Agenda

Agenda

Agenda

08:4509:15

Registration and coffee

09:00 - 09:30

09:1509:20

Opening Remarks

09:30 - 09:40

Emma Hughes

Editor

Insurance Post

09:2009:45

Getting AI onto the boardroom agenda….

09:20 - 09:45

Over the last 18 months we have seen an explosion in the potential abilities and opportunities of Generative AI. How have different companies responded to the inescapable impact of AI on their own businesses? And how can we respond to its influence on customer behavior?
Here our C-level panellists will explore how they have incorporated Generative AI into strategic thinking, and the key considerations to take into account, from ethics and staffing, to possible applications and business opportunities.

Ed Leon Klinger

CEO

Flock Cover

Carys Lawton-Bryce

Chief operating officer

Markel

Carys Lawton-Bryce is the Chief Operating Officer for the international division of Markel, where she is responsible for the build-out, strategy, and day-to-day management of the operations function. Since joining Markel in August 2021 her focus has been on enhancing operational capabilities including underwriting and claims tools, delivering a data strategy, and working with partners to develop digital distribution platforms, relevant to the London market. Prior to this, she has 17 years of experience in the insurance industry holding leadership roles across operations, change, and IT.

Ashish Patel

COO

Allianz 

09:4510:10

….and addressing the technicalities of implementing the vision

09:45 - 10:10

Implementing ambitious and potentially revolutionary Generative AI tools will require overcoming a variety of hurdles for many businesses. From addressing staffing concerns and training, to selecting the right vendor, our panel will address some of the implementation challenges, and pitfalls to avoid.

George Beattie

Head of incubation underwriting

Beazley

Paul Hollands

Chief data and analytics officer

AXA

Paul joined AXA in May 2023 as UK & Ireland Chief Data and Analytics Officer to design and implement a Data & Analytics strategy, centred around ensuring data is at the centre of helping the UK & Ireland businesses achieve their business strategies. 

Paul has 22 years of experience in bringing together the brightest and smartest minds to create data and analytics teams that have transformed some of Britain’s biggest financial services companies. (RBS/NatWest, Hastings, HBOS and Lloyds to name but a few). 

With his origins as an analyst, experience gained across pricing, risk and customer analytics has given a strong ability to drive commercial value from data products, ensuring that partnerships with stakeholders and customers is at the heart of data product design. 

Alongside this, experience in successfully delivering large Data Transformation programmes has ensured he can effectively lead transformations of data and analytical capabilities across large enterprises.

This is backed up by a strong reputation as a leader who develops teams to become highly effective in how they work closely with stakeholders to focus on value and deliver business outcomes.

When not elbows deep in data, Paul lives in South West London with his wife, Claire and two daughters, Lottie and Kitty (and Oscar, their cat!)

Lloyd Holman

Chief technology officer

By Miles (part of Direct Line Group)

With over 15 years of experience as an enterprise software consultant for brands such as Abrdn, Moonpig, River Island, and Dunnhumby, I currently hold the position of Chief Technology Officer at By Miles, a usage-based insurance scale-up under the Direct Line Group. Having successfully led technological transformations, including a strategic exit, I am enthusiastic about sharing how we think big while starting small with AI, considering the customer at every step, ensuring a thoughtful approach to practical AI applications.

10:1010:30

Audience Q+A session with panel

10:10 - 10:30

George Beattie

Head of innovation

CFC

Passionate about creating and trading novel insurance solutions that address the evolving needs and challenges of the industry’s clients, George Beattie joined CFC as Head of Innovation in January 2023.

Leveraging CFC’s cutting edge technology and data science, George leads a team focused on breakthrough product innovation designed for the risks of tomorrow including climate, intangible assets and emerging technology. 

Prior to joining CFC, George established and led the incubation underwriting function at Beazley for just over two years having spent almost four years at Willis Tower Watson as head of product recall, environmental liability and reputational risk.

Paul Hollands

Chief data and analytics officer

AXA

Paul joined AXA in May 2023 as UK & Ireland Chief Data and Analytics Officer to design and implement a Data & Analytics strategy, centred around ensuring data is at the centre of helping the UK & Ireland businesses achieve their business strategies. 

Paul has 22 years of experience in bringing together the brightest and smartest minds to create data and analytics teams that have transformed some of Britain’s biggest financial services companies. (RBS/NatWest, Hastings, HBOS and Lloyds to name but a few). 

With his origins as an analyst, experience gained across pricing, risk and customer analytics has given a strong ability to drive commercial value from data products, ensuring that partnerships with stakeholders and customers is at the heart of data product design. 

Alongside this, experience in successfully delivering large Data Transformation programmes has ensured he can effectively lead transformations of data and analytical capabilities across large enterprises.

This is backed up by a strong reputation as a leader who develops teams to become highly effective in how they work closely with stakeholders to focus on value and deliver business outcomes.

When not elbows deep in data, Paul lives in South West London with his wife, Claire and two daughters, Lottie and Kitty (and Oscar, their cat!)

Lloyd Holman

Chief technology officer

By Miles (part of Direct Line Group)

With over 15 years of experience as an enterprise software consultant for brands such as Abrdn, Moonpig, River Island, and Dunnhumby, I currently hold the position of Chief Technology Officer at By Miles, a usage-based insurance scale-up under the Direct Line Group. Having successfully led technological transformations, including a strategic exit, I am enthusiastic about sharing how we think big while starting small with AI, considering the customer at every step, ensuring a thoughtful approach to practical AI applications.

Ed Leon Klinger

CEO

Flock Cover

Carys Lawton-Bryce

Chief operating officer

Markel

Carys Lawton-Bryce is the Chief Operating Officer for the international division of Markel, where she is responsible for the build-out, strategy, and day-to-day management of the operations function. Since joining Markel in August 2021 her focus has been on enhancing operational capabilities including underwriting and claims tools, delivering a data strategy, and working with partners to develop digital distribution platforms, relevant to the London market. Prior to this, she has 17 years of experience in the insurance industry holding leadership roles across operations, change, and IT.

Ashish Patel

COO

Allianz 

10:3511:25

7 Practical Steps to Make Your AI Compliant with Regulations

10:35 - 11:25

The Consumer Duty is coming on 31st July. Are you ready for the business implications of deploying AI in pricing, claims, and counterfraud? During this workshop, Selim Cavanagh and Chris Andrew from Mind Foundry will delve deeper past the high-level discussions about responsible AI and preparing for regulations. They will help you identify AI’s risks and how to mitigate them, providing you with seven practical steps you can start taking today. This collaborative workshop will explore the tips, tools, strategies, processes, audits, and reports to help address the new requirements for safety, fairness, explainability, and reliability.  

Selim Cavanagh

Director of Insurance

Mind Foundry

Selim Cavanagh is Director of Insurance at Mind Foundry, where he Selim brings close to 25 years of experience delivering data, IT and research-based solutions to the insurance sector. Previously, Selim has worked at Ingenie, LexisNexis, Experian, and Axa. He’s an associate of the Chartered Insurance Institute and has worked with industry bodies like SepNet to promote STEM subjects within the UK. 

Chris Andrew

Senior Sales Executive

Mind Foundry

Chris Andrew brings over 20 years of experience delivering AI and analytics-based solutions in fraud, financial crime and claims automation across the insurance and banking industries. As part of the Mind Foundry commercial team, Chris works with insurance clients to deliver state-of-the-art AI solutions that help tackle high-stakes problems, focusing on human outcomes and the long-term impact of AI interventions. 

Stream

Boardroom B

Ethics, data and the regulation of AI

10:35 - 11:25

Insurance is already a heavily regulated sector, with many customer protections in place. How is generative and cognitive AI tipping this balance, and how can we stay ahead of this rapidly evolving shift?  

Stream

Boardroom C

Talent, staffing and the augmented skillset of the future

10:35 - 11:25

There is still trepidation around the implications on roles that GenAI might have, but rather than being viewed as a threat to employees, how can it be used to augment existing roles? AI tools can be used to reduce monotonous tasks, freeing up staff to do more complex work, and be more efficient with their time.   

Stream

Boardroom D

Bringing Generation Z on the journey

10:35 - 11:25

Working with multi-disciplinary teams to create a business strategy for the AI age.  

Stream

Boardroom E

Putting your customers first using AI

10:35 - 11:25

Understanding how AI is changing your customers’ access, use and behaviors, and how best to leverage and offset the risks associated.

11:2511:55

Coffee and networking break

10:40 - 11:00

11:5512:45

Workshops round 2

11:45 - 12:25

Delegates rotate for their second round of workshops

12:4513:45

Lunch and networking

12:25 - 13:10

13:4514:35

Workshop round 3

13:10 - 13:50

Delegates rotate for their third round of workshops

14:5015:00

Closing summaries

14:40 - 15:10

Presentation of key takeaways from the day’s workshops