam and his team have built a technology-driven business using proprietary software and advanced data analytics. The business has grown rapidly to become the most successful new entrant to the UK home insurance market of the last ten years and now ranks among the top 20 providers with over 550,000 live policies. Policy Expert has been independently recognised by customers as the UK’s number one home insurance provider on ReviewCentre since 2013 and was named Home Insurer of the Year by the Insurance Choice Awards in both 2017 and 2018.

11:2511:30

Closing Comments

11:25 - 11:30

Jonathan Swift

Content Director

Insurance Age

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.