2019 Winners

2019 Winners


Case Manager/Rehabilitation Employee of the Year

Laura Allen, N-Able Services

Helen Brooks, N-Able Services

Kirsty Laird, Enable Therapy Services | WINNER

Andrina Palmer, Ergocom | Highly Commended

Caroline Phelps, Corporé

Spencer Rathborne, Bush & Co


Claims Collaboration of the Year

ARAG and Call Assist

Aviva and Vizion/Enterprise

Co-op Insurance and Sedgwick

Legal & General, GeoBear and Sedgwick | WINNER

Swiss Re / Working To Wellbeing | Highly Commended 


Claims Innovation of the Year - Broker/Insurer

Allianz Insurance

Aviva | Highly Commended

Covea Insurance


Markel UK

NFU Mutual

QBE Business Insurance (collaborating with Synectics Solutions and the Cabinet Office) | WINNER


Claims Innovation of the Year - Outsourced Partner

Audatex [with RSA]

Auger | WINNER

Crawford & Company

Davies Group

DWF Law 

iovation, a TransUnion Company

NetWatch Global


Claims Technology Partner of the Year

Cover Genius

Pact Global

Spixii | WINNER




Commercial Lines Team of the Year

Direct Commercial

Ecclesiastical | WINNER

Zurich Insurance UK – Property and Energy Team


Customer Care - Company

AIG UK – Personal Insurance Claims

Aviva Property Claims | Highly Commended

Co-op Insurance – Virtual FNOL

Co-op Insurance – Home Claims

Markel | WINNER

Zurich Private Clients


Customer Care - Individual

Graham Herridge, Zurich Insurance UK | JOINT WINNER

David Reed, Zurich Insurance UK | JOINT WINNER

Helen Rogers, Zurich Insurance 


Insurance Claims Manager of the Year

Sponsored by


Mark Butler, Head of Home Claims Operations, RSA Insurance Group | WINNER

Kyle Gray, Motor Expert Manager, Zurich Insurance

James Kelly, Operations Delivery Lead, Zurich Insurance


Insurance Law Firm/ Legal Services Provider of the Year

Crawford & Company - Crawford Legal Services



NFU Mutual – Paralegal Team


Personal Lines Team of the Year

Adrian Flux and CoPlus

Oak Underwriting | WINNER


Procurement/Supply Chain Manager of the Year

John Campbell, Co-op Insurance

Vincent Milsom, Aviva

Mark Ord, Co-op Insurance

William Quibell, Legal & General | WINNER


Rehabilitation Initiative of the Year

Ageas UK, DWF, Irwin Mitchell and SICM 

Bush & Co

CBT Clinics


Krysalis Consultancy

Overland Health | WINNER

Working To Wellbeing | Highly Commended


Rising Star Award

Sponsored by 

Kennedys 200p

Laura Eccles, Ecclesiastical | WINNER

Hannah Maher, CFC Underwriting

Taylor McTaggart, Zurich Insurance

Roberta New, ARAG

James Oram, NFU Mutual | Highly Commended

Darrell Reid, Zurich Insurance


The Training Award

Sponsored by

CILA small



Covea Insurance


Achievement Award

David Williams | WINNER