Agenda

17 September 2008

08.30

Registration opens

09.25

Chairman's Welcome

09.30

The inside track: An update from the Insurance Fraud Bureau

What successes have been achieved over the last two years and has it been worth it?
What has the public response to the IFB's 'Cheatline' been like and how can it be further promoted?
What are the current initiatives being undertaken by the IFB and what are the challenges for the future?

Speaker: John Beadle, chairman, Insurance Fraud Bureau

10.00

Working collaboratively with the police to ensure greater Prosecution success

What are the main challenges faced by police when investigating and prosecuting insurance fraud cases?
What more could insurers do to aid the process?
What are the wider social implications of insurance fraud?
Is the attitude towards insurance fraud changing amongst forces outside of London?

Speaker: Det. Ch. Supt. Steve Wilmott, head of economic crime department, City of London Police

10.30

Closing the Circle: Can we deliver the Counter-Fraud Continuum?
An organisation's counter-fraud activities require staged and methodical application to ensure success. In many cases the use of even basic processes and tools is still disjointed and piecemeal. This session will:

Review the current situation in the insurance sector
Identify how the Counter-Fraud Continuum currently operates and what needs to be improved
Highlight some of the challenges faced by insurers and counter-fraud services suppliers

Speaker: James Heath, director of counter-fraud strategy, Keoghs LLP

11.00

Questions, comments and observations

11.15

Morning coffee

11.45

WORKSHOPS:

A series of specially selected and focused workshops designed to allow for interactive discussion between speakers and delegates.

WORKSHOP 1
Establishing greater awareness to detect and prevent fraudulent liability claims
Speaker: Damian Ward, head of fraud, Halliwells

WORKSHOP 2
Combating fraud through effective use of new and existing technologies
Speaker: Scott Horwitz, senior director, Decision Management Analytics, Fair Isaac Corporation

WORKSHOP 3

Reducing costs through effectively identifying and tackling internal fraud and collusion

Speaker: Anita Bradshaw, consulting director, Logica
Paul Gribbon, consultant, Logica

12.45

Lunch and networking

1.45

Property Fraud – Understanding & Responding to the Challenges

Where are the risks?
How are the risks being managed?
What are the challenges?

Speaker: Glen Marr, vice president, financial crime, AIG

2.05

Identifying fraud trends in travel insurance

What are the current fraud trends within the travel insurance arena?
How can insurers reconcile the need to investigate fraud with the costs involved?
What more can be done to tackle this growing cost area?

Speaker: Julie Smith, head of claims, Insure & Go

2.25

Securing fraud resource in a tougher economic and financially constrained environment

What are the challenges faced by insurers?
Balancing the need for leaner business structures with the need to maintain the progress being made in fraud management
Implementing effective fraud screening processes

Speaker: Mihir Pandya, fraud manager, Allianz

2.45

Questions, comments and observations

3.00

Afternoon coffee

3.30

Fraud Loss Measurement and Reduction

How do you accurately calculate the cost of fraud and abuse to your business?
Why do it? What advantages can this knowledge give you?
What are the quick wins in lowering the cost of fraud?

Speaker: David Hicks, head of forensic insurance, KPMG

4.00

Understanding the psychology behind fraud detection and investigation
While some psychological research tries to profile the characteristics of potential fraudsters, an alternative and complementary approach is to study the skills and knowledge of industry employees with experience in tackling the problem of fraud. This presentation will discuss research surrounding:

Claims handlers natural aptitude for detecting suspicious claims
Organisational constraints that limit claims handlers ability to follow up their suspicions
Sophisticated strategies used by expert investigators for investigating and repudiating fraudulent claims
The potential to develop support tools that focus upon the resolution of suspicions

Speaker: Prof. Tom Ormerod, Professor of Cognitive Psychology and HoD Department of Psychology, Lancaster University

4.30

Questions, comments and observations

4.45

Chairman's summary and close of conference