Event Advisory Board

Event Adboard for FOIW event 2020

The Future of Insurance Work event advisory board brings together the skills, talent and experience of professionals from across the insurance industry, to help direct and support the preparation of the inaugural event.

From their support reviewing the content and agenda topics, writing insightful blogs or hard hitting articles, support digital content and participating in the agenda sessions, we greatly appreciate their commitment to the event and their support.

Maxine Goddard

Commercial Operations Business Partner


Maxine is a senior global operations leader at Zurich Insurance, responsible for strategic initiatives from change & transformation to planning customer and broker development. With over 20 years’ international experience across insurance, banking, oil & gas and the United Nations, in various operations management positions.

She is the former Chair and Principal Advisor to the Zurich Multicultural Network offering support and career advice to BAME employees. She is a dedicated Mentor and advocate for several young persons across the BAME community and sits on the Executive Committee for iCAN, the insurance industry’s primary multicultural network and is a founding Mental Health First Aider.

Maxine is recognised across the industry, recently winning the 2019 Insurance Age D&I Awards as the Race Equality Champion. She was also recognised by Insurance Business, as a Global Top 100 person of influence within the insurance industry globally and  is a Yahoo! Finance EMpower Top 100 Role Model. She was also a finalist of the Made a Difference 33 (MAD33) and many other accolades. Maxine sits on the Advisory Board of Insurance Business Women in Insurance and  is a member of the Worshipful Company of Insurers. She is of Black Caribbean ethnicity, is of mixed Barbadian/Belizean descent and is keen to develop and challenge thinking on multiculturalism throughout the insurance industry.

John Keppel


Zurich Insurance plc

John became Chief Opeating Officer at Zurich in July 2017. Before joining Zurich he was President EMEA & Asia and a member of the Board at the Information Services Group (ISG) plc. In addition to his client facing sales and delivery experience, John has held executive roles across ISG in a number of areas including data, analytics, research, managed services and marketing. He was previously the head of the Insurance Practice at ISG. John has also held executive positions at Accenture and Capgemini.
John is a New Zealand national, who resides in the UK and was educated in both New Zealand and the United Kingdom. John holds a Bachelor of Science Honors Degree from Loughborough University of Technology in the United Kingdom, lives in Wiltshire and is married with two daughters.

Shân Millie


Bright Blue Hare

am a passionate advocate for the social necessity of brilliantly-run Insurance and have been active in the sector since 2008. My work focuses on practical Innovation: I support firms and individuals in proposition design, innovation incubation, business storytelling and brand generation. 

An equal Workplace Culture is the cornerstone of successful Innovation: it is a prerequisite for sustainably profitable business; high-performing individuals and teams; and the ‘Customer First’ mindset that makes the difference between firms who will remain relevant — and those that will not. It is a prime responsibility for firms to create and nurture a Culture that makes it easy for colleagues to bring the best version of themselves into the workplace. And a truly customer-focused Insurance must also focus on the Protection Gap — wherever, and whatever that looks like. 

This view of Inclusive Innovation, I believe, is the key for our sector as it works out its place in the fast-moving, challenging environment of the 2020s. Insurance is fully capable of bringing applied empathy and unique expertise together, and, through excellent People, Processes and Technology, engaging with some of the biggest problems we face — as individuals, communities, businesses and the planet. 

I’m supporting the Diversity & Inclusion Awards as an initiative that can contribute to spotlighting, rewarding and supporting Inclusive Innovation in Insurance and Protection.

Shân founded Bright Blue Hare in 2016 after a successful intrapreneurial career building brands, teams and products in financial publishing. She is a Board Member of Insurance United Against Dementia and Sector Expert for the Disability Champion’s Access to Insurance Working Group. She is Co-editor of bestselling The InsurTech Book (Wiley, June 2018) and of the upcoming The AI Book (Wiley, June 2020).

Matthew Metcalfe

Senior Manager - Customer Motor Claims

Covea Insurance

Matthew is Senior Manager in Motor Claims and is responsible for all customer facing teams within the operation.  He has worked for business for over 20 years and was responsible for implementing Covéa Insurance’s UK-wide strategy for using the Apprenticeship Levy, having originally set up Covea’s first apprenticeship programme in 2012.  Matthew has been instrumental in shaping the recruitment and attraction strategy within the business and has recently been appointed to the Department of Education’s T-Level Panel, focussing on developing business, admin and management qualifications.


Emma Saunders

Head of Resourcing and Talent


Attracting the best to join our organisation and ensuring we support, develop and advance our colleagues allowing each individual to carve out the career they desire.

Christopher Simson

Group HR Director

Munich Re Specialty Group

Christopher Simson joined the Munich Re Group in 2003. He began his career in insurance after university, where he earned a Bachelor of Business Administration and a Master’s degree in Business. Since then, Christopher has held various Human Resources Leadership positions for the

Munich Re Group in America and Germany. Christopher joined Munich Re Syndicate Limited in July 2015 as Group HR Director, Munich Re Specialty Group

Jonathan Swift

Director of Content

Insurance Post

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.

John Warburton









John Warburton, CEO, Konsileo

John Warburton has participated in the evolution of the insurance business model for over 20 years. He started in 1993 in Commercial Union (now Aviva) in Leicester and worked in Hong Kong and Beijing before returning to the UK to run a personal lines affinity business. In 1999 he started a "dot com" selling travel insurance online. Following an MBA at London Business School, John became a consultant and then joined Allianz in 2004. He fulfilled a number of senior roles in the UK business and moved to Munich in 2011 as the Director of Marketing responsible for driving Allianz's global Digital Business initiatives, reporting to the global CMO. He left Allianz in 2015 to start Konsileo, a disrupter model for commercial insurance broking.