Categories

The E-Business Award

Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. This will focus on the effective use of electronic information and communications technology at the transaction interface with the client, whether that be in a business-to -consumer relationship or a business-to-business relationship. The innovative application of the latest technologies and evidence of success in generating profitable new business will be among the key features. The judges will also be looking for evidence of enhanced customer service/experience.

Sponsored by: MMA Insurance

MMA recognises that the ease with which brokers transact business is of ever–increasing importance and, as a broker–only insurer, our success depends on their success. Much of our own business emphasis has been on developing our own market–leading extranet service, "Broker Online".

In recognition of this, MMA is particularly pleased to be sponsoring the "E–business" category at this year's UK Broker Awards and looks forward to congratulating the winner in September.
Derek Plummer, Commercial Director, MMA Insurance

The Technology Award

Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. Entries should focus on business and administrative processes and demonstrate that the application of new information and communications technology has enhanced the quality, efficiency and cost effectiveness of its business administration. The judges will be looking for evidence of greater efficiency, better customer service, lower error rates and effective implementation within agreed budgets and timetables.

Sponsored by: APC Underwriting

We are very pleased to be sponsoring this award as technology can be integral to the growth of a business, especially in today’s competitive market. Our passion for technology has been at the forefront of our success and we have continued to develop and enhance our own commercial insurance trading platform for a number of years.
Our warmest wishes are offered to all the finalists and we look forward to congratulating the winner in September.
For more information on our products please visit our website www.apcinsure.co.uk

Claims Service of the Year

Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence of delivery by the entrant of a customer-focused claims handling and/or claims management service. It will be particularly important to demonstrate the achievement of results against specified targets.

Sponsored by: Evolution Legal Service

Evolution Legal Service is committed to providing Insurance Brokers and their policyholders with an excellent claims service.
Consistently going 'above and beyond' the industry standard we are well placed to sponsor the "Claims Service of the Year" award at the UK Broker awards and wish all nominees the best of luck in winning the award.
Like the nominees we strive to be the best and to be recognized for those efforts. Our recognition comes in the form of our 94% approval rating from our clients, who classify our services as "Excellent".
Why not speak to a company who value your clients as much as you do?

Marketing Campaign of the Year

Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The entrant must be able to demonstrate how a marketing strategy has been devised, researched and implemented as well as how success has been measured. A campaign is defined as the use of marketing techniques to either raise awareness of a certain issue, improve market share, enhance customer loyalty or break into new markets. It will be particularly important to demonstrate the achievement of results against set targets.

Sponsored by: HSBC Insurance

Customer Service Provider of the Year

Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence of delivery of an excellent level of customer service supported by clear service standards and regular monitoring of performance. In particular the judges will be looking for proof of the impact of a customer care strategy on retention, overall business and client satisfaction.

Sponsored by: MSL Legal Expenses

MSL has been operating as an independently owned legal expenses insurance provider within the UK insurance market since 1988. Our foundations have always been customer service excellence, whether it be to our Brokers/Intermediaries, business partners or their clients.
The first impression given by a frontline team can live with the customer forever. That is why MSL believes in an approach that promotes excellence, best practice and innovation in customer service, striving to bring its customers a competitive advantage.
MSL is, therefore, delighted to be sponsor of the UK Broker Awards “Customer Service Provider of the Year”. Congratulations to all finalists!

Risk Management Service of the Year

Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence that the entrant has made a significant contribution to the advancement of risk management, or can demonstrate the benefits of a specific risk management programme or service to its customer base. Proof of delivery of risk management services, the application of new techniques or effective identification and reduction of risk are likely to feature in successful entries.

Sponsored by: Travelers Insurance Company

As a leading commercial insurer of businesses, professions and public sector organisations, we work closely with our policyholders to reduce their exposure to claims. We are therefore delighted to sponsor this award which encourages the application of best risk management practices to improve health, safety and security in the workplace.

We look forward to a broad range of entries and to congratulating the ultimate winner in London on 19 September.
Good luck to all entrants.

Private Clients Intermediary

Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence of a real commitment to meeting customer needs in the private clients sector, including the service offering and policy wording. Private clients are defined as relating to those with premiums of over £1000 for home insurance related cover. The judges will be looking for evidence of a high quality service across all their activities, and a proven track record for innovation and expansion within existing or into new markets.

Sponsored by: Oak Underwriting

Oak is recognised as the leading provider of service standards within the private client environment. We continue to encourage brokers to enhance their own service standards in every aspect of the process from inception of the business to retaining the risk at renewal.

This award allows the intermediary to demonstrate how they differentiate themselves from their competition within the market. In particular, how they promote their own service standards to their client.

We are delighted to be sponsoring this award for the fourth consecutive year in what is a highly coveted category.

Investment in People Award

Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. This award is designed to recognise investment in terms of both people and resources by companies, from specific training and team building initiatives to work/life balance initiatives. The judges will expect to see clear evidence of delivery and the impact on team morale, staff turnover and performance where relevant.

Sponsored by: BIBA

BIBA – the British Insurance Brokers' Association – is the UK’s leading general insurance intermediary organisation. We represent the interests of insurance brokers, intermediaries and their customers, and have partner members from the leading companies in the insurance industry.

BIBA is the voice of the industry - advising members, the regulator, Government, consumer bodies and other stakeholders on key insurance issues. In addition, the organisation provides training, unique schemes and facilities, technical advice, guidance on regulation and business support, and is helping to raise – and maintain – industry standards.

Personal Lines Initiative of the Year

Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence of innovative and new ideas in the personal lines sector. This could include technology-led initiatives, identifying and effectively addressing special needs in the market or extending the range of added-value services provided to clients. The judges will expect to see evidence of clear, targeted planning and effective measurement of success.

Sponsored by: Fortis Insurance

Fortis is sponsoring the “Personal Lines Initiative of the Year” award at the UK Broker awards 2008 and is delighted to be in the position to sponsor such a prestigious award. Fortis is recognised for its innovative solutions and therefore we are extremely pleased to have this opportunity to reward an ambitious and innovative personal lines broker who is succeeding and differentiating themselves from it’s competitors, in a challenging market.

Commercial Lines Initiative of the Year

Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for evidence of innovative and new ideas in the commercial lines sector. This could include technology-led initiatives, identifying and effectively addressing special needs in the market or extending the range of added-value services provided to clients. The judges will expect to see evidence of clear, targeted planning and effective measurement of success.

Sponsored by: QBE Insurance

QBE Insurance is one of the UK’s largest insurers of business risk and is known throughout the market for its willingness to work flexibly in partnership with brokers. The QBE Insurance approach is to use our market expertise to understand the needs of the individual client and then we tailor our solutions to fit those needs.

Outside of its leading position in the London market, QBE Insurance operates seven UK regional underwriting centres – Birmingham, Bristol, Chelmsford, Glasgow, Leeds, Manchester, Stafford. Each centre offers property, casualty, professional indemnity, trade credit, and motor insurance on both a combined and a standalone basis.

For more information, visit www.QBEeurope.com

Schemes Intermediary of the Year

Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for a company that can demonstrate a real commitment to meeting specific customer needs and delivering a high quality of service across its schemes business. This should be coupled with a proven track record of success in terms of innovative and profitable expansion, either in existing or new markets.

Sponsored by: Norwich Union

Wholesale Intermediary of the Year

Open to any FSA-regulated general insurance broker or independent intermediary operating in the UK general insurance wholesale market. The judges will be looking for a company that can demonstrate a real commitment to meeting customer needs and delivering a high quality of service across its wholesale business. This should be coupled with a proven track record of success in terms of innovative and profitable expansion, either in existing or new markets.

Sponsored by: ARAG Legal Services

ARAG Legal Services was formed in Germany in 1935 and we now operate as a legal insurance provider in 14 EU Countries and also the challenging USA market. We employ 3,500 staff and generate over €1.3 billion premium income; insurance is A+ security rated and we only use regionally based quality solicitors to handle claims.
Key markets for ARAG remain both “before” and “after” the event legal insurance and with the former we have product solutions for Commercial, EPL, Family, Group, ULR, Residential and Commercial Property Owners and more recently Motor Breakdown and Home Emergency. Many of our schemes involve niche insurance solutions, with cover either based around a specific legal risk or indeed to a required price.
Our business philosophy is fresh and simple, providing pioneering high level (market beating) products, in a service-led way, at competitive premiums. If you would like to discuss a potential opportunity please contact us via our website at www.arag.co.uk

Intermediary of the Year

Open to any FSA–regulated general insurance broker or independent intermediary operating in the UK general insurance market. The judges will be looking for a company that can demonstrate a real commitment to meeting customer needs and delivering a high quality of service across all the lines of its business. This should be coupled with evidence of a proven track record of success in terms of innovative and profitable expansion, either in existing or new markets.

Sponsored by: Chartered Insurance Institute

The UK broking sector is the most vibrant financial community in the world. The CII, through its Broker Academy initiative (in partnership with Biba and AXA) is proud to sponsor The Intermediary of the Year Award. Over the past year the Broker Academy has been committed to raising levels of professionalism among brokers, both large and small, and there is a real appetite for raising the standards of technical training and to achieve Chartered status for both firms and individuals. With consolidation changing the way brokers interact with the insurer, the market and ultimately the customer, reputation and innovation must go hand-in-hand to sustain the longevity of this profession. A more knowledgeable, more professional and better equipped broking industry will thrive and this award acts as a showcase for the talent and expertise within our profession.

Young Broker of the Year

Open to anyone working in the general insurance broking industry under the age of 30 on the entry deadline of 6 June 2008. This award will go to the person who has made significant strides in their career, clearly demonstrating their contribution to the team or department in which he or she works. The judges will also be looking for evidence of commitment to pursuing relevant professional qualifications and an interest in making their mark in the wider market. All nominations must be made by, or supported by, the person’s line manager.

Sponsored by: Equity Red Star

Equity believes that training has a key part to play in the delivery of quality insurance and is delighted to be able to sponsor this award.

Congratulations go out to all the finalists who through their efforts have helped to drive their businesses forward.

The leading personal lines and motor insurer at Lloyd’s, Equity is also a market leader for motorcycles and covers agricultural, haulage, minibus, private car, taxis, fleet, classic car and special risks motor business as well as household, motor breakdown and personal accident risks

Achievement Award

This special award will be presented to an individual who has made an outstanding contribution to the success, image or operation of the UK general insurance broking industry. Nominations are welcome but this award is decided by the chairman of the judging following consultation with the whole judging panel.

Sponsored by: Aim Legal Expenses

Aim Legal Expenses has been operating in the Insurance Broker market since 1999 offering a wide range of products and services. With a large number of our Insurance Broker partners utilising our services since 1999 we feel we understand the needs of Insurance Brokers nationwide.
Aim recognises the outstanding contribution and achievements that individuals make within the Insurance Broker industry and we are delighted to be sponsoring the Achievement Award at this years UK Broker Awards