Fraud Conference Programme

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8.30am	Registration Opens
9.25am	Chairman's welcome
9.30am	Lower the tree or lengthen the ladder? Sophisticated counter-fraud strategies are now firmly embedded at the heart of every insurer's claims function. Substantial savings are reported, but the cost of fraud still continues to spiral. Undoubtedly the low hanging fruit has now been picked. So is it time to refocus efforts and adopt a new approach to harvest the rest of the crop? This session will: • Review the fraud lifecycle and suggest a new perspective • Examine the Counter-Fraud Continuum - what is it and how can it create a more integrated and effective counter-fraud strategy • Identify how to overcome the barriers: technology, process and cultural considerations Speaker: James Heath, director of intelligence services, Keoghs
9.55am	Update on the Insurance Fraud Bureau's first year • What successes has the IFB experienced? • How have its findings impacted the wider insurance industry? • How does its current practice compare with its original agenda? • The IFB's plan for the next 12 months Speaker: John Beadle, chairman, Insurance Fraud Bureau
10.20am	UK insurance fraud: Where are we now, and where are we going? • The world of one year ago – where we were • What has changed – where we are now • Crystal ball or rose tinted spectacles: where we might be a year from now • Implications Speaker: Chris Hill, fraud manager, Norwich Union
10.45am	Questions, comments & observations
11.00am	Coffee
11.30am	Minimising non-motor fraud Conventional anti-fraud initiatives have focused on motor insurance, but the problem is equally widespread in other sectors. This session will cover: • What do we know about fraud in the property, creditor, travel and other sectors? • Similarities and differences between fraud trends in the various sectors • How can we apply lessons learnt from motor insurance fraud to mitigating these other types? Speaker: Dave Moore, claims investigations director, Cunningham Lindsey
11.55am	Has the insurance industry really made meaningful progress? • What's been successful and could be categorised as progress? • What has the industry learnt by its deliveries thus far? • What are the areas that need focus and attention - what's missing? Speaker: Glen Marr, regional claims fraud officer, AIG Europe
12.20pm	Case study: creating an anti-fraud culture within your company • Working with other organisations to align fraud strategies across the industry • How should the fraud department operate within your company? • Getting buy-in from claims staff, and ensuring they are equipped to identify and prevent fraud Speaker: Scott Clayton, claims fraud & investigations manager, Zurich
12.45pm	Questions, comments & observations
1.00pm	Lunch
2.00pm	Workshops: delegates will split into three groups for more focused, interactive discussions. Workshop topics may include: Fraud prevention for underwriters Data sharing initiatives
3.00pm	Coffee
3.30pm	Insurance fraud from the broker's perspective • What can brokers do to minimise fraud? • How are brokers working with insurers on this issue? • Challenges brokers face in relation to fraud Speaker: David Meur, chairman – property committee, BIBA
3.55pm	Examining the role of technology in the fight against fraud • What new anti-fraud technologies are available, and how can they benefit insurers? • Fraudsters have technology too: how can we ensure we stay ahead of them? • Ensuring your people and processes are as cutting-edge as your technolog Speaker: Anu Pathria, Product Managament - Vice President, EDM Applications, Fair Isaac
4.20pm	The FSA's perspective on insurance fraud • What is the FSA doing in terms of tackling financial crime? • How can insurers tally their fraud strategy with other FSA obligations – e.g. Treating Customers Fairly? • Compliance with FSA regulations whilst ensuring consumer and brand protection Speaker: Philip Robinson, director – financial crime & intelligence division, Financial Services Authority
4.45pm	Questions, comments & observations
5.00pm	Close of conference