Future of Insurance Work

The Future of Insurance Work is a new editorially-driven campaign across Insurance Post that aims to provide a platform for people to discuss and share ideas, advice, best practices and experiences as the sector looks to reset and restart in a post-Covid-19 world and look beyond the pandemic.

A round-up of the event!

Day one of Future of Insurance Work kicked off with an examination of how the board room is getting to grips with what the future of the workforce will look like.

The wide-ranging discussion saw the panel of execs examine diversity, engagement and mental health, and saw panellists address the big question of what the purpose of the office will be post-pandemic?

Panellists later discussed reputational issues, whether there is a myth around generational differences, how recruitment might change and the adoption of automation and new technologies.

Delegates also saw an insightful discussion around the importance of inclusive culture to attracting and retaining talent to overcome any skills gaps that might exist in the future.

The final panel session of the day explored what is probably the one of the most pressing issues arising from the outbreak of coronavirus, specifically what office infrastructure will insurers and brokers need as they review their footprint in light of an increase in appetite for flexible working.

Day two of Future of Insurance Work began and ended with sessions looking at the topical issue of trust.

The day kicked off with a panel of senior execs exploring what factors are likely to encourage insurers to make changes for the better across a whole host of issues from digital adoption to culture; and diversity to recruitment.

They also got into a heated discussion about what the industry can do to help bolster its image and regain trust at a time when all the general public are hearing about is rejected claims; and yet the sector is delivering on its promise and aiding thousands of policyholders every day.

We ended with a session looking at the evolving customer journey and how insurers and brokers can meet the increased demands of consumers in an age when the bar - in terms of expectations - has been raised by the likes of Amazon Prime.

There was also a deep dive into the claims operation of the future, where experts dissected what skills are needed to manage those in distress, especially those considered vulnerable; alongside what is motivating transformation here: the customer? Operation expense? Or a combination of the two?



The macro-economic trends that are driving The Future of Work agenda
How to plan and manage the shift from the old world to the new one for employer and employees
The role of technology, talent and transformation in helping businesses achieve that shift
The skills needed to help make businesses be more competitive in an increasingly agile environment
The benefits for businesses, staff and shareholders in adopting a more progressive attitude to the Future of Work
Potential socio-economic benefits of The Future of Work; as well as any drawbacks
The role of the ‘office’ and future of the insurance workplace as a concept
How public policy might need to change including legal/regulatory requirements to position the UK as an attractive place to work in the future and prevent any brain drain to rival economies