Motor Claims Conference Programme

If you would like to listen to the Audio Recordings and view the Presentation Slides from each of the Motor Claims 2007 presentations please click here to purchase the E-Conference.

8.30am	Exhibition and Registration Opens
9.25am	Chairman's Welcome Anthony Gould, editor in chief, Post Magazine
9.30am	Motor claims today and tomorrow – an insurer's view Speaker: Jon Dye, head of claims, Allianz Cornhill
10.00am	Motor claims today and tomorrow – an underwriter's view Speaker: Craig Staniland, underwriting director, Swiftcover.com
10.30am	Motor claims customer service - what should it look like? Speaker: Paul Cooper, director, Institute of Customer Service
11.00am	Questions, comments and discussion
11.20am	Morning coffee
11.45am	Workshops Workshop 1: An insight into the scope and advantages of qualitative claims data supply Speakers: Roger Walsh, associate director sales and marketing, CRIF Decision Solutions Ltd. Nevia McKiernan, associate director business development, CRIF Decision Solutions Ltd. Workshop 2: Smart repairs - threat or opportunity? Speaker: David Cresswell, chairman, APB Club Workshop 3: Inter-insurer relationships Speakers: Dave Morton, motor technical claims manager, Zurich Financial Services Mark Newbould, claims manager, Axa Corporate Solutions Workshop 4: Rehabilitation and Injury Management - how to use it effectively Speaker: Nick Paterson, managing director, Corpore, Kevin Robertson, operations and product development director, Corpore
12.45pm	Lunch
	STREAM 1	STREAM 2
	The policies - looking at the issues that are reshaping motor insurance claims	The practice - assessing the impact of practical measures to improve claims service
1.45pm	The political landscape • A look at developments in the UK's compensation system and political developments impacting the motor sector. Speaker: Justin Jacobs, head of liability, motor and risk pricing, Association of British Insurers	Cracking down on Fraud • The latest scams - and what is coming next • The IFB's work so far, lessons learnt • Working in partnership with the police Speaker: Richard Davies, deputy chairman, Insurance Fraud Bureau
2.15pm	The legal landscape • A look at recent and impending legislation emanating from both the UK and European Union, the likely impact on motor claims, and what action the industry needs to take. Speaker: Chris Ball, head of transport, Weightmans	Benchmarking • An insight into the results of ongoing benchmarking of general insurance company claims operations, looking at trends and performance in key areas including average costs, premium / claim ratios, engineers & approved repairers. It will also look at future developments with data on – complaints and fraud. Speaker: Martin Pitt, managing director, MPCI
2.45pm	The Research Landscape • PAS Standard • Thatcham update, insights and future projects Speaker: Jason Mosely, director of quality and IT business systems, Thatcham	Customer Service in Action The story behind the Enterprise Service Quality index (ESQi); the broader issue of Customer Service and policyholder retention as it relates to policy entitlement; and a case study of a work in progress. Speaker: Claire Rowland, UK sales Manager, Enterprise Rent-a-Car
3.15pm	Questions, comments and observations
3.30pm	Tea and coffee, exhibition
4.00pm	Close