Registration and Breakfast

Start your day with like-minded peers, growing your network over breakfast

Opening Comments  

Jonathan Swift, Content Director, Insurance Post

Keynote Address

State of Play: Where are we and where are we going in the future

In this session we will hear from a senior claims executive who will give a helicopter view of the claims and fraud landscape in terms of how it is adapting to - and adopting - the digital agenda; stepping up to the challenge of recruiting the best staff to maximise the opportunities this technology opens up; and how claims and fraud could be shaped by the political decision makers – at home and abroad - over the coming years.


Customer Vulnerability- How well is the insurance industry responding?

As a customer focused industry, our main concern are our customers.  How do we ensure that we are helping them at the point of claims to ensure that they have a smooth and complex free claims process?

  • What is the definition of vulnerability?
  • A customers vulnerability is fluid, how do we ensure that at the point of claims the customer is looked after
  • With a lack of interacting with vulnerable customers who buy insurance through aggregators how as an industry can we highlight these individuals and help them if and when they have a claim?

Synopsis to be confirmed 

Senior Representative from BTO Law

11:00 Coffee and Networking Break 
  Stream one: Claims Stream two: Fraud 

Synopsis to be confirmed 


Senior Representative from Kennedy's Law

Cross board Fraud


Brexit will create new opportunities for organised gangs to commit fraud, understand how you can better prepare yourself for the threat. 


  • How will leaving the single market affect fraudulent claims which take place in multi-jurisdictions?
  • What impact will Brexit have on the economy and the amount of fraudulent claims being detected?
  • How will the reduction in EU data effect your ability to identify fraud?

Synopsis to be confirmed 


Senior Representative from CILA

Fraud prevention in InsurTechs


As InsurTechs carry on disrupting the insurance sector, understand how they detected fraud in their systems


  • How is blockchain and distributed ledger technology (DTL) being used to prevent fraud and decrease claim time?
  • Understand how InsurTechs attach fraud, using an integrated platform.
  • What can we as insurers learn from the InsurTech market?
12:25 Transition 

Fire: The impact of new building techniques

With the impact of recent notable fires, understand how new building techniques and materials are impacting the safety of your customers.

  • As the demand on housing reaches a pivotal point, how can we ensure that new housing developments are being constructed with safe new building techniques? And how as insurers can we make sure we are aware of these practices?
  • To what degree, how effective are our Fire resistant material, and how can we better understand the implications of these materials?
  • How can we better educate our customers on their properties and the impacts of the materials used?
  • Understanding the risk that the fire service face when dealing with such fires.

What Keeps Insurance Fraud Managers Up at Night?

How and iovation fight ghost broking

Ghost broking is keeping many insurance fraud managers up at night. Understand

how device intelligence helped stop ghost broking, fight fraud, prosecute fraud rings and protect their panel of insurers.

  • Tactics used to perpetrate ghost broking
  • How uses device intelligence to tackle fraud and prevent ghost broking
  • The benefits of an online fraud fighting community
  • How to uncover and prosecute fraud rings


Stephen Adams, Fraud Manager,

Shaun Smith, Business Development, iovation
12:55 Networking Lunch 

The developments in cyber crimes


As cyber risks and policies become more complex, handling claims efficiently and effectively becomes critical. Understand how you can view claims past the numbers.


  • Handling cyber claims beyond loss of data
  • Developing cyber risk policies and an effective claims strategy
  • As more business is conducted online will all policies have to incorporate cyber risk coverage?

Fraudsters beware: AI’s watching

As Fraud professionals, how do you ensure that your fraud detection technology is up to date with the most sophisticated systems

  • Can artificial intelligence improve the process of identifying and prevnteing insurance fraud?
  • How can AI help protect your customers and identify unusual transaction and claims?
  • What part will machine learning and deep learning have on identifying Fraud?
14:25 Transition 

Ransom insurance

Kidnap insurance has become a ‘must have’ for employers operating in high-risk locations all over the world, kidnappers are becoming more organised and more sophisticated, resulting in fewer victims being realised without a ransom paid.

  •  Geographically, where is the predicted increase in ransom and kidnap claims?
  • How do you mitigate the risk to ensure the protection of customers in dangerous environments?
  • With an increase in organised cybercrime, does kidnap and ransom cover go far enough for your customers and there claims?

Pet Insurance Fraud  the new ‘cash for crash’

As the economy slows down: jobs, homes, businesses- now even the family pet. Cats, dogs and horses are facing deliberate injury- or even paying the ultimate price- as owners seek payouts from pet insurance policies.

  • Unlike human records, veterinary records do not follow the animal if the owner moves practice, how can we as an industry collaborate to capture fraudulent activity?
  • How do we identify vets committing fraudulent claims?
What impact does an increase in pet insurance fraud have on the animal?
14:55 Transition 

Technology: Accessing additional data sources

With increased awareness and resources game- changing, how can you as Claims professionals and Fraud experts


  • Understand how the move away from proprietary algorithms to date modelling and unstructured data is helping insurers collate multiple data sources to complete a claim and identify fraud.
  • How can AI leverage data processing capability allowing you the insurer to identify fraud faster and more effectively?
  • When can a chat bot be effectively used in a claims process at identifying fraud and helping the customer?

Civil Liability Bill: Assessing the impact on CMC, Customer Relationships and Fraud Prevention.

As the Civil Liability Bill goes through parliament, evaluate the impact that the bill will have on the day to day running of your department.


  • Does the new definition of whiplash go far enough to reduce fraudulent claims, and allow a for a stricter more comprehensive tariff system?
  • With small claims limit set to rise to £5,000, what impact will this have for solicitors which will no longer find it profitable to work within the small claims sector.
  • What impact will unregulated Claims Management Companies have on the interaction of small claims with insurance companies?
  • How do we best educate and prepare our customers on the impact that CMC’s will have on client relationships?

Closing Remarks: Jonathan Swift, Content Director, Insurance Post

16:30 End of conference