Programme

8:30am Registration and breakfast

9:00am Welcome remarks

Andrew Tjaardstra, Editor, Asia, POST

9:10am Keynote address: Transforming customer engagement using technology and data analytics

Ashok Krishnan, Head of Strategy, Analytics & Research, Chief Marketing and Strategy Office, AXA
Varun Tandon, Head of Operational Excellence, AXA

9:40am Presentation: Transforming digital engagement through smart analytics to counter industry threats from Fintech

Daniel Ziv, Global vice president of customer analytics and product strategy, VERINT

10:10am Networking break

10:40am Panel discussion: C-level personalising customer services

  • Anticipating customers' needs
  • Giving the customer more control
  • End-to-end customer engagement
  • An omni-channel approach
  • The digital and fintech revolution

Moderator: Andrew Tjaardstra, Editor, Asia, POST

Panelists:
Timothy Beardsall, Head of Customer Office & Proposition, AIA
Varun Tandon
, Head of Operational Excellence, AXA
Ram Kumar
, Senior Vice President Data and Analytics, Emerging Markets, QBE
Daniel Ziv, Global vice president of customer analytics and product strategy, VERINT

11:30 Closing remarks

Andrew Tjaardstra, Editor, Asia, POST

11:40pm End of breakfast briefing

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