Agenda

Ant Gould, editor in chief, Post Magazine

The motor insurance industry is facing many and varied challenges, not least the central and dominating issue of falling policy prices and rising claims costs. But with the market understandably preoccupied with the recent furore about reserve releases and decreasing profits, what else has been going on in the industry of late?
This key note session will:

• Explore whether claims departments deliver competitive advantage and what price is paid in attempting to achieve this.
• Discuss issues facing motor claims in the coming months and years and question whether or not we are able to learn from past experience.

Speaker: Richard Harris, head of motor claims, Fortis

Proposals to introduce a streamlined process for all personal injury claims under £25,000, with strict timescales and fixed fees, have met with differing reactions from key stakeholders. The detail is yet to be revealed but in anticipation of the first stage of reforms encompassing motor claims, what are the key challenges and how can we prepare?

This session will:

• Review the key proposals
• Highlight the practical concerns from a motor claims perspective
• Identify strategies for preparing for the practical hurdles ahead
• Look at the next steps and likely timescales for implementation

Speaker: Anthony Hughes, partner, DWF Solicitors

This session will look at what practical measures can be taken to improve process to take advantage of the opportunities that the Ministry of Justice reforms will present and how to guard against opportunism and increased cost.

• How do we ensure early notification of claims?
• Frontload investigations - where to focus resource
• The Expense equation - skilled resource and bottom line benefit
• System investment and workflow management
• Increased Fraud threat and ways to manage the opportunists out of the process
• What are the realisable benefits?

Speaker: Roy Hebburn, divisional claims manager (technical), Allianz

A series of specially selected and focused workshops designed to allow for interactive discussion between speakers and delegates. The collective theme for these workshops is minimising costs collaboratively.

WORKSHOP 1
Minimising claims costs through realistic Credit Hire expectations
Tim Eaves, corporate sales director

WORKSHOP 2
Building effective and mutually beneficial relationships with Bodyshop companies
Chris Mann, publisher, Bodyshop Magazine

WORKSHOP 3
Reducing personal injury claims costs through increased rehabilitation programmes
Helen Ryan, regional rehabilitation manager, HCML

WORKSHOP 4
Realising the potential benefits of recycled and salvaged motor parts in claims
Jason Kelly, group business improvement manager, Copart

Minimising claims costs through effective tackling of motor fraud

This session will look at the nature and scale of the problem of fraud in terms of the impact it is having upon motor claims and society in general. It will also highlight emerging issues alongside the best practices for tackling them.

• How can we balance fraud investigation with TCF guidelines?
• What are the current trends in organised crime?
• How can we best measure and control fraud?
• Hear the latest on prevention, detection and investigation
• How have the IFB helped in the fight against fraud?

Speaker: Steven Jackson, national fraud contoller, Zurich

The application of intelligence in the identification and management of motor insurance fraud

This session will highlight the best practices for tackling fraud through available technology and intelligence. Topics for discussion will include:

• What are the current technologies available in the fight against fraud?
• How effective, or not, have they proved to be?
• What is the future for anti-fraud technology?

Speaker: Peter Oakes, partner, Hill Dickinson

• Recognising that claims should be each policy’s selling point
• Tackling the issue of why aggregators aren’t advertising claim benefits as well as price
• What can aggregators do to change the way customers buy policies?
• What steps are aggregators taking to customize their offering?

Speaker: Andy Leadbetter, head of motor and home insurance, Moneysupermarket

Review of research for claims reduction present and future

This session will be looking at new research being conducted in the automotive field and how this research can be utilised to reduce the amount insurers are paying out in claims.

• Hear the latest on the car modifications that will help to reduce the severity of personal injury claims
• Discover how technology is being harnessed to create safer, smarter cars
• How can insurers utilise this research to help minimise their claims costs?

Speakers: Matthew Avery, research manager – crash, Thatcham Andrew Miller, director of research, Thatcham