Agenda

Agenda

Agenda

08:4509:15

Registration and coffee

09:00 - 09:30

09:1509:20

Opening Remarks

09:30 - 09:40

Emma Hughes

Editor

Insurance Post

09:2009:45

Getting AI onto the boardroom agenda….

09:20 - 09:45

Over the last 18 months we have seen an explosion in the potential abilities and opportunities of Generative AI. How have different companies responded to the inescapable impact of AI on their own businesses? And how can we respond to its influence on customer behavior?
Here our C-level panellists will explore how they have incorporated Generative AI into strategic thinking, and the key considerations to take into account, from ethics and staffing, to possible applications and business opportunities.

Carys Lawton-Bryce

Chief operating officer

Markel

Carys Lawton-Bryce is the Chief Operating Officer for the international division of Markel, where she is responsible for the build-out, strategy, and day-to-day management of the operations function. Since joining Markel in August 2021 her focus has been on enhancing operational capabilities including underwriting and claims tools, delivering a data strategy, and working with partners to develop digital distribution platforms, relevant to the London market. Prior to this, she has 17 years of experience in the insurance industry holding leadership roles across operations, change, and IT.

Chris Varley

Chief analytics officer and interim chief underwriting officer

Allianz

Chris joined Allianz in 2022 as Chief Data & Analytics Officer. In this role he is responsible for growing capabilities in data and pricing and delivering a single data & analytics strategy across Allianz Commercial. He has since taken on the additional role of Chief Underwriting Officer.  He joined Allianz from Willis Towers Watson, where he was senior director, responsible for the commercial lines pricing, product, claims and underwriting consulting proposition. Prior to this, Chris was with Zurich Insurance for 13 years in various pricing and underwriting roles.

09:4510:10

….and addressing the technicalities of implementing the vision

09:45 - 10:10

Implementing ambitious and potentially revolutionary Generative AI tools will require overcoming a variety of hurdles for many businesses. From addressing staffing concerns and training, to selecting the right vendor, our panel will address some of the implementation challenges, and pitfalls to avoid.

Paul Hollands

Chief data and analytics officer

AXA

Paul joined AXA in May 2023 as UK & Ireland Chief Data and Analytics Officer to design and implement a Data & Analytics strategy, centred around ensuring data is at the centre of helping the UK & Ireland businesses achieve their business strategies. 

Paul has 22 years of experience in bringing together the brightest and smartest minds to create data and analytics teams that have transformed some of Britain’s biggest financial services companies. (RBS/NatWest, Hastings, HBOS and Lloyds to name but a few). 

With his origins as an analyst, experience gained across pricing, risk and customer analytics has given a strong ability to drive commercial value from data products, ensuring that partnerships with stakeholders and customers is at the heart of data product design. 

Alongside this, experience in successfully delivering large Data Transformation programmes has ensured he can effectively lead transformations of data and analytical capabilities across large enterprises.

This is backed up by a strong reputation as a leader who develops teams to become highly effective in how they work closely with stakeholders to focus on value and deliver business outcomes.

When not elbows deep in data, Paul lives in South West London with his wife, Claire and two daughters, Lottie and Kitty (and Oscar, their cat!)

Jonathan Davis

Head of Data Science

Zurich

Jonathan leads the data science team at Zurich UK. His team works on driving innovation using artificial intelligence and machine learning across the business, working closely with colleagues across the company to drive value.

Before Zurich, Jonathan worked in academic research, searching for dark matter using advanced statistical methods. He is passionate about delivering tangible impact from AI in the financial sector, as well as communicating AI topics in a clear and concise way.

George Beattie

Head of innovation

CFC

10:1010:30

Audience Q+A session with panel

10:10 - 10:30

George Beattie

Head of innovation

CFC

Passionate about creating and trading novel insurance solutions that address the evolving needs and challenges of the industry’s clients, George Beattie joined CFC as Head of Innovation in January 2023.

Leveraging CFC’s cutting edge technology and data science, George leads a team focused on breakthrough product innovation designed for the risks of tomorrow including climate, intangible assets and emerging technology. 

Prior to joining CFC, George established and led the incubation underwriting function at Beazley for just over two years having spent almost four years at Willis Tower Watson as head of product recall, environmental liability and reputational risk.

Paul Hollands

Chief data and analytics officer

AXA

Paul joined AXA in May 2023 as UK & Ireland Chief Data and Analytics Officer to design and implement a Data & Analytics strategy, centred around ensuring data is at the centre of helping the UK & Ireland businesses achieve their business strategies. 

Paul has 22 years of experience in bringing together the brightest and smartest minds to create data and analytics teams that have transformed some of Britain’s biggest financial services companies. (RBS/NatWest, Hastings, HBOS and Lloyds to name but a few). 

With his origins as an analyst, experience gained across pricing, risk and customer analytics has given a strong ability to drive commercial value from data products, ensuring that partnerships with stakeholders and customers is at the heart of data product design. 

Alongside this, experience in successfully delivering large Data Transformation programmes has ensured he can effectively lead transformations of data and analytical capabilities across large enterprises.

This is backed up by a strong reputation as a leader who develops teams to become highly effective in how they work closely with stakeholders to focus on value and deliver business outcomes.

When not elbows deep in data, Paul lives in South West London with his wife, Claire and two daughters, Lottie and Kitty (and Oscar, their cat!)

Lloyd Holman

Chief technology officer

By Miles (part of Direct Line Group)

With over 15 years of experience as an enterprise software consultant for brands such as Abrdn, Moonpig, River Island, and Dunnhumby, I currently hold the position of Chief Technology Officer at By Miles, a usage-based insurance scale-up under the Direct Line Group. Having successfully led technological transformations, including a strategic exit, I am enthusiastic about sharing how we think big while starting small with AI, considering the customer at every step, ensuring a thoughtful approach to practical AI applications.

Carys Lawton-Bryce

Chief operating officer

Markel

Carys Lawton-Bryce is the Chief Operating Officer for the international division of Markel, where she is responsible for the build-out, strategy, and day-to-day management of the operations function. Since joining Markel in August 2021 her focus has been on enhancing operational capabilities including underwriting and claims tools, delivering a data strategy, and working with partners to develop digital distribution platforms, relevant to the London market. Prior to this, she has 17 years of experience in the insurance industry holding leadership roles across operations, change, and IT.

Jonathan Davis

Head of Data Science

Zurich

Jonathan leads the data science team at Zurich UK. His team works on driving innovation using artificial intelligence and machine learning across the business, working closely with colleagues across the company to drive value.

Before Zurich, Jonathan worked in academic research, searching for dark matter using advanced statistical methods. He is passionate about delivering tangible impact from AI in the financial sector, as well as communicating AI topics in a clear and concise way.

Chris Varley

Chief analytics officer and interim chief underwriting officer

Allianz

Chris joined Allianz in 2022 as Chief Data & Analytics Officer. In this role he is responsible for growing capabilities in data and pricing and delivering a single data & analytics strategy across Allianz Commercial. He has since taken on the additional role of Chief Underwriting Officer.  He joined Allianz from Willis Towers Watson, where he was senior director, responsible for the commercial lines pricing, product, claims and underwriting consulting proposition. Prior to this, Chris was with Zurich Insurance for 13 years in various pricing and underwriting roles.

10:3011:00

Coffee and networking break

10:40 - 11:00

11:0011:50

7 Practical Steps to Make Your AI Compliant with Regulations

10:35 - 11:25

The Consumer Duty is coming on 31st July. Are you ready for the business implications of deploying AI in pricing, claims, and counterfraud? During this workshop, Selim Cavanagh and Chris Andrew from Mind Foundry will delve deeper past the high-level discussions about responsible AI and preparing for regulations. They will help you identify AI’s risks and how to mitigate them, providing you with seven practical steps you can start taking today. This collaborative workshop will explore the tips, tools, strategies, processes, audits, and reports to help address the new requirements for safety, fairness, explainability, and reliability.  

Chris Andrew

Insurance Lead

Mind Foundry

Chris Andrew brings over 20 years of experience delivering AI and analytics-based solutions in fraud, financial crime and claims automation across the insurance and banking industries. As part of the Mind Foundry commercial team, Chris works with insurance clients to deliver state-of-the-art AI solutions that help tackle high-stakes problems, focusing on human outcomes and the long-term impact of AI interventions. 

Andy Fawcett

Lead Product Manager - Insurance

Mind Foundry

Andy Fawcett is the Lead Product Manager for Insurance at Mind Foundry. Andy has a proven background in building products for FTSE100 companies across multiple industries and countries, including banking, general insurance, payments, and energy.

At Mind Foundry, Andy looks after the development of AI solutions within the insurance space, as well as overseeing the building of Motion, Mind Foundry’s platform for AI governance and continuous learning.

Stream

Boardroom B

Talent, staffing and the augmented skillset of the future / Bringing Generation Z on the journey

11:00 - 11:50

With the increased use and integration of AI in the workplace, it raises questions around the impact and implications it will have on DEI, talent, leadership and the reimagined workforce.

iCAN wants to pose provocative questions to attendees around the impact of bias in AI and the implications on culture, skillsets, jobs, career development, performance, inclusion in multigenerational and multicultural teams. We want to take into consideration the societal, cultural and technological behavioural differences across generations in the current workforce and think about those who will be managing teams of the future as well as the entrance of Gen Z (and soon Gen Alpha) into the corporate environment.

Partnered with 

smaller iCAN
Swati Chopra

former Chief Information Officer

formerly Partners&

Swati has a proven track record for successfully delivering leading digital transformation, process optimisation, innovation programmes within the General Insurance, London Market Insurance, Telecommunications and Technology sectors honed over the last 20 years. Swati was on the Executive Committee and in her role as the CIO, was responsible to devise, continuously adapt and drive the Data & IT strategy, and to head the delivery of key strategic projects to accelerate the success of businesses.

Felix Wong

DEI Consultant

Allianz

Former solicitor and insurance professional Felix Wong has contributed significantly to driving diversity and inclusion initiatives. At Allianz UK he co-founded ENRICH, the multicultural network, as well as advising several countries on setting up their own employee resource groups (ERGs) and co-founded the global Allianz multicultural ERG. He has been recognised as a Top 100 EMpower Ethnic Minority Future Leader since 2021 for his commitment to promoting DEI in the workplace.

Gareth Mutema

Senior Account Handler

Churchill Insurance Consultants Ltd.

Why are you involved in iCAN?: I am involved in iCAN to help tackle the lack of representation of leaders from culturally diverse backgrounds, lack of multicultural specific Employee Resource Groups (ERG’s) and lack of role models from a multicultural background. Also to work with mentors and interract with like minded individuals who see the benefit of a diverse and inclusive industry.

Catherine Hill

Project Consultant

iCAN

Catherine joined the insurance industry six years ago and has experience in talent acquisition processes, leading strategic operations and managing people change projects. During her career, she has developed DEI toolkits and guides as well as inclusive recruitment training programs which ignite change. Catherine is passionate about tackling complex organisational and talent management issues to maximise the potential and success of people. 

Stream

Boardroom C

What good is AI if it’s not used in production? Once it is used in production at scale how do you manage it?

10:35 - 11:25

  • What are the key challenges insurers face when they look to productionise AI? And what strategies can you take to overcome them?

  •  Including stability, governance, reliability, security, costs, ethics and people!

  • How do you set up for ongoing success in a world where everything is driven by models? 

Pardeep Bassi

Global Proposition Leader- Data Science

WTW

11:5512:45

Workshops round 2

11:45 - 12:25

Delegates rotate for their second round of workshops

12:4513:45

Lunch and networking

12:25 - 13:10

13:4514:35

Workshop round 3

13:10 - 13:50

Delegates rotate for their third round of workshops

14:4014:55

Closing summaries

14:40 - 15:10

Presentation of key takeaways from the day’s workshops

14:5515:00