Categories

Customer Care Award - Company

Claims is the moment of truth for insurance - the point at which it delivers on its promise. Many companies talk about delivering customer service and having the customer at the centre of their business - but can they demonstrate that they really have? The winning entry will clearly demonstrate an excellent level of customer care for claimants backed by clear standards and validated monitoring of performance. In particular, the judges will be looking for proof of the impact of an innovative customer care strategy either on retention levels or client satisfaction - or both.

Open to specific teams in any claims department or section of a UK regulated insurer, Lloyd's syndicate or broker with delegated claims authority, public authority claims department or self-insured corporate.

UNSUNG CLAIMS HERO OF THE YEAR

We are repeatedly told that the insurance industry's heartbeat is its people. But for every senior practitioner who is in the spotlight, there are hundreds of workers who go unnoticed externally, but are appreciated within their own firms, and claims departments are no different.
These people may not be line managers or have direct reports, but their efforts and achievements this year will have made a crucial mark on the business they work for. This award will seek to give these unsung superstars their moment in the limelight.

The judges will be looking for a clear demonstration and evidence of an individual's contribution - either internally or externally - to their team or department over the last 12 - 18 months; examples could include someone who went the extra distance to help an individual or business customer in their hour of need - or worked inwardly to improve the efficiency of their department.

Open to specific teams in any claims department or section of a UK regulated insurer, Lloyd's syndicate or broker with delegated claims authority, public authority claims department or self-insured corporate.

The questions you will be required to answer are:

• The summary (100 words why this person should win)
• Their contribution to team/business (up to 250 words)
• Why they have made a difference (up to 250 words)
• The results/outcomes of their contribution (up to 250 words)
• Testimonials (up to 250 words)

The Training Award

The winner of this award must be able to demonstrate how their organisation has successfully utilised training either across the company or to meet a specific need. This could be in technical or soft skills, and aimed at front line first notification of loss staff through to claims managers. The judges will be looking for evidence that the training has delivered on its set objectives - examples could include a reduced claims life cycle, increased detection of fraud or enhanced decision making to name a few. Entries should also highlight how the training programme has encouraged staff understanding and contributed to business success.

Open to specific teams in any claims department or section of a UK regulated insurer, Lloyd's syndicate or broker with delegated claims authority, public authority claims department or self-insured corporate.

Claims Innovation of the Year

Innovation lies at the heart of the evolving claims sector. Entrants must be able to demonstrate they have responded innovatively to a specified and identified need within the claims chain, be that a new technology investment, a new process or a new service or approach. Claims should be supported by evidence that identified goals have been met or even surpassed.

Open to specific teams in any claims department or section of a UK regulated insurer, Lloyd's syndicate or broker with delegated claims authority, public authority claims department or self-insured corporate.

Personal Lines Team of the Year

The judges will be looking for evidence a personal lines claims teams success over the previous 12 months through a mixture of technical ability, the application of innovative ideas and the quality of the service offered to claimants, whether through a routine claims service or following research into particular claims issue(s). The judges will be looking for evidence of success and this could include surpassing set targets or KPIs for reduced leakage, increased fraud repudiation, quicker settlement, increased customer satisfaction or a combination thereof.

Open to specific teams in any claims department or section of a UK regulated insurer, Lloyd's syndicate or broker with delegated claims authority, public authority claims department or self-insured corporate.

Commercial Lines Team of the Year

The judges will be looking for evidence a commercial lines claims teams success over the previous 12 months through a mixture of technical ability, the application of innovative ideas and the quality of the service offered to claimants, whether through a routine claims service or following research into particular claims issue(s). The judges will be looking for evidence of success and this could include surpassing set targets or KPIs for reduced leakage, increased fraud repudiation, quicker settlement, increased customer satisfaction or a combination thereof.

Open to specific teams in any claims department or section of a UK regulated insurer, Lloyd's syndicate or broker with delegated claims authority, public authority claims department or self-insured corporate.

Insurance Claims Manager of the Year

The winner will be an individual within an FSA-authorised insurer, Lloyd's syndicate, broker with significant delegated claims authority, public authority claims department or self-insured corporate who has consistently demonstrated excellence in leadership, staff deployment, innovation and employee development within an organisation to deliver greater efficiency, better customer service and ultimately improved retention levels, cost savings or return on investment for their employer. The size of organisation is immaterial in the judges eyes.

Open to specific teams in any claims department or section of a UK regulated insurer, Lloyd's syndicate or broker with delegated claims authority, public authority claims department or self-insured corporate.

The Rising Star Award

sponsored by

blm-logo-130px-80px-1

Entrants must be under 35 years old. The judges will be looking for an entrant who can demonstrate strong balance of both technical understanding and customer service awareness.
The entry must clearly demonstrate the entrant's track record within the business, along with clear and tangible evidence of their outstanding contribution to the development of, and/or improvement in, their specialty, area, project or department.

Open to specific teams in any claims department or section of an PRA authorised insurer, Lloyd's syndicate or FCA regulated broker with delegated claims authority, public authority claims department or self-insured corporate.

Claims Achievement Award

This special award will be awarded on the night to someone the board believes has made a major contribution to the development and/or reputation of general insurance claims in the UK.

Loss Adjuster of the Year

The judges will be looking for evidence that a Loss Adjusting firm has made a significant mark over the previous 12 months. Whether through a mixture of technical ability and the application of innovative ideas, to the quality of the service offered to an instructing partner, the judges will be looking for evidence of success in commercial, domestic or both. This could include surpassing set targets or KPIs, quicker settlement, increased customer satisfaction or a combination thereof.

Open to any loss adjusting firm operating in or from the UK.

Insurance Law Firm of the Year

The judges will be looking for evidence that a Law Firm has made a significant mark over the previous 12 months. Whether through a mixture of technical ability and the application of innovative ideas, to the quality of the service offered to an instructing partner, the judges will be looking for evidence of success in its chosen field/s. This could include fraud repudiation, offering solutions to specific legal issues, greater adaptability to the post-Jackson landscape, quicker settlement or a combination thereof.

Open to any insurance law firm operating in or from the UK.

Claims Technology Partner of the Year

Awarded to recognise excellence in the provision of IT systems by a Technology Firm, the winner will be a supplier of hardware, software and/or IT services to the insurance sector that has achieved significant business success in the past 12 - 24 months, and can demonstrate high levels of customer satisfaction and business benefits from the users of its products and services.

Open to any technology provider, software vendor or outsourced partner that has worked with a UK regulated insurer, Lloyd's syndicate or broker with delegated claims authority.

 

>> ENTRIES ARE NOW CLOSED<<