Forum of Insurance Lawyers
In 1994, Deborah moved from the US to the UK and feels privileged to be one of the first case managers in the UK to facilitate rehabilitation services to the insurance industry. After 10 years with Crawford Healthcare Management, Deborah founded RTW Plus Ltd later leading to the formation of Argent Rehabilitation under her leadership and in 2011 returned to Crawford to lead Broadspire Rehabilitation.
In 2001 she was one of 4 founding directors of CMSUK alongside Lord David Hunt of Wirral and later became its first Chair. Deborah went on to co-authored the first case manager training programme, Fundamentals of Case Management, and together with Middlesex University this course became the first case management university accredited course in the UK in 2004.
Deborah has been a Trustee for the Vocational Rehabilitation Association, served as conference chairs for VRA and CMSUK and is currently, with the VRA, co-authoring a best practice guide to accompany the 2015 Code of Best Practice in Rehabilitation.
Throughout Deborah's career she has been a leader in the development of rehabilitation case management, her main aim being to provide support and where indicated guidance in the use and development of rehabilitation services. Currently Head of Rehabilitation Services at Broadspire Deborah leads a team delivering case management services across the UK under a jointly appointed or on single instruction basis.
Mason Owen Financial Services
Greg Gladwell, FCII MBA MIoD
Owner & Founder
Greg Gladwell FCII MBA MIoD
Business Catalyst : Consultant, Adviser, Introducer, Investor, Mentor
Greg provides unique business insight as one of the few people to have successfully delivered in profile leadership roles on both the insurer and supplier sides of the insurance market. He has a real interest in emerging innovation and technology opportunities, and a large network of contacts from 30+ years in the insurance industry. His ability to translate ideas and possibilities into valued commercial outcomes is highly regarded. Greg now has a portfolio career providing a range of business catalyst services; mentoring support, consultancy services to existing businesses and advisory insight to start-up businesses.
Chartered Institute of Loss Adjusters
Former executive claims advocate and the Head of claims
Cooke & Mason
David Lamping has spent his whole career (45 years) dealing with insurance claims of every class and type in many jurisdictions around the world, which means that despite being an Executive Director his heart beats as a technician, and ‘adjustment' flows through his veins. He is PIB's Executive Claims Advocate and the Head of Claims at Cooke & Mason plc, he has a seat on the BIBA National Claims Working Group. David is a family man, a yachtsman and adventure traveller.
Head of Claims
Aspen Risk Management
Sue is the Head of Claims for Aspen Risk Management, She set up the technical and operational standards and management of the claims function in 2011. This now sits across 2 platforms, handling Commercial Claims to include GL, Property, D&O, PI, Cyber and Marine Transit. She has helped shape the products offered, identifying client needs with market research and relationship management. Earlier roles include that of founding Director of Hawes McCall and Associates, Head of Group Claims for Novae (now Axis) and Head of London Market Claims for Independent Insurance.
Sue has over 35 years’ experience in change management, operational management and technical claims handling and investigation, spanning most classes. She has an advanced diploma in insurance from the Chartered Insurance Institute; is a Chartered Insurer; sits on the Post Claims Network Board; is a past President of the North Downs Insurance Institute and the current Chair of the Society of Claims Professionals.
Sue is a great supporter of Diversity and Inclusion, holding a role as the D&I Officer for North Downs Insurance Institute from 2017-2019. She helped with the CIIs Dive In Campaign at Lloyds, is also a member of the Link Insurance Network; regularly attends the Interlaw Diversity Forum Events and has a special interest in mental health strategies in the workplace.
Crawford & Co
ACII, ACILA, FCILA Chief Executive Officer, UK & Ireland
In March 2015, Clive was appointed Chief Executive Officer, UK & Ireland for Crawford. He joined Crawford in 2009 and had previously been Senior Vice President, Global Markets and Client Development for Europe, Middle East, Africa & Asia Pacific.
Clive began his career in 1981 with Robins Davies & Little and moved to GAB Robins in 1983 where he worked in a variety of senior roles, leading to his appointment as CEO in 2000. He is ACI and FCILA qualified. After leaving GAB, Clive joined Accidentcare which, following a merger and flotation on the AIM market, became Aquilo Plc. In 2006, Clive was instrumental in setting up a building repair network business, before transferring to Rok Plc as Business Development Director, Maintenance Division when the business was acquired in 2007.
Terry Renouf was a practising solicitor for 30 years with BLM where he was both Managing and subsequently Senior Partner. He acted for insurers and policyholders throughout his career and led numerous initiatives to support changes to legal policy and process.
Terry is widely respected in the insurance and risk management sector. He was recognised until leaving private practice as a “Senior Statesman” by Chambers and Partners.
Terry is both a Civil Mediation Council Registered and CEDR Panel Mediator. His mediation practice is wide and varied. Terry also assists on a number of CEDR Schemes including the Central London County Court Scheme and those for the Federation of Master Builders and National Association of Funeral Directors.
Director & Head of Gender Evaluation Services
Head of Vocational Rehabilitation Services, Unum
After her initial career as a clinical psychologist in Australia, Joy lectured at Curtin University, and served in the government's Occupational Health, Safety & Welfare executive.
After completing an MBA, she moved into insurance in Canada. As Chief Adjudication Officer for the Workplace Safety and Insurance Board of Ontario, she oversaw the claims, rehab and medical service provision to injured workers in the province. Subsequently as VP Canadian Group Life & Disability for Manulife Financial, she undertook similar responsibilities in the private sector.
Since moving to the UK in 2000, Joy has worked with Unum, an insurer who provides income protection (long term disability). As Head of Rehabilitation & Health Management Services, she is responsible for the provision of vocational rehabilitation services to Unum's clients and their employees throughout the UK. Joy is a director of the Vocational Rehabilitation Association, the UK Rehabilitation Council, and most recently the Council for Work and Health.
In 2015, Joy was awarded the Post Magazine's Rehab First Award for Outstanding Individual Achievement in Vocational Rehabilitation.
Director of Content
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
Operational change leader, Consultant, Advisor, Mentor and Start up investor
Andy has delivered change and growth in executive leadership roles across insurance and the insurance supply chain for the last 20 years. Andy has led on every facet of insurance including technology, pricing, sales, servicing and claims across both direct and broker models.
Having also crossed over into the supply chain, including executive leadership roles in Loss Adjusting and the associated trades, Andy has a valuable first hand insight into the design and ‘delivery of the promise’ of general insurance.
Andy is a great believer in people creating added value; driving culture and investing in people alongside new technology models to bring together both convenience, and a personal touch when it makes a difference.