Agenda

Agenda

Claim Leaders’ Summit

An exclusive gathering for claims and fraud professionals leading transformation across the UK general insurance industry

10:0010:40

Interactive Panel Session: Sustainable Claims

09:00 - 09:10

With ESG currently so high on the insurance boardroom agenda, it was inevitable that the role of clams would soon come into focus. In this session, we will invite four claims leaders to debate how claims can be ‘greened up’ to help insurance companies play their part in driving the sustainability agenda. Among the questions we will focus on are:

  • Where can insurance claims departments make the quickest wins to help force the ‘green agenda’?
  • Who is - and should be driving the sustainable agenda? The boardroom, shareholders, staff, policyholders or a combination?
  • When it comes to managing claims how can insurers look to reduce the carbon footprint of repair and remediation?
  • How can insurers ensure that their supply chain is committed to the same sustainability goals as their own?

10:4010:55

Coffee Break

09:00 - 09:05

10:4511:35

Interactive Panel Session: Retaining and Keeping the Claims Talent of the Future

08:00 - 08:10

Interactive Panel Session: Retaining and Keeping the Claims Talent of the Future

There is a lot of attention presently on claims automation and allowing policyholders to manage their own claims through self-service options. Meanwhile, there is still a lot of uncertainty about how claims volumes across different lines will settle down due to pandemic enforced behavioral changes. In this session, we will invite four claims leaders to debate how claims can maintain its pre-eminence as an employment hub of choice within insurance companies. Among the questions we will focus on are:

  • How can we make claims more attractive to people interested in pursuing a career in insurance?
  • What skills will we expect the claims handlers of the future to have that the leaders of today did not possess during their formative careers?
  • Are there any areas of expertise where there has been a brain drain in recent years that needs to be restocked?
  • Does claims still have an issue with diversity?

11:3512:00

Networking Break

09:10 - 09:20

12:0012:40

First Boardroom: Future Focus

09:10 - 09:20

  • Claims Automation
  • Claims Fraud
  • The Future of Motor Claims
  • The Future of Property Claims
  • The Future of Personal Injury
  • What do you want from a Legal Partner of the Future?
  • What do you want from a Loss Adjusting Partner of the Future?

12:4014:00

Networking Lunch

09:20 - 09:30

14:0014:40

Second Boardroom

08:40 - 08:50

14:4014:50

Break to switch

09:30 - 09:45

14:5015:30

Third Boardroom

09:40 - 09:50

15:3015:50

Coffee Break

09:00 - 09:05

15:5016:30

Keynote Speaker: The Financial Ombudsman Service

10:00 - 10:10

16:3017:00

Drinks for Senior Managers

10:20 - 10:30

17:0017:30

Claims Awards Guests Arrive

08:30 - 08:40

17:3018:30

Claims Awards

08:50 - 09:00

18:3018:30

Event Closes

10:30 - 10:40