Claims and Fraud Summit

Adele Sumner is the Head of Counter Fraud Strategy & Financial Crime at RSA Insurance UK. She has over twenty years of ‘hands on’ experience in counter fraud activity in the insurance sector, including leading RSA’s Fraud Intelligence Team where she developed techniques and  experience in the use of the internet, both to assist individual investigations and to obtain data that will enhance fraud detection models. She is widely acknowledged for her expertise in the practical deployment and use of technology to identify fraud and has been an important figure in various fraud technology programmes both in RSA and at an industry level.  In her current role she is responsible for developing strategies to tackle fraud and adopts a risk focused, intelligence led approach to combating the external threat fraud posed to RSA. In 2008 she obtained a Master Degree in Fraud Management from Teesside University.

Andrew Reid has been Head of Claims at Home & Legacy since early 2017. A specialist in high net worth broking since 2002, Andrew first joined Home & Legacy in 2008, where he was promoted to Operational Underwriting Manager in 2012 before moving on to his current position. With experience across a range business areas and a deep understanding of the high net worth business, Andrew is responsible for ensuring the Home & Legacy claims department continues to offer a market leading level of service.

Dr. Hugo Fernandes, International Claims Operations. International claims operations leader delivering value with innovative and strategic projects for the US, UK and the EU. Hugo works at the intersection of technology and business needs, where his vast knowledge in insurance operations enables him to work on complex issues with the customer and his needs in mind. Hugo holds a PhD with health insurance as his research fields.

Anna Fleming is MIB’s Chief Operating Officer responsible for the smooth running of all the MIB’s operational areas, including Claims, Enforcement and the new Small Claims Portal.  Before joining the MIB, Anna spent 13 years at Zurich Insurance in a variety of claims roles, culminating in being appointed as Chief Claims Officer (ad interim).  Anna also has significant experience in change management and running large IT programmes, having been the Programme Director for Zurich’s claims transformation from 2011 – 2016.  Anna is a non-practising solicitor.

Stephen has 20 plus years of experience developing solutions to financial crime across a variety of private sectors including credit card and insurance fraud. In 2000 he co-founded VFM Services Limited which delivered conversation management techniques to investigative interviews of those suspected of first party claims fraud.

In 2010 he joined the Insurance Fraud Bureau (IFB), the insurance industry’s non-profit body committed to tackling organised cross sector insurance fraud. As Head of Intelligence & Investigations, Stephen’s role is to oversee the production and delivery of the IFB's operational products and services, which provide warning intelligence and identify opportunities to coordinate the disruption of organised cross industry insurance fraudsters. Stephen has been responsible for the development and adaptation of services and products including the IFB’s intelligence forums and training events, the format and output of intelligence products in line with the National Intelligence Model. In 2019 he supported the development and implementation of the new industry suspect intelligence management system, the IFiHUB

Stephen is also responsible for securing and maintaining intelligence sharing agreements with law enforcement agencies and industry regulators and has recently secured a Masters degree in Intelligence and Security Studies from Leicester University.