Programme

Programme

Programme

08:45

Registration 

Start your day with like-minded peers, growing your network over breakfast 

09:15

Opening Remarks

Stephanie Denton, Editor, Insurance Post

09:20

Panel Debate: Regulations, Obstacle or Opportunity?

  • How will the Civil Liabilities Bill shape the fraud landscape?
  • How are insurers shaping the legislative decision making process?
  • What steps can be taken to effectively regulate CMCs and Rogue Solicitors?

Chair:

Stephanie Denton, Editor, Insurance Post

Panellists:

Ben Fletcher, Director, Insurance Fraud Bureau

David Williams, Technical Director, AXA Insurance 

Tom Gardiner, Head of Fraud and Recoveries, Aviva

David Clements, Investigations Manager, Zurich

Matthew Maxwell-Scott, Director, Access to Justice

10:00

Collaboration: Emerging Opportunities from Data Sharing

  • How does the history of industry collaboration shape the future of the counter fraud sector and what lessons can be learnt?
  • New initiatives in sharing data to prevent and detect fraud
  • What progress is being made by the IFB General Insurance Fraud Committee?

Speaker:

John Beadle, Head of Financial Crime and Fraud, RSA and Chairman of General Insurance Fraud Committee

10:30

Morning Networking Break

11:00

Software and Training to Connect the Dots

  • Having all the right tools is key to understanding complex fraud, see what IBM i2 Analyst’s Notebook can do for you.
  • What new opportunities can software uncover around data being shared between insurers?
  • See how Analyst’s Notebook can enable you to standardise data from different sources.

Speaker:

Holly Swann-Catlow, i2 Software Trainer, Shortest Path Training Limited
11:15

The Enhancement of Technology: A Fraud Enabler or Deterrent?

  • How can accurate and relevant data be used to combat insurance fraud?
  • How can Predictive Analytics tools be successfully implemented into an insurer’s counter fraud strategy?
  • How has the counter fraud sector evolved alongside technology?

Speaker:

Osman Khurshid, Predictive Analytics Sales Manager, Synectics Solutions

11:30

What are the Banks doing better? What can Insurers learn from the Banking Sector

  • The Financial Services industry has a reputational obligation to stop fraud.
  • Banks lead the way in managing customer data, what can insurers learn here?
  • What new technologies are the banks using that insurers can utilise?
  • How can both sectors better educate customers to prevent fraud?

Speaker:

Ashley Hart, Head of Special Projects & Fraud, TSB

11:55

Technology and Fraud: A Precise Science, or a Fine Art?

  • What are the new threats that have emerged in the last 5 years?
  • How can these threats be approached in an innovative and efficient way?
  • What role will data-led science play in the future of counter fraud operations?

Speaker: 

Julia Walker-Smith, Associate Director, Fraud, BGL Group 

12:20

Underwriting and Technology: Customer Service vs Fraud Prevention

  • Preventing Fraud will always be preferable to detecting it, how can technology be effectively used in the underwriting process?
  • How can mitigating risks and dealing with threats quickly benefit customers?
  • Tackling Fraud in a sophisticated and digitally aware manner requires a digitally aware workforce, what are the advantages to providing staff with tech specific training?
  • Q&A session: User versus Operator experience of tech solutions.

Speakers:

Peter Horton, Director, Digilog UK and Former COO of LV=

Tony Martin, Director, Right Choice Insurance Brokers

Lior Koskas, Managing Director, Digilog UK

12:45

Lunch

13:30

Commercial Lines in the Battle Against Fraud: Gap, Pain points and Trends

The research will reveal:

  • Lesson learned in the personal lines sector in combatting fraud.
  • The main ‘pain points’ for commercial insurers in tackling insurance fraud.
  • The evolution of commercial insurance fraud, what next?

Speaker:

Sara Costantini, Director, CRIF Decision Solutions
13:55

The Behavioural Psychology of Fraud: Can Insurers Influence the Behaviour of Casual Fraudsters?

  • What role can Behavioural Psychology play in preventing fraud?
  • What techniques can insurers use to understand how people will react to different situations?
  • Behavioural Psychology shows us that human behaviour is unique, what does this tell us about Insurance Fraud?
  • What can insurers do to make it easier for customers to be honest?

Speaker:

Dr Charlotte Duke, Partner, London Economics 

14:20

Succession Planning and the Next Generation of Counter Fraud Specialists

  • How has the day to day of a Fraud Investigator changed over the last decade?
  • What change can a digitally aware generation bring to the sector moving forward?
  • What new skillsets are going to be vital for the future of counter fraud teams?

Chair:

Stephanie Denton, Editor, Insurance Post

Panellists:

James Burge, Fraud Manager, Allianz

Steve Jackson, Head of Financial Crime, Covéa Insurance

Charlotte Gray, Assistant Claims Manager, QBE

Mike Richards, Fraud Coordinator, Zurich

Alastair Poole, Claims Fraud Intelligence Analyst, Aviva

15:00

Closing Remarks

Stephanie Denton, Editor, Insurance Post

15:00 - 15:30 Drinks Reception Sponsored by CRIF Decision Solutions