Registration and coffee

09:00 - 09:30


Opening Remarks

09:30 - 09:40

Jonathan Swift

Director of Content

Insurance Post

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.


Regulatory / academic keynote - Making AI work for businesses and customers

09:40 - 10:10


Out of industry keynote - Levelling up your business using Generative AI: what have we learnt?

10:10 - 10:40


Panel discussion: Five key considerations to make AI work for insurers

10:40 - 11:10

During this session, our panel will address five key considerations when implementing AI into insurance, ranging from ethics and supplier selection, to staffing and applications. Hear how different insurers are approaching these challenges whilst keeping customers at the centre

Ed Leon Klinger


Flock Cover

Paul Hollands

Chief data and analytics officer


Paul joined AXA in May 2023 as UK & Ireland Chief Data and Analytics Officer to design and implement a Data & Analytics strategy, centred around ensuring data is at the centre of helping the UK & Ireland businesses achieve their business strategies. 

Paul has 22 years of experience in bringing together the brightest and smartest minds to create data and analytics teams that have transformed some of Britain’s biggest financial services companies. (RBS/NatWest, Hastings, HBOS and Lloyds to name but a few). 

With his origins as an analyst, experience gained across pricing, risk and customer analytics has given a strong ability to drive commercial value from data products, ensuring that partnerships with stakeholders and customers is at the heart of data product design. 

Alongside this, experience in successfully delivering large Data Transformation programmes has ensured he can effectively lead transformations of data and analytical capabilities across large enterprises.

This is backed up by a strong reputation as a leader who develops teams to become highly effective in how they work closely with stakeholders to focus on value and deliver business outcomes.

When not elbows deep in data, Paul lives in South West London with his wife, Claire and two daughters, Lottie and Kitty (and Oscar, their cat!)

Lloyd Holman

Chief technology officer

By Miles (part of Direct Line Group)

With over 15 years of experience as an enterprise software consultant for brands such as Abrdn, Moonpig, River Island, and Dunnhumby, I currently hold the position of Chief Technology Officer at By Miles, a usage-based insurance scale-up under the Direct Line Group. Having successfully led technological transformations, including a strategic exit, I am enthusiastic about sharing how we think big while starting small with AI, considering the customer at every step, ensuring a thoughtful approach to practical AI applications.

Carys Lawton-Bryce

Chief operating officer


Carys Lawton-Bryce is the Chief Operating Officer for the international division of Markel, where she is responsible for the build-out, strategy, and day-to-day management of the operations function. Since joining Markel in August 2021 her focus has been on enhancing operational capabilities including underwriting and claims tools, delivering a data strategy, and working with partners to develop digital distribution platforms, relevant to the London market. Prior to this, she has 17 years of experience in the insurance industry holding leadership roles across operations, change, and IT.

George Beattie

Head of innovation


Passionate about creating and trading novel insurance solutions that address the evolving needs and challenges of the industry’s clients, George Beattie joined CFC as Head of Innovation in January 2023.

Leveraging CFC’s cutting edge technology and data science, George leads a team focused on breakthrough product innovation designed for the risks of tomorrow including climate, intangible assets and emerging technology. 

Prior to joining CFC, George established and led the incubation underwriting function at Beazley for just over two years having spent almost four years at Willis Tower Watson as head of product recall, environmental liability and reputational risk.


Coffee and networking break

10:40 - 11:00


Workshops round 1

11:00 - 11:40

Delegates will have the opportunity to select from one of the following workshop sessions, each taking a deep dive into key themes in AI

  1. Ethics, data and the regulation of AI

Insurance is already a heavily regulated sector, with many customer protections in place. How is generative and cognitive AI tipping this balance, and how can we stay ahead of this rapidly evolving shift?


  1. New products

How can AI help identify and then take advantage of market opportunities and gaps that might otherwise have been missed? How is it being used to help catch fraudsters and speed up claims?


  1. Talent, staffing and the augmented skillset of the future

There is still trepidation around the implications on roles that Generative AI might have, but rather than being viewed as a threat to employees, how can it be used to augment existing roles? AI tools can be used to reduce monotonous tasks, freeing up staff to do more complex work, and be more efficient with their time.  


  1. Bringing Generation Z on the journey

Working with multi-disciplinary teams to create a business strategy for the AI age.


  1. Putting your customers first using AI

Understanding how AI is changing your customers’ access, use and behaviors, and how best to leverage and offset the risks associated.  


F. Managing board expectations



Workshops round 2

11:45 - 12:25

Delegates rotate for their second round of workshops


Lunch and networking

12:25 - 13:10


Workshop round 3

13:10 - 13:50

Delegates rotate for their third round of workshops


Workshop round 4

13:55 - 14:35

Delegates rotate for their fourth round of workshops


Closing summaries

14:40 - 15:10

Presentation of key takeaways from the day’s workshops


Closing keynote address

15:10 - 15:40