Sian Fisher


Chartered Insurance Institute

Sian Fisher is CEO of the Chartered Insurance Institute.

Leading the professional standards body for insurance since February 2016 follows a distinguished career in the sector, which has included senior roles at a Lloyd’s Syndicate, a UK and European insurance company, a market leading MGA, a major international broker and US corporate.

Sian has also run her own start-up intermediary and was part of the creation of the Managing General Agents’ Association.

A graduate of Oxford University with an Exec MBA from Harvard, Sian is a strong advocate for equality.  She is a founding member and Executive Chair of the Insuring Women’s Futures initiative and a Committee Member of the Insurance Supper Club.

Ms. Fisher is also a Non-Executive Director at Asta Underwriting Management and Vice President of the Insurance Institute of London.

Steven Mendel

Founder & CEO

Bought By Many

Steven Mendel, founder and CEO, Bought By Many

"Together we can make this happen"

First computer: A Commodore 64 (now you know my age!!)

First mobile phone: I don't recall but it was in 1996 and it was on Orange, shortly after their launch.

First job: As a summer job, an actuarial student in a firm that is now part of Marsh Mac

Digital hero: John Straw, one of our early investors and a real search guru.

Best thing about your current job: Being able to bring together a great team of individuals with complementary skills.

Last time you wore a tie: I religiously (!) wear a tie once a year only for a specific religious festival

If the insurance industry was a piece of technology what would it be? One of those old transporter phones that my father used to have bolted into his car - it pretended to be portable, but you had to be Geoff Capes to be able to carry it.

Who is the best person to lead the insurance digital revolution? Each and every one of us - to shift this clunky industry into the digital age is going to require some serious collective effort.

If you were not a digital activist what would you be doing? An architect.


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James Daley

Managing Director

Fairer Finance

James Daley has been a consumer campaigner and financial journalist for almost 20 years. Before launching Fairer Finance in 2014, he worked for the consumer group, Which?, where he campaigned for a better deal for customers of banks and insurers in the wake of the financial crisis.

James is frequently interviewed on national television and radio, and has regularly appeared on shows such as Watchdog, Rip-off Britain, Dispatches and Supershoppers.

Before working at Which?, James spent 10 years as a business and finance newspaper journalist, latterly as the The Independent's personal finance editor and cycling columnist.

He lives with his wife and two children in Tooting, where he is also a local councillor.

Morgan Wild

Policy Lead (Consumer and Public Services)

Citizens Advice

Anthony Wright

Assistant Director, Head of Communications


Anthony leads the Communications Team at the ABI and is responsible for its media, digital and member communications. He has championed digital communication at the ABI, including overseeing the award winning #IPTsUnfair campaign and the Insurance Experiments campaign.

Anthony joined the ABI from HM Treasury where he spent four and half years, first as Press Secretary to the Chief Secretary Danny Alexander and later becoming its Head of News.

Prior to HMT he worked in various senior Government communications roles including Head of Communications for the Government Olympic Executive and Press Secretary to former Cabinet minister, Tessa Jowell.

He can be found on Twitter @AnthonyWright1


Ian Hughes


Consumer Intelligence