Programme

08.45

Registration and morning refreshments

09.30

Opening remarks

09.40

Morning Keynote: What does cyber innovation look like and how can we achieve it?

Daljitt Barn, head of cyber innovation, Munich Re

10.00

Cyber in 2018: What is happening now?

Reflecting the fact that the world of cyber insurance is evolving at an incredible pace, this session will bring you up to date with the most pressing, current challenges in cyber - tackling today's headlines, digging into the latest attacks, and the issues you need to be thinking about now.

Rossella Bollini, underwriter - international TMB, specialty lines, Beazley

10.20

Identifying your customers' cyber exposures and needs: The time to act is now

Many of us now have existing cyber solutions, or are testing the water with products in development. However, is there a risk that being too tentative risks losing customers to companies with better propositions, or that we may not be attacking the risks in the most appropriate way?

This session will give you the tools and techniques to get into the head of your customer, recognise the exposures that the most at risk customers have, allowing you to design the most tailored, relevant and appropriate propositions to tackle cyber risk head on. We will also look ahead to how the risks are developing and customers' exposures shifting, to identify how your cyber products can grow and adapt to your customers' evolving cyber needs:

• Assessing the cyber products that currently exist, and determining what insight you can glean from these to enhance your current offerings.
• Identifying which customers are most at risk and what these customers need most from your policy (from the SME customer to the individual policyholder).
• Establishing the exposures that these customers have and what information is most at risk, allowing you to determine the best possible, most targeted solutions.
• Exploring how to improve your perception and reputation in your customers' eyes, and the responsibilities we have as insurers to educate our customers.
• Providing insight into the next era of cyber products: what do future insurance needs look like, and what types of customer are becoming increasingly at risk?

Matt Cullina, CEO, CyberScout

10.40

Morning break and networking

11.10

Pre-incident protection: Is cyber insurance paying enough attention to Operational Technology (OT)?

With pre-incident protection an increasing priority, this session focuses on how your clients can best secure themselves. As more and more devices are connected to the Internet, what are the risks of solely focusing on protecting IT systems as opposed also to protecting operational technology (OT) systems:

• Exploring the effects of an attack on OT for your clients and broader society - from the impact of a manufacturer's product line being taken offline, all the way to large-scale attacks on a city's infrastructure.
• Extrapolating from this to see what impact the scale of such an attack, and the aggregate claim, would mean from an insurer perspective.
• Examining the need to address not just a defence of IT systems but also the OT systems, and recognising the importance of building in defences and security into these systems.
  

Andrew Beckett, managing director, EMEA leader, cyber security and investigations, Kroll

11.30

Cyber Trendspotting - Unpicking the critical themes

Dividing up into groups, this session will give you the option to choose a key area of interest and thrash out your views and challenges whilst learning from those of the other delegates and our expert trendspotting leaders.

Trend 1: Targeting the market for cyber in personal lines
Neil McDermott, head of products - legal expenses and creditor, UK General

Trend 2: Cyber compliance
2018 is unquestionably a big year for cyber, with GDPR and the NIS Directive set to have huge impacts from a legal perspective the PRA and Lloyd's have outlined a framework that Insurers need to comply with regarding managing aggregation and "silent cyber" exposure. With Brit Insurance having done extensive work on the associated compliance issues, this roundtable will explore the impact of the changes and what general steps need to be put in place.
Adelle Gruber, global cyber, privacy & technology underwriter, Brit Insurance

Trend 3: Trends in cyber claims - What are we seeing, and what does this tell us?
Exploring what claims insurers are seeing and, by extension, how they are being approached and dealt with. What does this tell us in terms of the claims trends on cyber policies, and how can this inform our strategies better?
Linda Rothmann, claims director, CNA Hardy

Trend 4: Identifying and assessing the dangers of silent cyber exposures
Establishing why silent cyber has become so important, what progress needs to be made in assessing silent cyber exposures on non-cyber products, and what implications may this have in terms of excluding cyber from non-cyber products. This workshop will determine the best ways to identify, measure and manage silent cyber risks, and why this is so critical for the ways in which we operate.
Rogier Soer, international cyber practice leader, AXA Corporate Solutions

12.10 - Hear feedback from all the groups and ask any burning questions of our trendspotting leaders...

 12.20

Lunch and networking

 13.30

Afternoon Keynote: Best practice in brand protection pre- and post-crisis

We are delighted to welcome Edelman's Europe & CIS crisis practice lead to discuss how best to provide support and best practice in reputation and brand management after an incident.

For a cyber policy to be comprehensive, it must respond to mitigating the various and lasting effects of a cyber attack, including the PR and reputation management that is so essential to getting your client back on their feet.

Do not miss expert insight from the communications perspective, giving you the tools for improved support to your clients and an understanding of what is involved in brand management to recover from a crisis.

Duncan Gallagher, Europe & CIS crisis practice lead, Edelman

 13.50

Business interruption from the front lines: What have we learned?

The WannaCry and Petya attacks highlighted the critical importance of a secure IT infrastructure, as well as the potential for there to be a significant business interruption loss if a cyber event occurs. However, it is often forgotten that cyber business interruption insurance is a relatively new product. The evolving cyber threat, as well as the practicalities of enterprise risk management, mean that both buyers and sellers of cyber insurance will need to learn and adapt to ensure that the product continues to be relevant.

Taking examples of the cyber claims RGL Forensics has worked on, this session will uncover some of the issues that have occurred on claims to date and, critically, the issues that are likely to arise in future as the volume of claims increases.

Ben Hobby, partner, RGL Forensics

 14.10

GDPR Compliance Clinics - Be as prepared as you can be and need to be

In spite of increased understanding of the requirements of GDPR, there are still a worrying number of question marks around how it will function, what it actually means, and what impact it will have:

• What, realistically, are the risks and the hypes around GDPR, and what are the questions we need to be asking of our teams and our clients?
• If GDPR extends clients' liabilities and responsibilities, how do our cyber policies need to shift to cover this?
• How can cyber policies meet some of our clients' needs in terms of the regulation's requirements?
• Is there clarity on whether GDPR fines and penalties will be legally permitted to be insured?
• What precautions do we have a duty to ensure your customers are taking, and what responsibility do we have to communicate the scale of the issue to our clients?
• With data breaches a huge part of GDPR, what do we need to be doing to educate our clients as best we can?

This one-stop-shop for all things GDPR will shed light on your burning questions, allowing you ultimately to best assist your clients with regards to GDPR and be as prepared as you can be for May 2018.

Laura Irvine, partner, BTO

14.30

Measuring cyber risk exposure to unlock the insurance industry's cyber risk capacity

The fact that cybersecurity is an ever-evolving moving target makes understanding and quantifying cyber risk both a top priority and challenge for businesses and insurers alike. Within the enterprise, cyber risk is confusing - amplifying fear, uncertainty, and promulgating a lack of true understanding of the potential economic impact to business operations.

As global risk management and insurance industries race to bridge this uncertainty and close the ‘cyber risk quantification deficit,' it's now possible to bring clarity to risk managers and aggregate risk-loss modelling to the insurance industry, thereby unlocking growth in the risk management, cyber insurance, and cyber reinsurance markets.

Robert Vescio from SSIC X-Analytics will explore how analysis and measurement of the economic impact of cyber risk aligns security requirements with business objectives, unlocking the door to the future of enterprise cyber risk management. Robert will be joined by one of SSIC's customers - a global insurer - to help talk through how more accurate valuation of known cyber risk exposures inside large businesses can help insurers manage their exposure levels and grow their cyber insurance portfolios.

Robert Vescio, chief analytics officer, SSIC X-Analytics

 14.50

PANEL - The ever-evolving threat: What is the future of cyber?

The cyber threat develops at such a uniquely fast pace that none of us can afford to sit still - even if we currently have the most advanced, state-of-the-art defences.

Our closing panel grapples with where cyber is currently moving and what the cyber landscape may look life in a couple of years' time:

• Exploring how the threat is evolving, and how you can ensure that cyber defences are fluid and evolving.
• Discussing the prospects for collaboration within the industry on cybercrime, in the broader national and international interests, and in recognition of the bigger picture of the global threat cyber poses.
• Exploring where take up of cyber insurance is most prevalent and what sectors are seeking out cyber cover, in order to devise the specific products needed and prepare for the sectors that will increasingly need cyber moving forward.

By the end of our expert panel, you will have insight into how you need to be evolving your products and policies, ensuring your teams are equipped for the challenges ahead and prepared to continue to offer unparalleled service to your clients.

Simon Calderbank, senior underwriter - cyber - financial lines, Tokio Marine HCC
Jared Concannon, senior cyber risks specialist, Europe, Chubb
Matt Sumpter, UK underwriting manager technology & cyber risks, CNA Hardy
Matthew Webb, chief underwriting officer and line underwriter for cyber, Hiscox

 15.30

Close of conference