Provisional

20 March 2008
08:30		Registration
09.25	/	Chairman’s welcome - Ant Gould, Editor-in-Chief, Post Magazine
09.30	/	How do consumers really shop online? How are buying trends changing and how will this growing distribution channel impact the market? How is the industry rising to the challenge of changing consumer expectation? Practical things you can do to prepare your business for success in this channel Peter Ballard, Managing Partner, Foolproof
10.00	/	Assessing the real impact of aggregators on your business What benefits and problems have aggregators brought the insurance industry so far? With competition increasing all the time, what should smart aggregators do next? The relationship between aggregators and traditional distribution models: can we all co-exist? Can the aggregator model transfer to commercial lines, and what will be the impact if it does? Mike Powell, Consultant – General Insurance, Defaqto
10.30	/	Questions, comments and observations
10.45	/	Coffee and networking
11.15	/	Technology Focus Key providers of technology to the insurance industry will give their expert perspectives on where the market is going, and how the latest products will take it there. A series of short presentations will be followed by an interactive panel session. If you would like to submit a question in advance, please email claire.dickinson@incisivemedia.com Maximising commercial lines profits in a digital age The scene: An industry in constant flux The facts: Buying trends The fears: Aggregators and direct channels want a slice of a traditionally broker led market The solution: What part of the market direct brands and aggregators are likely to focus on. What brokers will need to do to set them apart from the “one size fits all” alternative. Action points for commercial brokers to implement straight away Philip Walter, Chief Executive Officer, Insurecom
11.25	/	The art of getting data moving This short session will focus on how Kewill’s deep understanding of insurance and technology is helping insurers, brokers and software houses derive value from electronic trading. Debbie Baker, Business Unit Director – Insurance, Kewill
11.35	/	How telematics technology will influence the insurance industry The use of telematics in insurance is, according to Datamonitor, the most innovative product development in today’s insurance industry. This session will look at how integrating such technology into an insurer’s proposition can increase revenues, facilitate accurate risk management, simplify the claims process, ensure compliance with MID and deliver far richer Management Information. Mark Grant, Business Development Manager, Total Systems
11.45	/	Will online social networking and new technologies redefine your market? Social networking – Opportunity or passing fad? Market Segmentation – Moving towards personalised insurance products? Predictive Analytics – “Big Brother” or increased opportunity? Jim Woods, Business Development Manager, Duck Creek Technologies
11.55	/	Technology panel discussion Philip Walter, Chief Executive Officer, Insurecom Debbie Baker, Uusiness Unit Director – Insurance, Kewill Mark Grant, Business Development Manager, Total Systems Jim Woods, Business Development Manager, Duck Creek Technologies
12.15	/	E-Business strategy in practice: an insurer case study Preparing your business for online trading through effective technological and cultural change management Ensuring your customers get everything they need from your site… and that you get the most out of them Measuring online customer retention rates and satisfaction levels Speaker: to be confirmed Carl Faulkner, European E–Commerce Manager, ACE European Group
12.45	/	Questions, comments and observations
13.00	/	Lunch and networking