Claims is the moment of truth for insurance - the point at which it delivers on its promise. Many companies talk about delivering customer service and having the customer at the centre of their business - but can they demonstrate that they really have? The winning entry will clearly demonstrate an excellent level of customer care for claimants backed by clear standards and validated monitoring of performance.

This could relate to the handling of a single incident impacting a community, or a company-wide strategy focused on a much larger group of customers across single or multiple product lines.

Open to specific teams or individuals in any claims department/ section of a UK insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.

Sponsored by

Innovation lies at the heart of the evolving claims sector. Entrants must be able to demonstrate they have responded innovatively to a specified and identified need within the claims chain, be that a new technology investment, a new process or a new service or approach. Claims should be supported by evidence that identified the goals have been met or even surpassed.

Open to specific teams in any claims department or section of a UK insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.

Innovation lies at the heart of the evolving claims sector. Entrants must be able to demonstrate they have responded innovatively to a specified and identified need within the claims chain, be that a new technology investment, a new process or a new service or approach. Claims should be supported by evidence that the identified goals have been met or even surpassed.

Open to specific teams in any outsourced party including law firms, loss adjusters, technology vendors etc. 
 

The judges will be looking for evidence of a claims team’s success over the previous 12/18 months through a mixture of technical ability, the application of innovative ideas and the quality of the service offered to claimants, whether through a routine claims service or following research into particular claims issue(s). 

The judges will be looking for evidence of success and this could include surpassing set targets or KPIs for reduced leakage, quicker settlement, increased customer satisfaction or a combination thereof. Open to specific teams in any claims department or section of a UK insurer, Lloyd's syndicate, MGA or broker with delegated claims authority, public authority claims department or self-insured corporate.

Companies can enter more than one team.

This award will focus on the collaboration between organisations in delivering top-class claims services to policyholders. 

It is open to any firm operating in the claims sector - insurer, intermediary, service provider etc. that can demonstrate that through a true and meaningful partnership, they have enhanced the claims journey/customer proposition. 

The judges will be looking for evidence of effective collaboration, proof of delivery against set targets/objectives and a return on investment.

The winner will be an individual within a UK insurer, Lloyd's syndicate, broker with significant delegated claims authority, public authority claims department or self-insured corporate who has consistently demonstrated excellence in leadership, staff deployment, innovation and employee development within an organisation to deliver greater efficiency, better customer service and ultimately improved retention levels, cost savings or return on investment for their employer. The size of organisation is immaterial in the judges’ eyes.

Companies can enter more than one individual.

Entrants must have no more than four years' experience within the insurance claims industry and must be under 30 years old as of 14 June 2024. The judges will be looking for an entrant who can demonstrate a strong balance of both technical understanding and customer service awareness. The entry must clearly demonstrate the entrant's track record within the business, along with clear and tangible evidence of their outstanding contribution to the development of, and/or improvement in, their speciality, area, project or department.

Open to any individual managing and handling insurance claims either within an insurance company/MGA/broker or on behalf of an insurance company/MGA/broker.

Companies can enter more than one individual.

The winner of this award must be able to demonstrate how their organisation has successfully adopted a sustainable solution/initiative when handling claims, to make a significant difference in cutting down on waste and the use of natural resources.

This could include:

• Promoting advances in repair techniques that mean you are able to offer restoration rather than replacement in the event of property damage
• Offering green parts as an alternative to motorists in event of a claim
• Use of more robust materials and/or adapting resilient solutions
• Reducing your carbon footprint when sourcing suppliers

Open to all.
 

This award will focus on collaboration between organisations in the detection and prevention of fraud. It is open to firms operating in the fraud sector - insurer, intermediary, service provider - that can demonstrate that through a true and meaningful partnership [with peers or third party providers], they have enhanced the detection and prevention of fraudulent activity.

The judges will be looking for evidence of effective collaboration, proof of delivery against set targets/objectives and a return on investment.

This award will focus on business and administrative processes. It is open to any firm operating in the fraud sector - insurer, intermediary or service provider working independently or in partnership - that can demonstrate that the application of new information and communications technology has enhanced the detection and prevention of fraudulent activity. 

The judges will be looking for evidence of effective implementation, proof of delivery against set targets and a return on investment.

Sponsored by

Open to any team not directly employed by an insurer. Eligible teams could be part of a legal practice, a loss adjusting firm, an investigation firm or any outsourced service provider.

The judges will be looking for evidence that the entrant has made a significant contribution to the detection or prevention of general insurance fraud over the last 12 - 24 months - and can demonstrate the results of a specific process or service in countering insurance fraud.

Proof of delivery against set targets, the application of new techniques and the effective identification and reduction of fraud are likely to feature in successful entries.

Given the growing role of data analysis in the pre-investigation stage, this award seeks to acknowledge the work that is being done by dedicated analytical teams in helping combat fraud. Open to all teams working within insurance companies or intermediaries.

The judges will be looking for clear evidence of how the use of analytics has helped facilitate a successful investigation/s, whether the data was gathered at the underwriting stage, claims stage or both.
 

sponsored by 

Open to all UK-registered insurance or reinsurance companies or self-insured entities.

The judges will be looking for evidence that the entrant - a team or unit - has made a significant contribution to the detection or prevention of general insurance personal lines fraud over the last 12 - 24 months, and/or can demonstrate the results of a specific process or service in countering insurance fraud [whether commercial lines, personal lines, life or A&H] at the application/underwriting or claim stage.

Proof of delivery against set targets, the application of new techniques and the effective identification and reduction of fraud are likely to feature in successful entries.




 

Entrants can have up to four years' experience within the insurance fraud sector and must be under 30 years old on the closing date 14 June 2024. 

The judges will be looking for an entrant who can demonstrate strong balance of both technical understanding and investigative agility. The entry must clearly demonstrate the entrant's track record within the business, along with clear and tangible evidence of their outstanding contribution to the development of, and/or improvement in, their specialty, area, project or department.

All nominations must be made or supported by the person's departmental manager.

Open to all and any team working within an insurance company. The judges will look for clear evidence of a successful investigation into UK insurance fraud that has successfully concluded in the last 12 months, explaining the lifecycle, identifying techniques used and providing evidence where appropriate of a successful prosecution/significant savings.

Awarded to recognise excellence in the provision of IT systems by a Technology Firm, the winner will be a supplier of hardware, software and/or IT services to the insurance sector that has achieved significant business success in the past 12 - 24 months, and can demonstrate high levels of customer satisfaction and business benefits from the users of its products and services.

Open to any technology provider, software vendor or outsourced partner that has worked with a UK-regulated insurer, Lloyd's syndicate or broker with delegated claims authority.
 

Awarded to recognise excellence in the provision of legal services to insurer/MGA/broker claims and fraud departments, the winner will be a legal team that has achieved significant business success in the past 12 - 24 months, and can demonstrate high levels of customer satisfaction, cost savings and business benefits from the users of its products and services. 

Open to any team within a law firm that has worked with a UK regulated insurer, Lloyd's syndicate or broker with delegated claims authority.
 

The winner of this award must be able to demonstrate how their organisation has successfully utilised training either across the company or to meet a specific need within a claims or fraud department. 

The judges will be looking for evidence that the training has delivered on its set objectives - examples could include a reduced claims life cycle, increased detection of fraud or enhanced decision making to name a few. Entries should also highlight how the training programme has encouraged staff understanding and contributed to business success.

Open to all.

We are repeatedly told that the insurance industry's heartbeat is its people. But for every senior practitioner who is in the spotlight, there are hundreds of workers who go unnoticed externally, but are appreciated within their own firms, and counter fraud and insurance claims teams are no different.

These people may not be line managers or have direct reports, but their efforts and achievements this year will have made a crucial mark on the business they work for. This award will seek to give these unsung superstars their moment in the limelight.

The judges will be looking for a clear demonstration and evidence of an individual's contribution to their team or department over the last 12 - 18 months; examples of when said person went the extra distance and details of how they have made such a difference.

Open to all. 

This special award will be presented on the night to someone the judging panel believes has made a major contribution to the claims and/or fraud sectors in the UK.

Suggestions are welcome with a short testimonial of why they should win.