Join the Insurance Post editorial team as we scrutinize and dissect how things have been done in the past; and discuss how to improve them in the future, and tackle subjects like dual pricing and diversity head on; not stick our heads in the sand and hope they go away.
In conjunction with the Chartered Insurance Institute (CII), Insurance Post held the inaugural Reputation Briefing where we cross-examined the reputational impact that dual pricing is having on the insurance ecosystem. In 2018, Citizens Advice issued a super-complaint as loyal customers were continuing to be penalised by over £4 billion a year. The Briefing evaluated the impact that the price war is having and the perception of the industry.
As comparison websites drive policy pricing down and lower the margins of first time customers, the policy pricing and margins for renewing customers is much higher. Thus decreasing the individual’s chance of renewal and losing the value of the product provided.
Thank you to everyone who attended. A special thank you to our hosts at CII and to our speakers:
Sian Fisher, CEO, Chartered Insurance Institute
Steven Mendel, Founder and CEO, Bought by Many
James Daley, Managing Director, Fairer Finance
Morgan Wild, Policy Lead (Consumer and Public Services), Citizens Advice
Anthony Wright, Assistant Director, Head of Communications, ABI