Business Programme

09:00

Registration

09:45

Group photo

10:00

Welcome

Jonathan Swift, Content Director, Insurance Post 

10:10

Opening Keynote Address

10:50

Guest Speaker

11:30

Coffee & Networking

12:00

First interactive focus group

Remove the Noose of Legacy Systems - or get Strangled by your Outdated IT Spaghetti

With the need for agility paramount to modern insurance, how can removing the shackles of Heritage systems allow for Insurers to remain relevant and therefore competitive

• How are back office limitations holding the industry back?
• What is the step change in technology upon us?
• What options exist for insurers looking to reduce their expenditure on outdated technologies?
• Why has is it never been more important for insurers to address Heritage System issues such as failure to upgrade? 
• The need for a psychological and cultural shift
•  What are the opportunities that will come from fully integrated data? 

Bart Patrick, Managing Director, Europe, Duck Creek Technologies

Creating an Interconnected Ecosystem to deliver a Successful Digital Insurance Strategy

Insurers today are being forced to innovate at a much faster pace than ever before. However, when it comes to joining up historically fragmented IT architecture, some insurers wrongly presume having a ‘cloud solution’ will be the silver bullet to break down these silos, when there are many other factors at play to improve and enhance data exchange.  

This interactive session will look at how you as an insurer can scale your business utilising a distributed interconnection platform, to deliver benefits ranging from leveraging new agile partners to greater real-time customer insights. 

• Scaling your digital transformation using rich analytics
• Joining up your network strategy to create more effective hybrid IT infrastructures
• Meeting the demands of your users and building greater customer loyalty
• Managing your risk efficiently whilst achieving greater data protection
• Increasing your revenue and profitability through additional digital channels

James Maudslay, Global Head, Insurance, Equinix

Peter Anna Jeffery, Account Director, Insurance, Equinix

Beyond the Byte: Stepping beyond Technology and Data to enhance your Organization

There has never been more interest and enthusiasm from boards to use data and technology to drive forward the effective delivery of strategy. Whilst this creates fantastic opportunities, creating business value from a technical and operational platform can be difficult. This interactive session will engage participants in sharing perspectives and practical insights on the common challenges to using technology.

• Using a hypothetical situation around an interactive health and wellbeing monitor this session will look at the questions you need to ask before implementing new technology
• This includes whether AI, for instance, should mimic humans or  suggest more rational paths
• That we are thinking about these things and planning for how to assist customers as we enter POC phase and ultimately transition into a BAU environment
• Modelling different environments and thinking about a full range of potential scenarios no matter how "wild" they might seem

Speakers to be confirmed from Crowe

New Approaches: Enhancing the Customer's Digital Experience

The relationship between the insurer and the customer has been evolving throughout the history of insurance

• At the front and back end, how can technology be used to improve the customer experience?
• How will technology alter the customer and insurer relationship, especially at the moment of truth, the claim?
• How can technology be used to create a more seamless underwriting and claims experience for customers?
• Understand how technology will make it faster and easier for customers to purchase new products.
• How will the relationship and engagement between insurers and customers change with the growth in digitalised processes.

Speakers to be confirmed from Alfresco

Cyber Security - Protecting your Organization in the Digital Age

With vast reservoirs of personal data, insurers are an attractive prospect for cyber criminals who are now beginning to recognise the lucrative opportunities in targeting the industry. Therefore the Insurance Industry has a duty to its customers to protect their data and this requires a robust cyber security strategy.

• Why should Cyber Security be a key focus and responsibility for all C-Suite roles and a central item on the board’s agenda?

• With the scale and sophistication of cyber threats increasing, how can insurers ensure that their cyber security is equipped to deal with these threats?

• What new threats are out there, how can they limit your organisation and who are the actors perpetrating them?

• How can insurers work with technology partners to reduce the time taken to diagnose, react and recover from cyber threats?

Transforming Business Culture Alongside Evolving Technology

Understand the importance of culture in order to keep pace with constantly evolving technology in order to better serve customers and attract talent towards the industry.

• How has business culture evolved alongside the digital transformation of the insurance industry and why is culture central to an organisation’s ability to apply new technology to operations?

• What can insurers learn from cultures in external industries that are more open to risk taking and innovation?

• How can the board be best educated about new technological opportunities?

• Why is insurance perceived as a less attractive prospect for the tech savvy graduates?

Driving Innovation with Artificial Intelligence and Machine Learning

Understand how artificial intelligence can deliver on industry expectations through machine learning and deep learning. What are the unexpected ways that AI will change insurance and why is it essential that insurers position themselves as pioneers of this new technology?

• How will an avalanche of new data from connected devices influence strategic decisions made by AI?

• What will insurance look like in the year 2030 and how will AI shape this change?

• With AI freeing up staff from certain labour intensive and repetitive tasks, what new functions will staff be able to carry out and what are the potential results of this shift in the workforce?

13:00

Lunch & Networking

14:00

Second interactive focus group

15:00

Coffee & Networking

15:30

Third interactive focus group

16:30

Room Check in & use of South Lodge Grounds and Facilities

19:15

Drinks Reception

20:00

Dinner

09:00

Breakfast

10:00

Welcome

10:05

Guest Speaker

10:45

Closing Keynote Address

11:25

Closing Comments

Jonathan Swift, Content Director, Insurance Post

11:30

End of Summit