Categories and Criteria

Categories

Entries to the 2020 Claims Awards are now open!
 

SUBMIT YOUR ENTRIES

For any questions regarding your submissions, please contact [email protected]

Customer Care Award – Company

Claims is the moment of truth for insurance - the point at which it delivers on its promise. Many companies talk about delivering customer service and having the customer at the centre of their business - but can they demonstrate that they really have?

The winning entry will clearly demonstrate an excellent level of customer care for claimants backed by clear standards and validated monitoring of performance. In particular, the judges will be looking for proof of the impact of an innovative customer care strategy either on retention levels or client satisfaction - or both.

Open to specific teams in any claims department or section of a UK insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.

Companies can enter more than one team.


The questions you will be required to answer are:

Your 100 word "why we deserve to win..." declaration:

The issue(s) you addressed: (max 250 words) : 

The response: (max 250 words) : 

The results/impact of the response: (max 250 words) :

Testimonials: (max 250 words) :

 

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Customer Care Award - Individual

Claims is the moment of truth for insurance - the point at which it delivers on its promise. Many companies talk about delivering customer service and having the customer at the centre of their business - but can they demonstrate that their employees have heeded the message?

The winner of this award will be an individual claims professional that is able to show how they successfully managed a claim or a series of claims on behalf of a customer/customers that originated from a single incident such as a RTA, fire, theft, flood, storm, injury etc ...

Open to specific employees in any claims department or section of a UK insurer, Lloyd's syndicate or broker with delegated claims authority, public authority claims department or self-insured corporate.

Companies can enter more than one individual.


The questions you will be required to answer are:

Your 100 word "why the person/you deserves to win..." declaration::

The issue(s) they/you addressed: (max 250 words) : 

The response: (max 250 words) : 

The results/impact of the response: (max 250 words) :

Testimonials: (max 250 words) : 

 

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Vulnerable Customer Care Award - New for 2020

With the Financial Conduct Authority undertaking a consultation on proposed guidance for firms over the fair treatment of vulnerable customers this subject is very much in the spotlight.

So what are insurers, MGAs and brokers doing to address the issue, especially in the event of a claim which can be immensely stressful at the best of times.

The winning entry will clearly demonstrate an excellent level of customer care for vulnerable claimants, backed by clear communication and empathy.

In particular, the judges will be looking for proof of how a considered and targeted approach has resulted in positive outcome for these policyholders, and that this is culturally embedded in a business - and not just something that is merely paid lip service too.  

Open to specific teams and/or individuals in any claims department or section of a UK insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.

Companies can enter more than one team.


The questions you will be required to answer are:

Your 100 word "why we deserve to win..." declaration:

The issue(s) you addressed: (max 250 words) : 

The response: (max 250 words) : 

The results/impact of the response: (max 250 words) :

Testimonials: (max 250 words) :

The Training Award

The winner of this award must be able to demonstrate how their organisation has successfully utilised training either across the company or to meet a specific need within a claims department. This could be in technical or soft skills, and aimed at front line first notification of loss staff through to claims managers.

The judges will be looking for evidence that the training has delivered on its set objectives - examples could include a reduced claims life cycle, increased detection of fraud or enhanced decision making to name a few. Entries should also highlight how the training programme has encouraged staff understanding and contributed to business success.

Open to all.


The questions you will be required to answer are:

Name of company being entered for the award:: 

Your 100 word "why we deserve to win..." declaration: 

What the strategic objectives were for your training investment: (max 250 words) :

How these objectives were met: (max 250 words) :

The results/outcomes of the investment: (max 250 words) : 

Testimonials: (max 250 words) :

 

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Claims Innovation of the Year – Insurer/Broker

Innovation lies at the heart of the evolving claims sector. Entrants must be able to demonstrate they have responded innovatively to a specified and identified need within the claims chain, be that a new technology investment, a new process or a new service or approach. Claims should be supported by evidence that identified goals have been met or even surpassed.

Open to specific teams in any claims department or section of a UK insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.


The questions you will be required to answer are:

Name of company being entered for the award:

Your 100 word "why we deserve to win..." declaration:

The issue/s you addressed: (max 250 words) :

The response: (max 250 words) : 

The results/impact of the response: (max 250 words) :

Testimonials: (max 250 words) :

 

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Claims Innovation of the Year – Outsourced Partner

Innovation lies at the heart of the evolving claims sector. Entrants must be able to demonstrate they have responded innovatively to a specified and identified need within the claims chain, be that a new technology investment, a new process or a new service or approach. Claims should be supported by evidence that identified goals have been met or even surpassed.

Open to specific teams in any outsourced party including law firms, loss adjusters, technology vendors etc …
 

The questions you will be required to answer are:

Name of company being entered for the award:

Your 100 word "why we deserve to win..." declaration:

The issue/s you addressed: (max 250 words) :

The response: (max 250 words) : 

The results/impact of the response: (max 250 words) :

Testimonials: (max 250 words) :

 

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Personal Lines Team of the Year

The judges will be looking for evidence a personal lines claims teams success over the previous 12/18 months through a mixture of technical ability, the application of innovative ideas and the quality of the service offered to claimants, whether through a routine claims service or following research into particular claims issue(s).

The judges will be looking for evidence of success and this could include surpassing set targets or KPIs for reduced leakage, increased fraud repudiation, quicker settlement, increased customer satisfaction or a combination thereof.

Open to specific teams in any claims department or section of a UK insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.

Companies can enter more than one team.


The questions you will be required to answer are:

Name of company being entered for the award:

Your 100 word "why we deserve to win..." declaration: 

The customer need/s you addressed: (max 250 words) : 

The solution/service for the need/s: (max 250 words)

The results/impact of the solution/service: (max 250 words) :

Testimonials: (max 250 words) : 

 

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Commercial Lines Claims Team of the Year

The judges will be looking for evidence a commercial lines claims teams success over the previous 12/18 months through a mixture of technical ability, the application of innovative ideas and the quality of the service offered to claimants, whether through a routine claims service or following research into particular claims issue(s).

The judges will be looking for evidence of success and this could include surpassing set targets or KPIs for reduced leakage, increased fraud repudiation, quicker settlement, increased customer satisfaction or a combination thereof.

Open to specific teams in any claims department or section of a UK regulated insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.

Companies can enter more than one team.


The questions you will be required to answer are:

Name of company being entered for the award:

Your 100 word "why we deserve to win..." declaration: 

The customer need/s you addressed: (max 250 words) : 

The solution/service for the need/s: (max 250 words)

The results/impact of the solution/service: (max 250 words) :

Testimonials: (max 250 words) :

 

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Claims Collaboration of the Year

This award will focus on the collaboration between organisations in delivering top class claims services to policyholders.

It is open to any firm operating in the claims sector - insurer, intermediary, service provider etc …- that can demonstrate that through a true and meaningful partnership, they have enhanced the customer proposition.

The judges will be looking for evidence of effective collaboration, proof of delivery against set targets/objectives and a return on investment.


The questions you will be required to answer are:

Name of companies/project being entered for the award:

The summary (100 words why you should win) 

The background to the collaboration/objectives (up to 250 words) 

The solution devised by the partners (up to 250 words) 

The results/impact of the collaboration (up to 250 words) 

Testimonials (up to 250 words)

 

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Insurance Claims Manager of the Year

The winner will be an individual within a UK insurer, Lloyd's syndicate, broker with significant delegated claims authority, public authority claims department or self-insured corporate who has consistently demonstrated excellence in leadership, staff deployment, innovation and employee development within an organisation to deliver greater efficiency, better customer service and ultimately improved retention levels, cost savings or return on investment for their employer. The size of organisation is immaterial in the judges’ eyes.

Companies can enter more than one individual.


The questions you will be required to answer are:

Name of nominee:

Nominee's company:

Your 100 word "why they deserve to win..." declaration:

The entrant's recent achievement/s over the last 12/18 months: (max 250 words): 

The entrant's wider contribution to the business: (max 250 words): 

The results/outcomes of the achiever's achievements/ contribution: (max 250 words):

Testimonials: (max 250 words):

 

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The Rising Star Award

Entrants can have up to 5 years' experience within the insurance claims industry and must be under 30 years old as of 14 February 2020. The judges will be looking for an entrant who can demonstrate strong balance of both technical understanding and customer service awareness.

The entry must clearly demonstrate the entrant's track record within the business, along with clear and tangible evidence of their outstanding contribution to the development of, and/or improvement in, their specialty, area, project or department.

Open to any individual in any claims department or section of a UK regulated insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.

Companies can enter more than one individual.


The questions you will be required to answer are:

Name of nominee:

Age of nominee on deadline day for these awards:

Nominee's company:

Your 100 word "why they deserve to win..." declaration: 

The achiever's professional development: (max 250 words): 

The achiever's contribution to the business over the last 12/18 months: (max 250 words): 

The results/outcomes of the achiever's development and contribution: (max 250 words):

Testimonials: (max 250 words): 

 

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Claims Achievement Award

This special award will be awarded on the night to someone the judging panel believes has made a major contribution to the development and/or reputation of general insurance claims in the UK.

Suggestions are welcome with short testimonial why they should win

 

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Insurance Law Firm of the Year

The judges will be looking for evidence that a Law Firm has made a significant mark over the previous 12 months. Whether through a mixture of technical ability and the application of innovative ideas, to the quality of the service offered to an instructing partner, the judges will be looking for evidence of success in its chosen field/s. This could include fraud repudiation, offering solutions to specific legal issues, greater adaptability to the regulatory/political landscape, quicker settlement or a combination thereof.

Open to any insurance law firm operating in or from the UK.


The questions you will be required to answer are:

Name of company being entered for the award:

Your 100 word "why we deserve to win..." declaration: 

The law firm's strategic goals: (max 250 words) : 

How these goals were met: (max 250 words) :

The results/outcomes: (max 250 words) : 

Testimonials: (max 250 words) : 

 

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Claims Technology Partner of the Year

Awarded to recognise excellence in the provision of IT systems by a Technology Firm, the winner will be a supplier of hardware, software and/or IT services to the insurance sector that has achieved significant business success in the past 12 - 24 months, and can demonstrate high levels of customer satisfaction and business benefits from the users of its products and services.

Open to any technology provider, software vendor or outsourced partner that has worked with a UK regulated insurer, Lloyd's syndicate or broker with delegated claims authority.


The questions you will be required to answer are:

Name of company being entered for the award:: 

Your 100 word "why we deserve to win..." declaration:: 

The technology partner's strategic goals: (max 250 words) : 

How these goals were met: (max 250 words)

The results/outcomes: (max 250 words) : 

Testimonials: (max 250 words) : 

 

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Case Manager/Rehabilitation Employee of the Year

Open to all case managers and anyone working in the area of rehabilitation, whether insurer or third party administrator.

Entrants could include case manager who have delivered impressive or unmatched outcomes in the last 12 months for their clients regardless of the severity or type of injury.

Or an insurer/TPA employee who has championed rehabilitation within their business and/or developed product/s and service/s that have made a real difference.

Judges will be looking for a combination of factors such as:

  • Evidence of first-class commitment, motivation and tangible results
  • Innovative working practices
  • Supporting evidence or feedback
  • Details of how they have championed rehabilitation to the wider market

Companies can enter more than one individual.


The questions you will be required to answer are:

100 words why this person should win:

Their contribution to helping injured clients/championing rehabilitation (up to 250 words):

Why they have made a difference (up to 250 words):

The impact of their contribution (up to 250 words):

Testimonials (up to 250 words):

 

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Rehabilitation Initiative of the Year

Open to all UK insurers, employers, rehabilitation service providers, law firms or a combination of two or more of the above.

The judges will be looking for a combination of the following:

  • An organisation/s that provides a highly effective and outstanding quality service to injured clients
  • Either enhancement of previous services, a new and innovative approach or a partnership with others
  • An initiative that has paid dividends or achieved measurable results or outcomes within that timeframe
  • An initiative that demonstrates value over and above the baseline service provided

Open to initiatives that have been launched within the last 36 months that have provided demonstrable results within the last year.


The questions you will be required to answer are:

The summary (100 words why you should win)

The client need you addressed (up to 250 words)

The service/initiative you provided to address this need (up to 250 words)

The difference it made to injured clients (up to 250 words)

Testimonials (up to 250 words)

 

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Procurement/Supply Chain Manager of the Year

Open to all procurement/supply chain managers working within insurers, Lloyd's syndicates or brokers with significant delegated claims authority.

The judges will be looking for a combination of factors such as:

  • A good understanding of customer needs, and getting the best out of the supply chain to meet them
  • An understanding of the need to align cultures with a supplier network and work as trusted partners with TPAs
  • How they have worked with a TPA to deliver mutual benefits to their own shareholders, the supplier and customers
  • Innovative working practices and/or use of technology
  • Agility and flexibility

Companies can enter more than one individual.


The questions you will be required to answer are:

Name of nominee:

Nominee's company:

100 words why this person should win:

Their contribution to procuring/managing a supply chain (up to 250 words):

Why they have made a difference (up to 250 words):

The impact of their contribution (up to 250 words):

Testimonials (up to 250 words):

 

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Improving Public Knowledge Award - New for 2020

Whether through thought leadership, a white paper, research, a publicity campaign or something similar, this award will seek to recognise individuals or organisations that have done the most to improve the public/consumer understanding of the reality of insurance claims.

This could include - but is not limited too - trying to explain how changes in regulation/law might impact them; the role of positive and negative influences on the cost of their claim; and a campaign that raises awareness of behaviours that if eliminated could result in better outcomes for claimants.
 

The questions you will be required to answer are:

The summary (100 words why you should win)

The knowledge gap you sought to fill (up to 250 words)

How you did it/the response (up to 250 words)

The results/impact of your efforts (up to 250 words)

Testimonials (up to 250 words)

 

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The Sustainability Award - New for 2020

The winner of this award must be able to demonstrate how their organisation has successfully adopted more sustainable solutions when handling claims, to make a significant difference in cutting down on waste and the use of natural resources.

This could include:

  • Promoting advances in repair techniques that mean you are able to offer restoration rather than replacement in the event of property damage.
  • Offering green parts as an alternative to motorists in event of a claim
  • Use of more robust materials and/or adapting resilient solutions.
  • Reducing your carbon footprint when sourcing suppliers

Open to all.


The questions you will be required to answer are:

Name of company being entered for the award:: 

Your 100 word "why we deserve to win..." declaration: 

What the strategic objectives of the sustainability initative: (max 250 words) :

How these objectives were met: (max 250 words) :

The results/outcomes of the investment: (max 250 words) : 

Testimonials: (max 250 words) :

 

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